Locale ID 2057 - Grey screen of death aswell

[adamsonm]

I have been having the grey screen of death ( also some other random colours with stripes, but the grey screen with coloured stripes is the most frequent) since May of this year. (I built the system in May)

Solutions that I have tried and failed:

1.) Install latest ati drivers
2.) Test my RAM with MemTest and Windiag
3.) Flash my motherboard bios to the latest version
4.) Installed all latest gigabyte drivers and chipsets
5.) RMA'ing my card, but "Overclockers" said its not faulty


One solution that did work, was to put another Grahics Card, a ASUS GeForce GT220. This card worked fine in my system. But its not good enough for games!

What I did now, was reinstall windows. My plan was to not install anything apart from internet security( Commodo is what I am using), a few non essential programs and of course windows update.

I did not install anything to do with ATI. Now I was on youtube, the sound of my hardrive started making noise, as if I was running some sort of virus scan, which I was not. Then my screen went black for a couple of seconds then windows recovered. I got the following error message from action centre:


----------------------------------------------------------------------------------------
Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Files that help describe the problem
WD-20101225-1337.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8003F56010
BCP2: FFFFF88003E06FB8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
------------------------------------------------------------------------------------------------

Can someone read my dump file and give me some advice? I haven't installed any ATI drivers yet!

My system specs:
OS----Windows 7 Professional x64
CPU-----Intel i7 2.66
Motherboard----GBYTE GA-X58A UD3R
Memory----Corsair Memory XMS3 4GB
Graphics Card(s)------SAPPHIRE HD5830 1GB GDDR5 PCIE (Game Edition)
Monitor(s) Displays-----Viewsonic VX2260WM LCD
Screen Resolution-----1920*1080
Hard Drives------2TB Samsung HD203WI Spinpoint F3EG ----------1TB Samsung HD103SJ Spinpoint F3
PSU-----Corsair TX650W
Case-------Lancool PC-K62 Mid tower
Cooling--------Corsair H50
Keyboard----------Logitech G15
Mouse---------- Logitech Gaming Mouse G500

 

[yowanvista]

also some other random colours with stripes, but the grey screen with coloured stripes is the most frequent

This suggests that the card is defective or overheating

There is a high probability that your graphic card is faulty
This bugcheck 0x117 is either caused by defective RAM or GPU

Dumps blame atikmdag.sys, your ATI display drivers

- Boot into safe mode with networking
- Uninstall the ATI drivers including Catalyst Control Center
- Use driver sweeper to remove leftover ATI display driver files Guru3D - Driver Sweeper
- Install the latest drivers ATI Radeon
- Reboot into normal mode

If the above does not work you should replace your graphic card

BugCheck 117, {fffffa8003f56010, fffff88003e06fb8, 0, 0}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6fb8 )

 

[adamsonm]

I have already asked for an RMA twice, however, 'overclockers' have replied twice by saying:

The product GX-227-SP on RMA193921 has been returned to you, this will be sent on a new order with order number 3715974.

Here is the technicians Test Report:

"Graphics card passes all Tests with no issues, Tests Run: Crysis WarHead, Furmark, 3Dmark Vantage, AVP, Lost Planet 2, Stone Benchmark MSI Kombuster, Resident Evil Benchmark, ATI Mecha, ATI Ladybug, "

(Graphics card passes all Tests with no issues, Tests Run: Crysis WarHead, Furmark, 3Dmark Vantage, AVP, Lost Planet 2, Stone Benchmark MSI Kombuster, Resident Evil Benchmark, ATI Mecha, ATI Ladybug, Streetfighter Benchmark and heaven benchmark tool, these were all tested at 1920 x 1200 resolution running maximum settings, tested on DX9, DX10 and DX11 where applicable, there was no issues apparent.)

This would suggest that the GPU is not faulty. I have tested the RAM once, but only for a fifteen minute period. I will check it again, but this time I will leave it for a longer period. I will probably use two tests, MemTest, and WinDiag. Is there anything else on the dump file that would suggest that's its triggered by windows updates or any drivers from programs that I have installed. I am asking because I have purposely not installed any ATI drivers since I reinstalled windows, in order to see if its bad ATI drivers. Like I mentioned in my first post, I have been suffering from the ATI grey screen on death since May with some sort of ATI driver installed on my PC. Now that I have nothing to do with ATI installed on my PC, what does that suggest?

 

[yowanvista]

Since your GT220 works fine, the problem lies in your graphic card or your driver

Is there anything else on the dump file that would suggest that's its triggered by windows updates or any drivers from programs that I have installed

None of these were involved

Reset default clocks if your are overclocking

 

[adamsonm]

I am not overclocking.

What you are saying makes sense. But, if 'Overclockers' tested it with no errors, it cant be GPU.

OK, what I will do is test my RAM again, for a longer period. If I get no errors, I will install the latest ATI drivers, but before I do that, I'll use Driver Sweeper. I'll get back to you soon! I appreciate the help!

 

[yowanvista]

I am not overclocking.

What you are saying makes sense. But, if 'Overclockers' tested it with no errors, it cant be GPU.

OK, what I will do is test my RAM again, for a longer period. If I get no errors, I will install the latest ATI drivers, but before I do that, I'll use Driver Sweeper. I'll get back to you soon! I appreciate the help!

Do at least 7 passes with memtest

 

[adamsonm]

My previous problem has happened again, without any ATI drivers installed. The computer just went black, with the screens back light on. I had to hold the power button to turn it off. I must have got a dump file for that, how and where can I find it? Do I just use the program from this website again?

The pictures I am attaching is what has been happening for the last couple of months. This screen has been the most frequent for sure, not the grey screen. The grey screen is the second most frequent.

 

[yowanvista]

Dump files are located in C:\Windows\Minidump

 

[adamsonm]

Dump files are located in C:\Windows\Minidump

There is no folder called minidump

 

[yowanvista]

Dump files are located in C:\Windows\Minidump

There is no folder called minidump

If so then no dump file was created, I suspect a hardware issue

 

[adamsonm]

There is no point in me even bothering to install these ATI drivers when I know this problem won't go away! It's like ATI is not compatible in my system. The RAM has been tested with no errors. The GPU has been tested with no errors. That means that it must be the motherboard. By the way, when I flashed the bios to a version higher, there was a problem with my speakers. Infact, there still is a problem with my speakers, but not too important. I use the sound ports from the motherboard. Could that mean that the motherboard is indeed faulty? What sort of tests can I run for the motherboard to see if it is indeed faulty? Well, actually, if the GT 220 runs fine then it can't really be the motherboard. Maybe the power supply??

 

[adamsonm]

OK, I have installed the latest ATI drivers. I used Driver Sweeper in safe mode and cleaned any old drivers I had. I'll keep the thread updated if I get any issues!

 

[adamsonm]

OK, its been about 2 weeks and today the problem has happened again. The same thing has happened where the screen goes black but with back light (iv attached two pictures already in this thread). I have had to hold the turn off button to shut down the computer and turn it back on again. Something strange did happen today though, before this ati crash. Basically, I turned the computer on, and it took around 30 seconds before I saw the gigabyte screen ( the screen where the computer boots up and you see those bios options, F10 for q flash, delete for boot menu etc...).

When the screen was on, the light at the bottom of the monitor was blue, which means that something is connected to the monitor. Today it was blue, but then it went yellow which means that nothing was connected to the monitor, but the computer was on. Then after about 30 seconds, the light on the monitor went back to the blue colour and I could see the gigabyte screen.

If the monitor is broken, then the computer would have booted as normal, but it didn't. What I mean is that I should have seen the windows screen to login if it was a problem with the monitor. It usually takes 15 seconds for me to access windows.

So I can rule out the possibility that the monitor is broken.

Please Note: The crash has happened 4 times while attempting to write this post!

I have attached my temperatures. They seem fine to me, maybe I'm not looking where I should!

I've tried looking for some dump files, but there isn't a dump folder created.

Can anyone help? I have tried all the advice so far in this thread but the problem keeps happening!

I have some information from event viewer, maybe it might tell you guys something.

I am also attaching a zipped folder for the BSOD Dump & System File Collection app. I have already done it once, but maybe this time it will show you something different!

 

[adamsonm]

Happened twice again today. This time it happened with a different colour crash. Blue with white vertical lines. Has anyone got any ideas??

 

[adamsonm]

Just updating the thread with this problem. I have had the nvidia card in my computer for about 3 to 4 weeks now. Not a single problem. I don't really want to put the ati card back in the computer because I know the screen crash or hang will happen again. Anybody got any ideas how to fix the problem??? All information is in the thread, even pictures of my problem and some dump files.

 

[yowanvista]

This ATi card seems defective, as a last resort test with OCCT
OCCT (OverClock Checking Tool) 3.0.0 download from Guru3D.com