Limited Access Wifi Internet Windows 7 please help me

[sandraa]

I've been getting this limited access/ no internet access for about a month and at first i thought it was the router but even when in the same room as it, it still happens. I don't know much about computers, is there a way i can fix this or should i bring it to someone ???

 

[maxie]

Hi Welcome to Seven Forums ... Does the issue happen no matter which Connection you use ? ....

Please read the Link below ...


http://www.sevenforums.com/network-sharing/300288-basic-requirements-before-posting-your-networking-thread.html

 

[sandraa]

yes !!

 

[maxie]

Please post the Information requested ...

 

[sandraa]

it's a wireless connection, my provider is Rogers, im not sure of the make of the modem, command prompt this comes up :
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : blackdiamond
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : A4-17-31-A8-17-5D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : A4-17-31-A8-17-5C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : A4-17-31-A8-17-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2d28:9c7e:24b9:b818%4(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : January 10, 2015 7:11:02 PM
Lease Expires . . . . . . . . . . : January 17, 2015 7:11:01 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 212080433
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-6F-EB-32-38-EA-A7-E8-5F-A8

DNS Servers . . . . . . . . . . . : 208.69.150.252
208.69.150.250
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 38-EA-A7-E8-5F-A8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\WINDOWS\system32>

 

[maxie]

What is the Model Number of your Computer ? ...

 

[sandraa]

it's C5U62UA#ABL

 

[maxie]

Try the Driver in the Link below ...


Ralink 802.11 b/g/n WiFi Adapter - HP Pavilion g6-1a52nr Notebook PC | HP® Support

 

[sandraa]

is that all ?

 

[maxie]

You could also try to update the Chipset ...


https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24345

 

[sandraa]

okay thanks

 

[sandraa]

what if i've done all that and the network still disconnects ?

 

[maxie]

Then we will try other Steps to resolve the issue ...

 

[sandraa]

It disconnected again, it says limited under the connection

 

[maxie]

Try and get the Drivers Updated ...

 

[sandraa]

other than that can i do something to fix this ? what if i cant/dont want to register for it

 

[maxie]

What do you have to Register for ? ...

 

[sandraa]

i clicked update all and another screen came up and said i had to register now

 

[maxie]

Click on the Links i Posted .. You do not have to do any Registration ...