roderick63
New member
I had a friend of a friend fix my Dell XPS after a HD crash some years back. The guy installed a new HD and loaded Win 7 Enterprise. Recently, I received notification that my copy was not genuine and was asking for a valid product key. Attempted to make contact with the friend of a friend with no success, and no valid product key. I operated that way for a few months and received an update from MS. After that update I have been receiving a blue screen "Service Exception Error" and a crash dump. This continues in a loop allowing me to only get into safe mode.
I purchased Win 7 Pro SP1 in hopes that I can load a valid copy. This is where things get a little sketchy for me. I plan on pulling my documents, pics, music, etc.. onto a thumb drive and installing on my laptop, since I don't have a backup. I can manage that part.
Once I have all the files I need, how should I proceed with the new OS install?
I also have Office 365 and need to reload. Is that permitted?
Forgive me if I have left out critical info for assistance. I'm pretty new at this but relatively familiar with terminology and technology in general.
Thanks in advance for any assistance anyone can provide.
Regards,
Rick
I purchased Win 7 Pro SP1 in hopes that I can load a valid copy. This is where things get a little sketchy for me. I plan on pulling my documents, pics, music, etc.. onto a thumb drive and installing on my laptop, since I don't have a backup. I can manage that part.
Once I have all the files I need, how should I proceed with the new OS install?
I also have Office 365 and need to reload. Is that permitted?
Forgive me if I have left out critical info for assistance. I'm pretty new at this but relatively familiar with terminology and technology in general.
Thanks in advance for any assistance anyone can provide.
Regards,
Rick
My Computer
At a glance
Win 7 64 EnterpriseIntel Quad Core 82008Radeon 3500 series
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Dell XPS 420
- OS
- Win 7 64 Enterprise
- CPU
- Intel Quad Core 8200
- Motherboard
- Intel
- Memory
- 8
- Graphics Card(s)
- Radeon 3500 series
- Monitor(s) Displays
- Dell 24"
- Hard Drives
- WD Black Caviar 1Tb
- Antivirus
- Avast Free
- Browser
- Ie