laptop hangs when during sleep or hibernation with black screen

[gregrocker]

Did you follow the tutorial's specific steps about how drivers are handled in Win7?

You'll need to post up the BSOD dump file to our Crashes forum for expert analysis to determine which driver is causing the failure: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Meanwhile you can check the logs and system resources for clues, update the Display driver to latest: http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

If problem persists you may need to import the specific chipset drivers for the PC or mobo. But you should not have done this yet if you followed the steps in tutorial since preference should first be given to the drivers supplied by Win7 which is a driver-complete OS.

 

[rajdeepak singh]

after another bosd while hibernation i found this in event logs
Log Name: Application
Source: Windows Error Reporting
Date: 25-12-2012 20:51:24
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: RDS-FireBlade
Description:
Fault bucket X64_0x9F_3_SETPOWER_IMAGE_bcmwl664.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\Minidump\122512-42915-01.dmp
C:\Users\Rajdeepak Singh\AppData\Local\Temp\WER-167779-0.sysdata.xml
C:\Users\Rajdeepak Singh\AppData\Local\Temp\WER7D88.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0f94e168

Analysis symbol: X64_0x9F_3_SETPOWER_IMAGE_bcmwl664.sys
Rechecking for solution: 0
Report Id: 122512-42915-01
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-25T15:21:24.000000000Z" />
<EventRecordID>2361</EventRecordID>
<Channel>Application</Channel>
<Computer>RDS-FireBlade</Computer>
<Security />
</System>
<EventData>
<Data>X64_0x9F_3_SETPOWER_IMAGE_bcmwl664.sys</Data>
<Data>0</Data>
<Data>BlueScreen</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Windows\Minidump\122512-42915-01.dmp
C:\Users\Rajdeepak Singh\AppData\Local\Temp\WER-167779-0.sysdata.xml
C:\Users\Rajdeepak Singh\AppData\Local\Temp\WER7D88.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0f94e168</Data>
<Data>X64_0x9F_3_SETPOWER_IMAGE_bcmwl664.sys</Data>
<Data>0</Data>
<Data>122512-42915-01</Data>
<Data>0</Data>
</EventData>
</Event>

 

[gregrocker]

Have you posted BSOD to Crashes as suggested?

 

[rajdeepak singh]

Yep I did

 

[gregrocker]

It may take them awhile to get caught up with the holiday. Meanwhile continue working through the Troubleshooting Steps for Windows 7