Lockups and Errors

[Smad]

Hi All,

I am new to this forum after recently purchasing Windows 7, after my vista lost the plot.

anyway since installing the other day on a new HD i have been have some problems.

Windows 7 64bit: error as follows

[FONT=Segoe UI, Arial]On Sun 22/11/2009 11:37:19 your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT]
Bugcheck code: 0xDE (0x2, 0xFFFFF8A008341178, 0xEFFFF8A008341179, 0x1312098C0)
Error: [FONT=Segoe UI, Arial]POOL_CORRUPTION_IN_FILE_AREA[/FONT]
Dump file: C:\Windows\Minidump\112209-30109-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.
[/FONT][FONT=Segoe UI, Arial]
[/FONT]

[FONT=Segoe UI, Arial]On Sat 21/11/2009 03:15:54 your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT]
Bugcheck code: 0xDE (0x2, 0xFFFFF8A009D86438, 0xEFFFF8A009D86439, 0x11257D8C0)
Error: [FONT=Segoe UI, Arial]POOL_CORRUPTION_IN_FILE_AREA[/FONT]
Dump file: C:\Windows\Minidump\112109-24875-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.


any help is appreciated.

TIA

Smad
[/FONT]

 

[torrentg]

Hi and welcome to the awesome forum.

You can check this thread on how to post crash dumps.

 

[reghakr]

Yes, a crash dimp would helpful

Also, go to Start > Run, and type cmd. Now type sfc /scannow

 

[Smad]

dump folder as requested

 

[torrentg]

Uninstall your Kaspersky and you should be alright.

 

[reghakr]

The crash dump only indicated ntoskrnl.exe

Not much yo go on there.

Have you tried the scan now feature I suggested.

 

[torrentg]

The crash dump only indicated ntoskrnl.exe

No, they indicated Kaspersky as I said. Please stop contradicting my posts with bad advice.

 

[Smad]

is it kaspersky or its version?

if its kaspersky please suggest an alternative.


thanks for all the help

sfc in progress

smad

 

[Tews]

Try AVG free .. a lot of the members use it .. get it -=> here

 

[reghakr]

The crash dump only indicated ntoskrnl.exe

No, they indicated Kaspersky as I said. Please stop contradicting my posts with bad advice.

No offense, but that al I saw in my viewer, and what's wrong with running sfc /scannow.........that's bad advice?

 

[torrentg]

SFC is useless in this case when Kaspersky is the cause of the crashes. SFC does not fix every crash you know. It's slightly annoying when I'm trying to help users and you confuse them with nonsense. This is what a real debugger shows.

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xDE

PROCESS_NAME:  avp.exe

CURRENT_IRQL:  2

 

[Tews]

That is definately a Kasperksy module...

 

[Smad]

Hi Again

I removed Kaspersky as recommended.

I have been getting random crashes during gaming, which i put down to graphics drivers. these havent created dump files.

today however had 2 crashes while i was at work.

Please can someone help determine what is the cause?

TIA

Smad

 

[torrentg]

Now you have a problem with a drivers causing an inconsistent power state and attempting to access an improper address.

Good about removing AVG.

These drivers need to be updated, or if unimportant, they should be uninstalled from the system along with the apps that installed them:

ctac32k ctac32k.sys Wed Jul 02 04:38:22 2008
ASACPI ASACPI.sys Mon Oct 30 22:09:12 2006
SiRemFil SiRemFil.sys Wed Oct 18 18:20:39 2006
SiWinAcc SiWinAcc.sys Mon Nov 01 15:23:29 2004
SI3132 SI3132.sys Tue Oct 31 13:17:53 2006

Also, visit you motherboard manufacturer's site for any chipset driver updates.

 

[Smad]

Thanks for the advice.

I uninstalled AC3 drivers as i think that's one of the files.

the rest seem to belong to motherboard devices, i can not find new chip set drivers for windows 7 so not sure what to do regarding this.

i am though, going to remove 2 gig of ram as i am running 6gb and it has a slight mismatch, and reading about ram combinations on the corsair site and asus motherboard forums this might be a problem although i don't see anything pointing to ram.

Smad

 

[torrentg]

Bad RAM settings/mismatch, whatever, could be cause for drivers acting up.

Find the chipset of your motherboard and visit the maker of that for latest chipset update.