Laptop Sometimes Crashes When Close Lid to Sleep

[touchtoplay]

Hello everyone,
I have a really strange problem. My laptop's lid close action is set to sleep, although sometimes this isn't always successful. I own an HP Pavillion dv6tqe-7000. There's a light on the shell to indicate if the laptop is still on and at times when I close the lid the light continues to stay on meaning the laptop has not entered sleep mode. If I open the lid again the screen is black, the power light is on, and the Wi-Fi light is also on. I can switch the Wi-Fi on and off still, and the button to mute the sound is unlit regardless if I had it on prior to closing the lid. I can't do anything, and I am forced to do a hard reset by holding the power button.

This seems to happen erratically and I'm not sure of any steps to get to the bottom of this or get any possible clues. Any advice would be appreciated. I've had this problem for about 9 months now, and even though I've upgraded the BIOS and dedicated GPU it still persists. I also have a logitech mini-receiver that I keep plugged in at all times.

 

[Lee]

First, Welcome to the Seven Forums. . .

Question: Did you remove all the HP crapware from the laptop?

If so sometimes people will without realizing it remove something that is important to the system.

 

[problemshredder]

there seems to be something that prevents the laptop to go to sleep properly. it's hard to point out which because there are many possibilities, services or programs that might be the cause. so, i think it'd be better to use the other power saving choice, the hibernation instead of sleep. hibernation is also more secure as all the data and programs are saved to hard drive before going to hibernation preventing any loss of data.

 

[Lee]

there seems to be something that prevents the laptop to go to sleep properly. it's hard to point out which because there are many possibilities, services or programs that might be the cause. so, i think it'd be better to use the other power saving choice, the hibernation instead of sleep. hibernation is also more secure as all the data and programs are saved to hard drive before going to hibernation preventing any loss of data.

Some good points unless you are running a SSD. Hibernation can take up to 30 gigs of space. On a 60 to 256 gig SSD this could become a problem. In all reality with today's systems it just as easy to do a shut down. On my system hibernation is turned off to help save SSD real estate.

 

[Layback Bear]

I'm also at a loss. With the speed of shut down and start up of todays computer why would on go through all the hassle of sleep and or hibernation.

 

[touchtoplay]

Hey! Sorry for my lack of replies, I've been busy. I appreciate the responses though.

I have not removed all the bloatware from HP yet, but I do have time to do so now. I am not sure which ones I should keep - some of them do keep on hand some helpful information like access to serial numbers, etc. I also am not sure what's the best way to remove them - I think I read that it's not as easy as doing the uninstall programs method from control panel.

As for the topic of Hibernation: I am not running an SSD, but I'm looking for a solution rather than a fix. I don't want this problem to go unanswered. Also it seems much more convenient to boot up right away from Standby. Is Hibernation better for my laptop?

 

[problemshredder]

hibernation is indeed more intended for laptop cause the main point is to minimize power usage over a long period of time, for desktop users though it's quite unneeded n yes it takes hard drive space, in my desktop xp it'd take 4gb to enable it. but in performance sense, i don't see any big difference in time taken when going out from standby or hibernation, maybe hibernation a bit longer. but judging by the power saving n security of data, hibernation is better than sleep. the down side is just more hard drive space will be reserved for this.