Random crashs and freezes with Kernel-Power error ID 41 (63)

[arthurbrener]

Hi, i'm getting random crashs and freezes (with the need to reboot), on a new computer. I already ran the memtest 86, no errors, and i can't seem to solve the problem. Sometimes it happens with the chrome in twitch.tv and sometimes in the desktop without doing anything. For some reason it's not saving a dump file, even though I've put it to create. Thanks

Here's the error in the event log:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 02/07/2016 02:06:56
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: ArthurBrener-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2016-07-02T05:06:56.944409500Z" />
<EventRecordID>1367</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ArthurBrener-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Edit: watching stream (twitch.tv) crashes the PC in like 1 min, and watching youtube doesn't seem to crash. I already tried disabling hardware accelerator in Chrome config.

Edit2: actually it crashes on YouTube as well, and if I let the PC idle (leave it without doing nothing), it also crashes

 

[axe0]

Please read BSOD Posting Instructions & How to upload files

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
How to fill in your system specs:

 

[arthurbrener]

Thanks for the reply axe0. I don't know how see my cooler, so I didn't update it. I have a guess that the problem is with the PSU, because I have a lot of LED peripherals connected, so it might be the PSU.

 

[axe0]

What PSU do you have? 650W is not enough to know.
What peripheral do you have?

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so :ar: http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html
View attachment 389020

fffff880`089fc148  fffff880`0f71946d*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xea46d

4: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0f62f000 fffff880`1034b000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR="Red"]Fri May 20 03:25:49 2016[/COLOR] (573E679D)
    CheckSum:         00CD7F80
    ImageSize:        00D1C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[arthurbrener]

About the peripherals I meant the mouse, keyboard and headphone. I've updated my PSU, just found the model...
And i'm reinstalling the NVidia Drivers. Thanks!

Already did the clean install and only installed the 2 drivers.

 

[arthurbrener]

TBH, I'm more concerned with theses crashes without BSOD, but with the kernel 41 error in the event log, they occur a lot, in comparison with the BSOD that i got only once

 

[axe0]

Understandable, but crashes other than BSOD can be difficult to troubleshoot and we focus on BSOD crashes as the title of the forum says 'BSOD Help & Support'.
Why BSOD's only? Only a BSOD crash is caught by Windows, a BSOD crash is a crash to prevent (more) corruption that occured somehow, it is why I call it the 'only real crash'.

 

[arthurbrener]

Yeah, i get it. Well, let's see it at least the BSOD stops...
Any advice for the kernel problem, where to look for answers? I already searched a lot, but it seems that each problems has it own solution. Anyway, thanks for the help!

 

[axe0]

Each problem has its own solution because of the variety in system build, software and drivers. This is also why in many cases a new thread is requested for a problem, pretty much never is a problem the same even when the symptoms look similar.

With shutdown/restart problems the first step is to test the PSU, cable connections, seatings, damaged component and 3.3v, 5v and 12v values, a.k.a. ruling out the hardware where you need to start with the power supply.

 

[arthurbrener]

Hi again axe0! I recently updated my OS to Windows 10, its looks like the BSOD stopped. On the other side, I always had a problem (besides the kernel one) that when i boot after turning off the computer, it crashes on the Windows load. I finally remembered to take a Picture. I took it from this angle so you can see the red lines... Have any clue about what it might be? Maybe Fast Start Up feature from Windows 10? Thanks in advance.

 

[axe0]

Difficult to tell what it may be, these kind of problems have the oddest causes IMO, the best would be for Windows 10 problems to go here to try find answers or ask questions

 

[arthurbrener]

Ok, thanks again!