limited access wireless network

[adam22]

Hi,
I have a problem, I cant access internet, when i try to connect, i got a message that i have a limited access. Also, i can access internet easily using my mobile, and i have another laptob which access internet without problems. The problem just in my laptob. I tried to reset the router and change the password but no result.
I need help please.

In addition, i cant change location type from public to private!!

 

[2xg]

Welcome to Seven Forums,

If you can't find your WAP make sure that your SSID (wireless network) is broadcasting from the router. You may always manually add your SSID and make sure that you have the correct encryption key. Disable any Firewall or Security Software for now and see if you're able to connect.

Are you able to connect using a wired connection?
=========================

If the above suggestion didn't help at all, please post an ipconfig /all of the computer in question for review.
Click on Start, in Search program and files box type cmd right click on the top and select Run as Administrator. From the black screen, type the word ipconfig /all and press enter. Right click on the black screen or Command prompt then choose Select All and Paste the results onto your next Post.

 

[PeaB4YouGo]

BTW, welcome, Adam. Can we ask that you fill in more of your system specs? There's a link in your profile.

 

[adam22]

Welcome to Seven Forums,

If you can't find your WAP make sure that your SSID (wireless network) is broadcasting from the router. You may always manually add your SSID and make sure that you have the correct encryption key. Disable any Firewall or Security Software for now and see if you're able to connect.

Are you able to connect using a wired connection?
=========================

If the above suggestion didn't help at all, please post an ipconfig /all of the computer in question for review.
Click on Start, in Search program and files box type cmd right click on the top and select Run as Administrator. From the black screen, type the word ipconfig /all and press enter. Right click on the black screen or Command prompt then choose Select All and Paste the results onto your next Post.

Thank you for ur reply. I checked everything and its ok. I disabled firewall and limited access message disappeared but no access to internet.


No im not able to connect using a wired connection. Im sure that network is ok but the problem in my laptop, i cant access internet even if i use another wireless network like network of university or starbucks.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-24-2C-49-DD-E2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.147.145(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth
Physical Address. . . . . . . . . : 00-24-2C-B1-7B-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-23-AE-2E-CF-E3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

 

[2xg]

Thanks for the latest info provided. What kind of Security or Anti-Virus program are you using?

 

[adam22]

BTW, welcome, Adam. Can we ask that you fill in more of your system specs? There's a link in your profile.

Yes sure, you can check now the information, if you need more information just let me know

 

[adam22]

Thanks for the latest info provided. What kind of Security or Anti-Virus program are you using?

You are very welcome.
I have kaspersky internet security 13

 

[PeaB4YouGo]

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-24-2C-49-DD-E2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.147.145(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth
Physical Address. . . . . . . . . : 00-24-2C-B1-7B-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-23-AE-2E-CF-E3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

I could be wrong, but, while your router appears to be giving you an IP address (so, DHCP is working and so you're connecting to the router) you're not getting out to the internet (proven by the fact that you don't have a 'gateway' defined, and you're writing for help in our forum...lol).

I'd be interested in the results of ipconfig /all on any of the other wireless systems on the network. The things I'm looking for are the IP addresses that they have been assigned, as well as they're subnet masks, compared to these results.

 

[aem]

It looks like your modem isn't able to recognised your laptop, have you tried connecting the laptop directly to the router?

From the ipconfig, you have no DNS entry which says alot.

 

[adam22]

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-24-2C-49-DD-E2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.147.145(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth
Physical Address. . . . . . . . . : 00-24-2C-B1-7B-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-23-AE-2E-CF-E3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

I could be wrong, but, while your router appears to be giving you an IP address (so, DHCP is working and so you're connecting to the router) you're not getting out to the internet (proven by the fact that you don't have a 'gateway' defined, and you're writing for help in our forum...lol).

I'd be interested in the results of ipconfig /all on any of the other wireless systems on the network. The things I'm looking for are the IP addresses that they have been assigned, as well as they're subnet masks, compared to these results.

alright im gonna paste the results of ipconfig /all of another laptop soon.

 

[adam22]

It looks like your modem isn't able to recognised your laptop, have you tried connecting the laptop directly to the router?

From the ipconfig, you have no DNS entry which says alot.

yes I tried to connect my laptop directly to the router but no results!!
ammm, I'm not familiar with DNS, what should i do in this case?

 

[aem]

What about connecting directly to the modem? if your modem is set to dhcp the Dns entries should be populated automatically. Check the ipconfig from a working computer.

 

[PeaB4YouGo]

ammm, I'm not familiar with DNS, what should i do in this case?

Let DNS solve itself automatically. Still interested in those ipconfig results from other machines on the net, though. See, I want to find out what they're using for a gateway.

Once you're established past the gateway, the DNS should sort itself out.

 

[PooMan UK]

Your not getting an ip address from your router that's why your ipconfig shows 169.x.x.x
Use ipconfig/all on one of the working pc's to get the gateway then try setting a static IP address on your laptop wi-fi

 

[adam22]

What about connecting directly to the modem? if your modem is set to dhcp the Dns entries should be populated automatically. Check the ipconfig from a working computer.

There is no entry in the modem
This is the ipconfig from a another working computer

Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.C:\Windows\system32>ipconfig/allWindows IP Configurtion** Host Name . . . . . . . . . . . . : hp-pc** Primary Dns Suffix* . . . . . . . :** Node Type . . . . . . . . . . . . : Hybrid** IP Routing Enabled. . . . . . . . : No** WINS Proxy Enabled. . . . . . . . : No** DNS Suffix Search List. . . . . . : zyxel.comWireless LAN adapter 11:** Media State . . . . . . . . . . . : Media disconnected** Connection-specific DNS Suffix* . :** Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter** Physical Address. . . . . . . . . : 12-16-D8-05-6A-09** DHCP Enabled. . . . . . . . . . . : Yes** Autoconfiguration Enabled . . . . : YesWireless LAN adapter Wi-Fi:** Connection-specific DNS Suffix* . : zyxel.com** Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFiAdapter** Physical Address. . . . . . . . . : 20-16-D8-05-6A-09** DHCP Enabled. . . . . . . . . . : Yes** Auoconfiguration Enabled . . . . : Yes** Link-lcal IPv6 Addres . . . . . : fe80::b9e9:32ae:fcdb:1205%14(Preferred)** IPv4 Address. . . . . . . . . . . : 192.168.1.42(Preferred)** Subnet Mask . . . . . . . . . . . : 255.255.255.0** Lease Obtained. . . . . . . . . . : 19//1434 05:17:25 Lease Expires . . . . . . . . . . : 26//1434 07:52:46 ** Default Gateway . . . . . . . . . : 192.168.1.1** DHCP Server . . . . . . . . . . . : 192.168.1.1** DHCPv6 IAID . . . . . . . . . . . : 337647320** DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-18-CB-94-84-34-97-83-D7-31** DNS Servers . . . . . . . . . . . : 192.168.1.1** NetBIOS over Tcpip. . . . . . . . : EnabledEthernet adapter Ethernet:** Media State . . . . . . . . . . . : Media disconected**Connection-specific DNS Suffix* . : B1-LINE.COM** Description . . . . . . . . . . . : Realtek PCIe FE Family Controller** Physical Address. . . . . . . . . : 84-34-97-83-D7-31** DHCP Enabled. . . . . . . . . . . : Yes** Autoconfiguration Enabled . . . . : YesTunnel adapter * 2:** Media State . . . . . . . . . . . : Media disconnected** Connection-specific DNS Suffix* . :** Description . . . . . . . . . . . : Microsoft 6to4 Adapter** Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0** DHCP Enabled. . . . . . . . . . . : No** Autoconfiguration Enabled . . . . : YesTunnel adapter Teredo Tunneling Pseudo-Interface:** Connection-specific DNS Suffix* . :** Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface** Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0** DHCP Enabled. . . . . . . . . . . : No** Autoconfiguration Enabled . . . . : Yes** IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:180b:1bff:bc5d:83bc(Preferred)** Link-local IPv6 Address . . . . . : fe80::180b:1bff:bc5d:83bc%17(Preferred)** Default Gateway . . . . . . . . . : ::** DHCPv6 IAID . . . . . . . . . . . : 536870912** DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-18-CB-94-84-34-97-83-D7-31** NetBIOS over Tcpip. . . . . . . . : DisabledTunnel adapter isatap.zyxel.com:** Media State . . . . . . . . . . . : Media disconnected** Connection-specific DNS Suffix* . : zyxel.com** Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2** Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0** DHCP Enabled. . . . . . . . . . . : No** Autoconfiguration Enabled . . . . : YesC:\Windows\system32>

 

[adam22]

So what ip address i should set? And subnet mask, default gateway, preferred dns server?

 

[PooMan UK]

Try
Ip address 192.168.1.100
Subnet 255.255.255.0
Gateway 192.168.1.1
Dns 192.168.1.1

 

[aem]

Doesn't your modem have a Ethernet port that you can plug directly into it. Your laptops connects to your ISP through the modem via the router. It highly likely that you problem laptop is not been recognised by the network hence not able to connect you they to you ISP. There is something call MAC address learning by your modem.

 

[adam22]

Try
Ip address 192.168.1.100
Subnet 255.255.255.0
Gateway 192.168.1.1
Dns 192.168.1.1

Still show me the message "limited access"

 

[adam22]

Doesn't your modem have a Ethernet port that you can plug directly into it. Your laptops connects to your ISP through the modem via the router. It highly likely that you problem laptop is not been recognised by the network hence not able to connect you they to you ISP. There is something call MAC address learning by your modem.

There is no ethernet port in the modem. I checked the mac addresses on the router website, i can see all mac addresses for working systems except my laptop