Local PC repair shop doesn't repair

debodun

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Location
upstate NY
The last time I had a bad virus (CycbotB), I took it to the local computer shop where I bought it. I thought they could just get rid of the virus, but all they did was wipe the disk and re-install the OS. Geez, I could have done that if I had the Windows 7 disk (did not come with any disks). Also, they never called to say they were doing that or ask if I wanted them to back up anything. If I hadn't already transferred my important stuff to an external HD, I'd've lost all docs photos and other things.
Is this a common practice?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x641.86 GHz Intrel Core 23 GB Dual Channel DDR2 @ 3.32 MHzIntel Q965/Q963 Express chipset
Computer type
PC/Desktop
Computer Manufacturer/Model Number
refurb in an HP/Compaq case
OS
Windows 7 Ultimate x64
CPU
1.86 GHz Intrel Core 2
Motherboard
HP 0A60h XU1
Memory
3 GB Dual Channel DDR2 @ 3.32 MHz
Graphics Card(s)
Intel Q965/Q963 Express chipset
Monitor(s) Displays
Dell CRT
Hard Drives
977GB Samsung HD 103 SI ATA
Case
HP Compaq DC5800
Mouse
wired optical
Antivirus
Microsoft Security Essentials, MalwareBytes, Spyware Blaster
Browser
Firefox 32-bit
Yes it common. Shops will backup what you want saved and do a clean install.
They don't have time to rut through all it takes to chase down infections. Plus they might miss one or two.

Jack
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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