Live Mail crashed. Now error mssg " Unable to display folders"..?

[Ben K]

Live Mail crashed. Now error mssg " Unable to display folders"..?

Hi Folks,

My elderly mother somehow crashed her e-mail, and I'm trying to fix it for her. It is a Comcast.net pop mail server. She clicks the Live Mail icon on her desktop and the mail would open.

She could still go to Comcast.net on the web and get into her e-mail but that is too complicated for her. So I need to get it working from her desktop.

After the crash when the mail opens from the desktop icon all folders (inbox, sent etc.) have the error message "Unable to display folder".

I want to uninstall all current mail installed then install anew. I tried this but then the new Live Mail reverted to her old settings etc (I don't know how that happened), and hence the same error message. So I must not have uninstalled all of the old e-mail.

Can anyone please help as to the easiest way to get her live mail from the desktop icon working again?

Thank You

 

[RolandJS]

Do you sense that your nice Mom's old mailboxes are still around? Or, have they been deleted by now? Reason for asking: I know where in [user] AppData Local and Roaming where the Mozilla Thunderbird doodads, doohickies, and mailboxes are. I'm hoping Windows Live Mail does the same thing. If so, it's possible to reconstruct from any recent restorable folders/files backup. If no backups, then, I don't know any further.

 

[Ben K]

Hi, I don't know. It wasn't as if she had hundreds of e-mails, she didn't. So really what I'd like to do is uninstall all mail and then install new version. However as I said I tried and for some reason the new reverted back or imported old to new.... to her old mail and contacts etc, and hence retained the error. I also tried a system restore and couldn't get that to work.

 

[BrightBlessings]

Hi Ben
Try this
1) Click Start orb
2) Click Control Panel
3) Click Programs and Features
4) Browse to Windows Live Essentials, and double click on it
5) Click Repair all Windows Live programs in window that opens.

 

[Ben K]

Hi There , That did not work, I had already tried that. It ran fine said all was repaired then when I opened the Mail it imported the old settings including the error message.

Why is Windows importing the old e-mail. Why is that still on the computer somewhere. I need to get rid of it. Then install new. I have tried that and yet it is still importing all the old e-mail. Why?