Laptop wakes up from sleep, then crashes after a few seconds.

[darknightz0117]

Hello all,

So I've only noticed this recently since I usually am on AC power. These past few days, I've been using my battery. I've noticed that when I wake it up, I can punch in my password, no problem, then when it logs on, I have a few seconds where I can see my programs (Chrome, and maybe a Word document), and then everything becomes non-responsive. The taskbar disappears, and sometimes my desktop icons will disappear too. Then the computer shuts off, and reboots itself. I'm not sure what is going on. I've attached the SF Diagnostic files. Any help would be greatly appreciated.

If it helps:
-I am using an Asus U46e-BAL5 laptop (core i5)
-The primary drive is a Kingston HyperX 120GB SSD
-I took out the DVD drive and put in the original hard drive (Seagate 750GB)

All programs are installed on the SSD (and a few documents and random screenshots) and all downloads, movies, etc. are stored on the Seagate.

Thanks!

 

[x BlueRobot]

Not all the files seem to be uploaded for some reason, please upload the files manually:

SystemInfo:

1. Start rb:
2. Type: cmd > Right Click > Run as Administrator
3. systeminfo.exe>C:\Systeminfo.txt
4. Place in a zipped folder

MSINFO32:

1. Start rb:
2. Type: msinfo32
3. File, Save
4. Place into a zipped folder

Upload the zipped folder in your post with http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[darknightz0117]

Not all the files seem to be uploaded for some reason, please upload the files manually:

SystemInfo:

1. Start rb:
2. Type: cmd > Right Click > Run as Administrator
3. systeminfo.exe>C:\Systeminfo.txt
4. Place in a zipped folder

MSINFO32:

1. Start rb:
2. Type: msinfo32
3. File, Save
4. Place into a zipped folder

Upload the zipped folder in your post with http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Thanks! Here rare the other files you requested.

 

[x BlueRobot]

[COLOR="Red"]BugCheck F4[/COLOR], {3, [COLOR="SeaGreen"]fffffa8007ef69e0[/COLOR], fffffa8007ef6cc0, fffff8000317e350}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

2: kd> [COLOR="SeaGreen"]!process fffffa8007ef69e0 3[/COLOR]
GetPointerFromAddress: unable to read from fffff800030af000
PROCESS fffffa8007ef69e0
    SessionId: none  Cid: 023c    Peb: 7fffffd9000  ParentCid: 0228
    DirBase: 1e9290000  ObjectTable: fffff8a005108b20  HandleCount: <Data Not Accessible>
    Image: csrss.exe
    VadRoot fffffa8011f00830 Vads 155 Clone 0 Private 1690. Modified 7812. Locked 1032.
    DeviceMap fffff8a000006090
    Token                             fffff8a0051b9060
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
fffff78000000000: Unable to get shared data
    ElapsedTime                       00:00:00.000
    UserTime                          00:00:00.000
    KernelTime                        00:00:00.000
    QuotaPoolUsage[PagedPool]         483232
    QuotaPoolUsage[NonPagedPool]      28688
    Working Set Sizes (now,min,max)  ([COLOR="Red"]4221[/COLOR], 50, [COLOR="Red"]345[/COLOR]) (16884KB, 200KB, 1380KB)
    PeakWorkingSetSize                6853
    VirtualSize                       211 Mb
    PeakVirtualSize                   220 Mb
    PageFaultCount                    16965
    MemoryPriority                    BACKGROUND
    BasePriority                      13
    CommitCharge                      2981

EXCEPTION_CODE: (NTSTATUS) [COLOR="Red"]0xc0000006 [/COLOR]- The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

2: kd> [COLOR="SeaGreen"]k[/COLOR]
Child-SP          RetAddr           Call Site
fffff880`02783e38 fffff800`03205d22 nt!KeBugCheckEx
fffff880`02783e40 fffff800`031b208b nt!PspCatchCriticalBreak+0x92
fffff880`02783e80 fffff800`03132144 nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`02783ed0 fffff800`02e76e93 nt!NtTerminateProcess+0xf4
fffff880`02783f50 fffff800`02e73450 nt!KiSystemServiceCopyEnd+0x13
fffff880`027840e8 fffff800`02ec281f nt!KiServiceLinkage
fffff880`027840f0 fffff800`02e77282 nt! ?? ::FNODOBFM::`string'+0x488e4
fffff880`02784900 fffff800`02e75dfa nt!KiExceptionDispatch+0xc2
fffff880`02784ae0 00000000`76da9c12 [COLOR="Red"]nt!KiPageFault+0x23a[/COLOR]
00000000`00c41170 00000000`00000000 0x76da9c12

The problem seems to have resulted, due to a page fault which wasn't handled, the working set has already exceeded it's maximum value, I'm wondering the page fault couldn't be handled because there wasn't enough physical memory, and for some reason working set trimming wasn't carried out. However, because Stop 0xF4's are usually related to storage difficulties, then a driver may have referenced and accessed a page which wasn't in physical memory, and therefore had to paged from the disk, but it couldn't due to I/O problems.

--------------------------------------------------------------------------

Reduce the number of programs at startup, to avoid any driver or program conflicts:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Run some hard-drive diagnostics and follow these steps:

• Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

• SeaTools for DOS | Seagate
• CrystalDiskInfo - Software - Crystal Dew World

Post a screenshot of Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If you have an SSD, make sure the following are up to date:

• SSD firmware
• BIOS Version
• Chipset Drivers
• Hard disk controller drivers/SATA drivers
• If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Use this command with Disk Check:

chkdsk C: /f /r

Remove:

Start Menu\Programs\ASUS Utility\SmartLogon
Start Menu\Programs\ASUS Utility\ASUS Live Update
Start Menu\Programs\ASUS Utility

These programs are simply bloatware which can slow down and corrupt your system, please remove these programs completely with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

 

[darknightz0117]

[COLOR="Red"]BugCheck F4[/COLOR], {3, [COLOR="SeaGreen"]fffffa8007ef69e0[/COLOR], fffffa8007ef6cc0, fffff8000317e350}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

2: kd> [COLOR="SeaGreen"]!process fffffa8007ef69e0 3[/COLOR]
GetPointerFromAddress: unable to read from fffff800030af000
PROCESS fffffa8007ef69e0
    SessionId: none  Cid: 023c    Peb: 7fffffd9000  ParentCid: 0228
    DirBase: 1e9290000  ObjectTable: fffff8a005108b20  HandleCount: <Data Not Accessible>
    Image: csrss.exe
    VadRoot fffffa8011f00830 Vads 155 Clone 0 Private 1690. Modified 7812. Locked 1032.
    DeviceMap fffff8a000006090
    Token                             fffff8a0051b9060
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
fffff78000000000: Unable to get shared data
    ElapsedTime                       00:00:00.000
    UserTime                          00:00:00.000
    KernelTime                        00:00:00.000
    QuotaPoolUsage[PagedPool]         483232
    QuotaPoolUsage[NonPagedPool]      28688
    Working Set Sizes (now,min,max)  ([COLOR="Red"]4221[/COLOR], 50, [COLOR="Red"]345[/COLOR]) (16884KB, 200KB, 1380KB)
    PeakWorkingSetSize                6853
    VirtualSize                       211 Mb
    PeakVirtualSize                   220 Mb
    PageFaultCount                    16965
    MemoryPriority                    BACKGROUND
    BasePriority                      13
    CommitCharge                      2981

EXCEPTION_CODE: (NTSTATUS) [COLOR="Red"]0xc0000006 [/COLOR]- The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

2: kd> [COLOR="SeaGreen"]k[/COLOR]
Child-SP          RetAddr           Call Site
fffff880`02783e38 fffff800`03205d22 nt!KeBugCheckEx
fffff880`02783e40 fffff800`031b208b nt!PspCatchCriticalBreak+0x92
fffff880`02783e80 fffff800`03132144 nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`02783ed0 fffff800`02e76e93 nt!NtTerminateProcess+0xf4
fffff880`02783f50 fffff800`02e73450 nt!KiSystemServiceCopyEnd+0x13
fffff880`027840e8 fffff800`02ec281f nt!KiServiceLinkage
fffff880`027840f0 fffff800`02e77282 nt! ?? ::FNODOBFM::`string'+0x488e4
fffff880`02784900 fffff800`02e75dfa nt!KiExceptionDispatch+0xc2
fffff880`02784ae0 00000000`76da9c12 [COLOR="Red"]nt!KiPageFault+0x23a[/COLOR]
00000000`00c41170 00000000`00000000 0x76da9c12

The problem seems to have resulted, due to a page fault which wasn't handled, the working set has already exceeded it's maximum value, I'm wondering the page fault couldn't be handled because there wasn't enough physical memory, and for some reason working set trimming wasn't carried out. However, because Stop 0xF4's are usually related to storage difficulties, then a driver may have referenced and accessed a page which wasn't in physical memory, and therefore had to paged from the disk, but it couldn't due to I/O problems.

--------------------------------------------------------------------------

Reduce the number of programs at startup, to avoid any driver or program conflicts:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Run some hard-drive diagnostics and follow these steps:

• Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

• SeaTools for DOS | Seagate
• CrystalDiskInfo - Software - Crystal Dew World

Post a screenshot of Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If you have an SSD, make sure the following are up to date:

• SSD firmware
• BIOS Version
• Chipset Drivers
• Hard disk controller drivers/SATA drivers
• If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Use this command with Disk Check:

chkdsk C: /f /r

Remove:

Start Menu\Programs\ASUS Utility\SmartLogon
Start Menu\Programs\ASUS Utility\ASUS Live Update
Start Menu\Programs\ASUS Utility

These programs are simply bloatware which can slow down and corrupt your system, please remove these programs completely with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

Wow, those are a lot of tests. Thank you for this advice. I will do this later tonight since I'm at work. I'll post results as soon as possible.

 

[x BlueRobot]

Okay thanks

 

[darknightz0117]

Okay thanks

Hmm the check disk seemed fine. I ran the seagate hard drive tests and nothing was wrong either. There are no firmware updates for my Kingston unfortunately.

I've attached the screenshot of the CrystalDiskInfo. Now that you mention the page fault thing.. I feel like I might have tweaked something in the settings regarding that. I used this SSD optimization guide (Sean's, I believe). Maybe that has something to do with it?

 

[x BlueRobot]

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

 

[darknightz0117]

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

Hmm okay. Let me go burn a memtest disk and get this back to you tmr. Driver verifier is the thing that makes Windows crash like crazy, right?

 

[x BlueRobot]

If there's problems with the drivers it will

 

[darknightz0117]

If there's problems with the drivers it will

What the... I was wondering why there hasn't been a response. I replied like 2 days ago! Why wasn't my reply posted.....

Anywho, I ran the driver verifier and got a BSOD once I ran speccy. But when I tried speccy again, it didn't crash, so I'm a little lost. I can't run the memtest cause I can't find my dvd drive. Is there another way to test RAM sticks?

 

[x BlueRobot]

There should be a second option with the tutorial for a USB method:

[COLOR="Red"]BugCheck C4[/COLOR], {[COLOR="Blue"]81[/COLOR], fffffa800f303c20, 8a, 0}

*** WARNING: Unable to verify timestamp for mcdbus.sys
*** ERROR: Module load completed but symbols could not be loaded for mcdbus.sys
Probably caused by : [COLOR="Red"]mcdbus.sys[/COLOR] ( mcdbus+36823 )

The device driver has used to incompatible code when locking physical pages with a MDL.

1: kd> [COLOR="SeaGreen"]lmvm mcdbus[/COLOR]
start             end                 module name
fffff880`0569c000 fffff880`056d8880   mcdbus   T (no symbols)           
    Loaded symbol image file: mcdbus.sys
    Image path: mcdbus.sys
    Image name: mcdbus.sys
    Timestamp:        [COLOR="Red"]Tue Feb 24 10:34:07 2009[/COLOR] (49A3CD1F)
    CheckSum:         00041E84
    ImageSize:        0003C880
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your MagicISO SCSI Host Controller driver seems to be causing problems, please update the program or remove the program completely from your system.

 

[darknightz0117]

There should be a second option with the tutorial for a USB method:

[COLOR="Red"]BugCheck C4[/COLOR], {[COLOR="Blue"]81[/COLOR], fffffa800f303c20, 8a, 0}

*** WARNING: Unable to verify timestamp for mcdbus.sys
*** ERROR: Module load completed but symbols could not be loaded for mcdbus.sys
Probably caused by : [COLOR="Red"]mcdbus.sys[/COLOR] ( mcdbus+36823 )

The device driver has used to incompatible code when locking physical pages with a MDL.

1: kd> [COLOR="SeaGreen"]lmvm mcdbus[/COLOR]
start             end                 module name
fffff880`0569c000 fffff880`056d8880   mcdbus   T (no symbols)           
    Loaded symbol image file: mcdbus.sys
    Image path: mcdbus.sys
    Image name: mcdbus.sys
    Timestamp:        [COLOR="Red"]Tue Feb 24 10:34:07 2009[/COLOR] (49A3CD1F)
    CheckSum:         00041E84
    ImageSize:        0003C880
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your MagicISO SCSI Host Controller driver seems to be causing problems, please update the program or remove the program completely from your system.

Hmm darn it. This is the second time that one of you users have pointed out to me that these DVD emulators cause bluescreens. I previously used daemon tools. If this one is bad too... are there any reliable programs that can replace the DVD program without screwing me over haha.

 

[x BlueRobot]

Never since this cause problems yet - The Official ImgBurn Website

 

[darknightz0117]

Never since this cause problems yet - The Official ImgBurn Website

Hmm, I guess I'll use that one then Oh, and I ran the memtest for 9 passes on both sticks, no errors came out. So... I guess I'll just hope that uninstalling magicdisk will solve the problem?

 

[x BlueRobot]

It least seems to be part of the problem, let's hope it is the problem