laptop-satellite c660-120 starts up black screen and movable cursor

[imnotsure]

its 1 year 7 months old it starts goes to windows error recovery after choosing start windows normally it then goes to black screen and moveable cursor and is stuck their can anyone help me or is it time to get a new laptop?

 

[CyberZeus]

Hi and welcome to Seven Forums! Have you tried to start Windows into Safe Mode pressing F8 after BIOS messages?

 

[imnotsure]

yes

I have tried and it does the same as starting it up normally