Laser 7 Port USB Hub BSOD

[moman]

Hey guys i am running a windows 7 32bit OS, full retail version.
My computer is less than a year old. I just bought a USB hub and it runs perfectly fine until i shutdown my computer and get the BSOD. Is there any fix for this?

The USB Hub is a 7 port Laser hub and can run off power as well as just usb. I get the BSOD even if nothing else is attached to the hub. At the moment I am running off the AC cable as well.

I think the drivers are just generic as no information is provided on the company (lasercorp sp?) website.

Thanks for any help that you can provide. I appreciate the time taken.

 

[ttran]

Welcome!

It does look as if your USB drivers are causing the issue. I suggest updating your USB drivers via Device Manager, or uninstall all USB devices under USB list, then restart your machine to see if it helps

BugCheck 1000007E, {c0000005, 93e9819c, 8fabab30, 8faba710}

*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+42fc )

Followup: MachineOwner
---------
BugCheck 1000007E, {c0000005, 9804419c, 82269b30, 82269710}

*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+42fc )

Followup: MachineOwner
---------
BugCheck 10D, {d, 879c4198, 85d85748, 862214e8}

Probably caused by : Wdf01000.sys ( Wdf01000!FxVerifierBugCheck+24 )

Followup: MachineOwner
---------
BugCheck 10D, {d, 86234630, 89638bb8, 86393d00}

Probably caused by : WUDFRd.sys ( WUDFRd!RdPnpTracker::RdPnpProcessor+2bd )

Followup: MachineOwner
---------

Regard,

Tuan

 

[Jonathan_King]

Do you still get BSODs when the hub is disconnected?

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 24 00:45:29.545 2010 (UTC - 4:00)
System Uptime: 0 days 1:40:33.106
BugCheck 1000007E, {c0000005, 9804419c, 82269b30, 82269710}
*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+42fc )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul 23 13:14:33.830 2010 (UTC - 4:00)
System Uptime: 0 days 0:09:11.391
BugCheck 1000007E, {c0000005, 92c3c19c, 807c2b30, 807c2710}
*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+42fc )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Fri Jul 23 13:04:08.212 2010 (UTC - 4:00)
System Uptime: 0 days 1:16:52.772
BugCheck 1000007E, {c0000005, 93e9819c, 8fabab30, 8faba710}
*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+42fc )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Tue Jun 22 06:41:29.021 2010 (UTC - 4:00)
System Uptime: 0 days 5:05:36.581
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000
BUGCHECK_STR:  0x10D_d
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun May 23 03:17:27.363 2010 (UTC - 4:00)
System Uptime: 0 days 4:16:40.968
BUGCHECK_STR:  0x10D_d
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

I see three other potential causes. First, please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

Second, your ASACPI.sys driver is outdated, and it is a major cause of BSODs on Asus boards. Please install the latest ATK0110 driver for Windows 7/Vista from the Utilities section at this link: ASUSTeK Computer Inc.-Support-

Finally, ESET should be updated. Go here and download the latest version: Best Free Antivirus Software Trial: Free Home, Business and Gaming Download from ESET

 

[moman]

thanks for the response guys... trying that now.

Do you still get BSODs when the hub is disconnected?

No I dont get it with the hub disconnected. Just tried it again without it plugged in and it shutdown fine.

 

[moman]

Hey guys.

I have done what was advised and still keep getting the BSOD, although the error message differs slightly in that it appears longer.

 

[ttran]

8ddc5000 8ddc6420   ASACPI   ASACPI.sys   Fri Aug 13 09:52:52 2004 (411C2D04)

That's driver is not updated yet and appear to be the cause in one of the crash dump file, please update it know. Please visit this link as Jonathan King suggested: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about 11th or 12th item, make sure to check the name).

Sptd.sys is till there, make sure to remove Deamon and use the tool Jonathan King provided to remove sptd.sys

sptd     sptd.sys     Mon Jul 27 03:12:28 2009 (4A6CB8AC)

Have you done re-installing the driver as I suggested? most of the new crash dump still point to your USBhub, I think you might want to contact the manufacturer if fixing the drivers doesn't help

BugCheck C9, {23b, 8ddc537c, 8f62ae70, 0}

Unable to load image \SystemRoot\system32\DRIVERS\ASACPI.sys, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for ASACPI.sys
Probably caused by : ASACPI.sys ( ASACPI+37c )

Followup: MachineOwner
BugCheck 1000007E, {c0000005, 8252b19c, 97ab1b30, 97ab1710}

*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+42fc )

Followup: MachineOwner
---------

Update this driver if you can:

vncmirror vncmirror.sys Sat Mar 15 00:42:46 2008 (47DAB916) [COLOR=Blue]VNC Mirror Miniport is a driver file from company RealVNC Ltd. belonging to product VNC Server for Windows.[/COLOR]

 

[moman]

Hey guys sorry for the delay, been busy with work.

I still get the BSOD's I think it is the actual hub as this has not happened before i plugged the hub in...
I will attempt to contact the manufacturer tomorrow and see how it goes.

Thanks for all the help, greatly appreciated

 

[Jonathan_King]

Sounds good, keep us posted!

 

[geekrebel]

The Laser 7 port powered hub is known to "backfeed" power, which could likely be causing the issues you are having. It's an extremely cheap device and is NOT USB standards compliant. (You'll notice that the packaging does not carry a USB Certified logo)