Laptop wont connect to the internet

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hiram321

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Hey guys I have an Acer laptop windows 7, but Just recently (yesterday) a problem came up that at first I thought it was the modem but now I see the problem is my laptop. and basically when I run the windows network Diagnostics 3 problems come up: 1. None of the networks you have previously connected to are in range, 2. problem with wireless adapter or access point, and 3. the default gateway is not available.

So I am not sure what to do, any help is greatly welcomed. Thanks
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit
OS
Windows 7 Home Premium 32bit
Unplug the router, wait five minutes, plug it back in. See if you can get to the device webpage, 192.168.0.1 or 192.168.1.1
 

My Computer My Computer

At a glance

Win7 Home Premium x64 W10Pro&HomeA12 9720p 4+8 TurionII M5206GB 8GBR7
Computer type
Laptop
Computer Manufacturer/Model Number
HP 17-ak0xx, dv7 3173nr
OS
Win7 Home Premium x64 W10Pro&Home
CPU
A12 9720p 4+8 TurionII M520
Motherboard
HP 3839
Memory
6GB 8GB
Graphics Card(s)
R7
Monitor(s) Displays
24" sa550
Screen Resolution
1600x900 1920x1080
Mouse
Logitechx2
Internet Speed
120Mb/s down 12up
but its not just from my house, I cant get internet anywhere not even in school =/ it says "limited access" or "no internet access"
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit
OS
Windows 7 Home Premium 32bit
Is your wifi disabled in network and sharing center, change adapter settings?
 

My Computer My Computer

At a glance

Win7 Home Premium x64 W10Pro&HomeA12 9720p 4+8 TurionII M5206GB 8GBR7
Computer type
Laptop
Computer Manufacturer/Model Number
HP 17-ak0xx, dv7 3173nr
OS
Win7 Home Premium x64 W10Pro&Home
CPU
A12 9720p 4+8 TurionII M520
Motherboard
HP 3839
Memory
6GB 8GB
Graphics Card(s)
R7
Monitor(s) Displays
24" sa550
Screen Resolution
1600x900 1920x1080
Mouse
Logitechx2
Internet Speed
120Mb/s down 12up
its enabled but it just says "unidentified network"
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit
OS
Windows 7 Home Premium 32bit
Try a recovery to a few days ago before the problem started, if you don't have recovery dates available, you should check to see if you have a virus using Malwarebytes.
 

My Computer My Computer

At a glance

Win7 Home Premium x64 W10Pro&HomeA12 9720p 4+8 TurionII M5206GB 8GBR7
Computer type
Laptop
Computer Manufacturer/Model Number
HP 17-ak0xx, dv7 3173nr
OS
Win7 Home Premium x64 W10Pro&Home
CPU
A12 9720p 4+8 TurionII M520
Motherboard
HP 3839
Memory
6GB 8GB
Graphics Card(s)
R7
Monitor(s) Displays
24" sa550
Screen Resolution
1600x900 1920x1080
Mouse
Logitechx2
Internet Speed
120Mb/s down 12up
I did try a system restore but nothing happened so I dont think its a virus :confused:
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit
OS
Windows 7 Home Premium 32bit
Can you connect to the internet using an ethernet cable?
 

My Computer My Computer

At a glance

Win7 Home Premium x64 W10Pro&HomeA12 9720p 4+8 TurionII M5206GB 8GBR7
Computer type
Laptop
Computer Manufacturer/Model Number
HP 17-ak0xx, dv7 3173nr
OS
Win7 Home Premium x64 W10Pro&Home
CPU
A12 9720p 4+8 TurionII M520
Motherboard
HP 3839
Memory
6GB 8GB
Graphics Card(s)
R7
Monitor(s) Displays
24" sa550
Screen Resolution
1600x900 1920x1080
Mouse
Logitechx2
Internet Speed
120Mb/s down 12up
not even, I tried it yesterday and it just says the same problem, like it shows full signal in the wifi but then it has the little yellow warning triangle that either says "no internet access, or limited internet access"
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit
OS
Windows 7 Home Premium 32bit
I can only guess that your anti virus is blocking you or you have malware on your computer that is redirecting your network connections...check the IPV4 settings of your adapter to make sure you are set to auto connect. Run Malwarebytes. Check device manager to see if there are changes to your hardware. Open a cmd window, type ipconfig /all, save as a txt file and post it here as an attachment.
 

My Computer My Computer

At a glance

Win7 Home Premium x64 W10Pro&HomeA12 9720p 4+8 TurionII M5206GB 8GBR7
Computer type
Laptop
Computer Manufacturer/Model Number
HP 17-ak0xx, dv7 3173nr
OS
Win7 Home Premium x64 W10Pro&Home
CPU
A12 9720p 4+8 TurionII M520
Motherboard
HP 3839
Memory
6GB 8GB
Graphics Card(s)
R7
Monitor(s) Displays
24" sa550
Screen Resolution
1600x900 1920x1080
Mouse
Logitechx2
Internet Speed
120Mb/s down 12up
DMHolt57 said:
I can only guess that your anti virus is blocking you or you have malware on your computer that is redirecting your network connections...check the IPV4 settings of your adapter to make sure you are set to auto connect. Run Malwarebytes. Check device manager to see if there are changes to your hardware. Open a cmd window, type ipconfig /all, save as a txt file and post it here as an attachment.
Click to expand...

how can I run malwarebytes?

and how can I copy and paste everything in my cmd window into here? I dont have internet in my laptop
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit
OS
Windows 7 Home Premium 32bit
what does it mean when it says: "media disconnected" on "media state"?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit
OS
Windows 7 Home Premium 32bit
could mean that you are not connected, cable unplugged, etc. put the txt file on a flash drive and take to the computer u are on....
 

My Computer My Computer

At a glance

Win7 Home Premium x64 W10Pro&HomeA12 9720p 4+8 TurionII M5206GB 8GBR7
Computer type
Laptop
Computer Manufacturer/Model Number
HP 17-ak0xx, dv7 3173nr
OS
Win7 Home Premium x64 W10Pro&Home
CPU
A12 9720p 4+8 TurionII M520
Motherboard
HP 3839
Memory
6GB 8GB
Graphics Card(s)
R7
Monitor(s) Displays
24" sa550
Screen Resolution
1600x900 1920x1080
Mouse
Logitechx2
Internet Speed
120Mb/s down 12up

My Computer My Computer

At a glance

Windows 7 Ultimate 64i7 3770k OC'd 4.6 @ 1.17v, also FX 8120 & i5 ...32 gb G.Skill Sniper DDR3 10-12-12-31 @ 2133XFX Radeon 7870 2GB DDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
A blend of brains, brawn and dumb luck.
OS
Windows 7 Ultimate 64
CPU
i7 3770k OC'd 4.6 @ 1.17v, also FX 8120 & i5 miniITX
Motherboard
MSI P67A-GD80 b3
Memory
32 gb G.Skill Sniper DDR3 10-12-12-31 @ 2133
Graphics Card(s)
XFX Radeon 7870 2GB DDR5
Sound Card
Sound Blaster Z Series Card
Monitor(s) Displays
(2) LG LED 23" 1920 x 1080 2ms Monitors via mini d-port
Screen Resolution
1680 X 1050 p
Hard Drives
Samsung 256 gb 830 SSD sata III
(1) 1 tb WD Black
(2) 1 tb Hitachi deskmates/sata II
(2) 1 tb WD green/sata II
(2) 3 tb Seagate Barracuda
(1) 120 gb OCZ Vertex SS
(1) Drobo 5N w/5 Seagate 3tb
PSU
EVGA modular 1000G2 80% gold rating & APC 1200 RS
Case
CoolerMaster Storm Styker
Cooling
7 case fans 140mm & 120mm, NZXT Kraken X60
Keyboard
(2) Logitech Illuminated Keyboards (1) usb (1) wireless
Mouse
Logitech G700 & T-BC21 - nano nx for the laptop
Internet Speed
Basic 120mbps down
Antivirus
Trend Micro Titanium Max Security & Malwarebytes Premium
Browser
Chrome and IE 10
Other Info
5 Noctua case fans + 3 Noctua in p/p on NZXT cooler
Integrated hot swap drive bays for 2.5" Drives
(2) Lite-on dvd/cd/Blu Ray optical 22X
Integrated fan controller and led on/off
HP Officejet Pro 8630 all-n-one
Hot-swappable 3.5" hard drive bay
Netgear Nighthawk router
Asus USB 3 & sata 6 PCIe card
Vantec IDE to sata adptr./Ultra sata adptr
Lenovo L420 i5 lappy with m sata
Drobo 5N advanced NAS
Chip not bad...shows unidentified network...sigh... and local area connection doesn't work also... suppose we just replace that also....:p
 

My Computer My Computer

At a glance

Win7 Home Premium x64 W10Pro&HomeA12 9720p 4+8 TurionII M5206GB 8GBR7
Computer type
Laptop
Computer Manufacturer/Model Number
HP 17-ak0xx, dv7 3173nr
OS
Win7 Home Premium x64 W10Pro&Home
CPU
A12 9720p 4+8 TurionII M520
Motherboard
HP 3839
Memory
6GB 8GB
Graphics Card(s)
R7
Monitor(s) Displays
24" sa550
Screen Resolution
1600x900 1920x1080
Mouse
Logitechx2
Internet Speed
120Mb/s down 12up
Have you tried a restore back to point before this loss of connection happened?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64i7 3770k OC'd 4.6 @ 1.17v, also FX 8120 & i5 ...32 gb G.Skill Sniper DDR3 10-12-12-31 @ 2133XFX Radeon 7870 2GB DDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
A blend of brains, brawn and dumb luck.
OS
Windows 7 Ultimate 64
CPU
i7 3770k OC'd 4.6 @ 1.17v, also FX 8120 & i5 miniITX
Motherboard
MSI P67A-GD80 b3
Memory
32 gb G.Skill Sniper DDR3 10-12-12-31 @ 2133
Graphics Card(s)
XFX Radeon 7870 2GB DDR5
Sound Card
Sound Blaster Z Series Card
Monitor(s) Displays
(2) LG LED 23" 1920 x 1080 2ms Monitors via mini d-port
Screen Resolution
1680 X 1050 p
Hard Drives
Samsung 256 gb 830 SSD sata III
(1) 1 tb WD Black
(2) 1 tb Hitachi deskmates/sata II
(2) 1 tb WD green/sata II
(2) 3 tb Seagate Barracuda
(1) 120 gb OCZ Vertex SS
(1) Drobo 5N w/5 Seagate 3tb
PSU
EVGA modular 1000G2 80% gold rating & APC 1200 RS
Case
CoolerMaster Storm Styker
Cooling
7 case fans 140mm & 120mm, NZXT Kraken X60
Keyboard
(2) Logitech Illuminated Keyboards (1) usb (1) wireless
Mouse
Logitech G700 & T-BC21 - nano nx for the laptop
Internet Speed
Basic 120mbps down
Antivirus
Trend Micro Titanium Max Security & Malwarebytes Premium
Browser
Chrome and IE 10
Other Info
5 Noctua case fans + 3 Noctua in p/p on NZXT cooler
Integrated hot swap drive bays for 2.5" Drives
(2) Lite-on dvd/cd/Blu Ray optical 22X
Integrated fan controller and led on/off
HP Officejet Pro 8630 all-n-one
Hot-swappable 3.5" hard drive bay
Netgear Nighthawk router
Asus USB 3 & sata 6 PCIe card
Vantec IDE to sata adptr./Ultra sata adptr
Lenovo L420 i5 lappy with m sata
Drobo 5N advanced NAS
linnemeyerhere said:
Have you tried a restore back to point before this loss of connection happened?
Click to expand...

yes I tried doing system restore but nothing,

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Hiram>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Hiram-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mdc.edu

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : mdc.edu
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 4C-0F-6E-69-04-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::883c:2ca9:1e46:164e%12(Preferred)
IPv4 Address. . . . . . . . . . . : 10.72.35.215(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Tuesday, January 17, 2012 1:45:54 PM
Lease Expires . . . . . . . . . . : Tuesday, January 17, 2012 3:04:48 PM
Default Gateway . . . . . . . . . : 10.72.32.1
DHCP Server . . . . . . . . . . . : 1.1.1.1
DHCPv6 IAID . . . . . . . . . . . : 390860654
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-58-DD-34-1C-75-08-1C-DA-75

DNS Servers . . . . . . . . . . . : 147.70.29.42
147.70.29.44
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 1C-75-08-1C-DA-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.mdc.edu:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mdc.edu
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Hiram>
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit
OS
Windows 7 Home Premium 32bit
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