Solved Laptop keyboard and touchpad NOT working

[PuterProbsLoL]

Hey guy i have a alienware m17xR4 and ive been searching all day and cant find anyone with this problem. Everyone that has a simular problem it is either their keyboard or their mouse not working but i havent found anyone with both of them not working.

Anyway my keyboard is showing a code 19 (windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged)

And touchpad is saying code 10 (this device cannot start)


Thank you guys for your help.

 

[ICIT2LOL]

Hello and welcome Puter mate have you checked in the BIOS to see that both are enabled?

Then run these if you haven't already
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

in safe mode if no go then

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[PuterProbsLoL]

That worked thank you very much!

 

[ICIT2LOL]

No probs mate just which worked though??

 

[PuterProbsLoL]

Going to the bios i totally forgot to check that, i thimk my problem was that i just had and update for my computer im guessing that had something to do with it. But going to the bios screen was my solution didnt think it was that simple lol thanks again man. &#55357;&#56397;&#55357;&#56397;&#55357;&#56397;&#55357;&#56397;&#55357;&#56397;

 

[ICIT2LOL]

N worries mate