Laptop will not sleep (BSOD upon boot when verifier ran)

[jschro]

DRIVER_POWER_STATE_FAILURE (0x0000009f)

Hi guys, new to the forum. I have a Dell Latitude E6530 that I use for work (Network Engineer) and I'm having issues with putting it to sleep. When I go to start->sleep the screen goes black, but it never goes to sleep nor will it come back on. The wireless light indicator stays on (it turns off when it actually goes to sleep). At this point I can't do anything except hard reboot the laptop. It used to work just fine, but I'm sure an application was installed or driver updated or something to that effect that's caused this. I've troubleshot the crap out of it and just cannot find what's causing the issue. I've attached the zip as instructed, as well as the bluescreenview report that I got from BSOD while running the verifier tool.

 

[essenbe]

Hello, jschro and welcome to the Forum. I will try to help, but I am not real sure I can. This is what I fing from your last dump file.

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: [COLOR=red]fffffa8006951060, Physical Device Object of the stack[/COLOR]
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa8011c68010, The blocked IRP
Debugging Details:

 fffffa8006951060
Device object (fffffa8006951060) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject fffffa800691d880
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
DevExt fffffa80069511b0 DevObjExt fffffa80069515d8 DevNode fffffa8006951980 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa8006945de0 \Driver\ACPI
Device queue is not busy.
0: kd> !devnode fffffa8006951980
DevNode 0xfffffa8006951980 for PDO 0xfffffa8006951060
  Parent 0xfffffa8006930d90   Sibling 0000000000   Child 0xfffffa800a2ee830   
  [COLOR=red]InstancePath is "PCI\VEN_8086&DEV_0082&SUBSYS_13218086&REV_34\4&1b94ae08&0&00E1[/COLOR]"
  [COLOR=red]ServiceName is "NETwNs64"[/COLOR]
  State = DeviceNodeStarted (0x308)
  Previous State = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[12] = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[11] = DeviceNodeEnumeratePending (0x30c)
  StateHistory[10] = DeviceNodeStarted (0x308)
  StateHistory[09] = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[08] = DeviceNodeEnumeratePending (0x30c)
  StateHistory[07] = DeviceNodeStarted (0x308)
  StateHistory[06] = DeviceNodeStartPostWork (0x307)
  StateHistory[05] = DeviceNodeStartCompletion (0x306)
  StateHistory[04] = DeviceNodeStartPending (0x305)
  StateHistory[03] = DeviceNodeResourcesAssigned (0x304)
  StateHistory[02] = DeviceNodeDriversAdded (0x303)
  StateHistory[01] = DeviceNodeInitialized (0x302)
  StateHistory[00] = DeviceNodeUninitialized (0x301)
  StateHistory[19] = Unknown State (0x0)
  StateHistory[18] = Unknown State (0x0)
  StateHistory[17] = Unknown State (0x0)
  StateHistory[16] = Unknown State (0x0)
  StateHistory[15] = Unknown State (0x0)
  StateHistory[14] = Unknown State (0x0)
  StateHistory[13] = Unknown State (0x0)
  Flags (0x4c0000f0)  DNF_ENUMERATED, DNF_IDS_QUERIED, 
                      DNF_HAS_BOOT_CONFIG, DNF_BOOT_CONFIG_RESERVED, 
                      DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS, 
                      DNF_NO_UPPER_CLASS_FILTERS
  CapabilityFlags (0x00002000)  WakeFromD3

PCI\VEN_8086&DEV_0082&SUBSYS_13218086&REV_34\4&1b94ae08&0&00E1 is:

Name [00000027][COLOR=red] Intel(R) Centrino(R) Advanced-N 6205[/COLOR]
Adapter Type Ethernet 802.3
Product Type Intel(R) Centrino(R) Advanced-N 6205
Installed Yes
PNP Device ID PCI\VEN_8086&DEV_0082&SUBSYS_13218086&REV_34\4&1B94AE08&0&00E1
Last Reset 7/31/2015 9:55 AM
Index 27
Service Name [COLOR=red]NETwNs64[/COLOR]

Which is Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7.

[COLOR=red]FAILURE_ID_HASH_STRING:  km:x64_0x9f_3_power_down_netwsw00_image_pci.sys[/COLOR]

I hope this helps you figure it out. The problem it seems is pci.sys and your network driver won't power down or wake up. I hope it is your driver and not the pci slot it is plugged into. Your driver is quite old. It is a 2012 driver. So hopefully that is it.

 

[jschro]

Thank you so much for the reply! I did go through and use Dell System Detect, or whatever it is called, to update drivers a while back and it did change the wifi drivers along with video, chipset etc.

In my initial investigation, I thought it was the video card drivers causing issues. I got the video drivers from Dell using the System Detect Program. I uninstalled those drivers and rebooted. When it came back up, Windows Update installed a video driver that was way newer and from what I can tell way better; but it didn't fix the sleep issue. I'm thinking that if the wifi driver is causing the issue, it's probably a matter of uninstalling the current driver and letting Windows Update install the recommended one and completely scratching the Dell System Detect junk. I'll try to find some time this weekend to try that out and let you know what happens.

Again, thank you very much for the reply and in depth analysis. I appreciate your expertise and time!

 

[essenbe]

The only problem is that Dell, and almost all OEMs alter their drivers on some components. So, no other driver other than a Dell driver will work. Then they do not keep their drivers current, so you have a problem. I don't know all of them, but I know the graphics drivers for Laptops are that way. If the Wireless drivers are not that way, you should be able to get the most current from Intel. https://downloadcenter.intel.com/ , but just to be sure, I would try Dell first. These drivers can be a nightmare.

If you have to. Set your Windows Update to let me decide what to install while you are installing drivers. That should keep Windows Update from installing one. It will install a graphics adapter, which is OK. You just need a clean install of the drivers. After you are finished, be sure to turn windows update back to automatic or whatever you have it on.

 

[jschro]

Eureka!

That was it! I removed the driver and downloaded the latest 2015 driver directly from Intel. My laptop now goes to sleep without issue! Thanks so much essenbe!

 

[essenbe]

You're more than welcome. I am glad you have it working right.

 

[jschro]

You're more than welcome. I am glad you have it working right.

Well dangit....so apparently the problem isn't fixed. It did go to sleep two times in a row, but I just put it to sleep again and same thing. Screen goes off, wireless symbol doesn't go off and it doesn't go to sleep. Have to hard boot..

 

[essenbe]

It still appears the problem is in the PCI/pcie slots. At least that's what it looks like. But, try uninstalling Norton then run the Norton Removal tool https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us and then replace it with Microsoft Security Essentials Microsoft Security Essentials - Microsoft Windows and see if that helps. If not and you get another BSOD, please upload the BSOD Posting instructions again.

 

[jschro]

I don't have Norton on that laptop. It's Symantec and I can't remove it due to Corporate Policy.

 

[essenbe]

OK, Norton/Symantec are the same thing really.

 

[jschro]

Am I screwed then since I can't uninstall Symantec? If it was a problem with the pci slots, wouldn't I have had the issue all along? I've had the laptop for a while and the issue has only existed for the last 6 or 7 months.