Solved Korg NanoKontrol is connected but not seen by applications

fireberd

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I have a Korg "NanoKontrol" USB MIDI unit that is a "control surface" for recording programs. It connected and works properly with programs on Win 8.1. However, in Win 7 it is connecting but applications are not seeing the unit (I assume MIDI). Korg's configuration program does not detect it and my recording studio program (Sonar X3) does not detect it.

The unit worked OK with Win 7 when I first tested it a couple of months ago. Win 7 has not been reinstalled, it is the same as it was when it worked.

Device Manager shows it as working properly. It is listed in the Control Panel/Devices and Printers.

Korg's MIDI USB driver detects it.

I have uninstalled, restarted Win 7, did a fresh install. No help. I did a System Restore back to a point BEFORE the first attempt to install it and no help. I used Revo Uninstaller Pro and uninstalled the drivers and deleted the Registry entries. Then restarted the PC and did another "new" install.

I'm not sure what else to do. Again, as I noted it works properly in Win 8.1 (this is a dual boot system) on the same USB port (although I've tried other USB ports in Win 7 to no avail).

Here are some screenshots.
Korg Kontrol Editor
Driver Install
Device Manager
Korg MIDI Control (and detection).
 

Attachments

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  • Device Manager.JPG
    Device Manager.JPG
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  • MIDI.JPG
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  • Editor.JPG
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My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
Update. I notice in Win 8.1, where the device works properly, there is an extra entry in the Device Manager for the Windows Device Association Root Enumerator. That is not listed in Win 7, if it is supposed to. I did a search and could not find a download for the Root Enumerator, if its needed, except on the pay download sites.

Here is the Win 8 Device Manager screenshot:
 

Attachments

  • Win 8 Dev Mgr.PNG
    Win 8 Dev Mgr.PNG
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My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
Problem turned out to be the MIDI limit in Windows. I had to delete some unused MIDI devices. Apparently the limit was not reached in Win 8 and the reason it worked.

Jack
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
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