Logging off and Starting Windows hang up

[Jim54]

For the last few weeks, I have have problems with Windows. When I try to turn my computer off, it locks up on the "Logging Off" page. Today, I left it that way for 2 hours before hard turning it off. This has happened multiple times.

When I turn it back on, it locks up on the "Windows Starting" page or it tells me that it did not log off correctly and recommends going through the repair process. I go through the repair and/or restore process but it finds nothing to repair and the restore process only lists the most resent restore point... which are bad. I did not create an image so that is not an option.

I have logged on in Safe Mode but cannot find anything wrong.

It does eventually start but the next time I log off, I have to go through the same issues.

I have disconnected everything but the mouse, keyboard, and monitors even though I have not installed anything new for at least a year.

I think that is all the relevant information.

System: Windows 7 64-bit, 8 GB RAM

 

[ICIT2LOL]

Hello Jim now when you say you started in safe mode just what did you do??

If you didn't do these then please so and mate it is important to have specs for the system so see this first before doing the other stuff.

Nowbefore we can help we do need to know what is in your machine soplease do this System Info - See Your System Specs

oreither enter the specs of your system in your forum profile the specswill appear when we click on that little box bottom left of the postscreen it is for me the preferable option as it is easy. As you mayappreciate it is very hard when you don’t know what one is workingwith for example a diesel or petrol engine.

(pretypedto save time)
Sorry about the font my docs are playing up but then do these

[FONT=Arial, sans-serif]http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html[/FONT]

[FONT=Arial, sans-serif]http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as perOption2 [/FONT]




[FONT=Arial, sans-serif]ifno change then try these[/FONT]



[FONT=Arial, sans-serif]http://www.superantispyware.com/[/FONT]

[FONT=Arial, sans-serif]http://www.malwarebytes.org/products/malwarebytes_free/[/FONT]

[FONT=Arial, sans-serif]http://www.bleepingcomputer.com/download/adwcleaner/[/FONT]

[FONT=Arial, sans-serif]ADWdownload from bleeping computer delete any rubbish found with themalware scans[/FONT]

[FONT=Arial, sans-serif]NBIf anyone who has Kaspersky as their security they may find it willnot like ADW running and to stop the nagging just temporarily disbalethe Kaspersky while one runs ADW[/FONT]

 

[Jim54]

Thank you for your advice. I have tried all of them and except for some cookies that one or the other of those malware programs said might be dangerous, nothing was detected. I ran chkdsk and it did not find any damage.

Doesn't Windows have a program that scans its functions and other essential drivers to find damaged software? It seems obvious to me that somehow and element of Windows IS damaged.

I am still having problems. At the moment, I am using my laptop because I cannot get Windows to launch.

 

[Layback Bear]

Take a look at this tutorial by Brink.

SFC /SCANNOW Command - System File Checker - Windows 7 Help Forums

Jack

 

[Jim54]

Take a look at this tutorial by Brink.

SFC /SCANNOW Command - System File Checker - Windows 7 Help Forums

Jack

I have tried that twice now and it says: "Windows Resource Protection did not find any integrity violations" but there is obviously something wrong and getting worse. Now it cannot even find an internet connection even though I am currently using the same on my laptop and even though the troubleshooter reports that it can find no problems. I cannot create new folders nor move a file from one folder to another without Windows Explorer becoming none responsive. The issues are mounting but none of these tools report any errors.

 

[Layback Bear]

I'm thinking you have a program and maybe a driver that is hanging up.

Try this and see if it helps. It's a process of elimination.

By Brink:
Troubleshoot Application Conflicts by Performing a Clean Startup - Windows 7 Help Forums

Also unplug everything from your computer except monitor, mouse and keyboard.

Here is another option.

By Brink:
Disk Check - Windows 7 Help Forums

Jack

 

[Jim54]

Hi Jack,
After finally being able to turn on Windows, I started msconfic and disabled all none Windows services. When I restarted the computer, it automatically ran chkdsk. It ran ok until it got to the “CHKDSK is verifying Usn Journal...” and then it froze. It has been that way for abt 2 hours now. What now?

 

[Layback Bear]

Complete this tutorial by Brink and post the log here.

Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums

**What clean up, tune up or registery cleaner do you use.**

Jack

 

[Jim54]

I give up. I'm going to have to reinstall everything

 

[Layback Bear]

When you are done with the re-install please complete this and post the log here.


Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums


Jack

 

[Jim54]

Do you think my problem be caused by something wrong with my motherboard? I have disconnected every thing except keyboard, mouse, monitor, router, modem, and system harddrive. I have not yet reinstalled the system. Still having problems AND no detection of my router/modem (no internet). Since I can get on the internet on my laptop, the problem does not seem to be with either the modem or the router. That makes me think it has to be the motherboard. I have used the motherboard disk to reinstall it but the problem still persists.

 

[Jim54]

All issues are solved. I just needed to download a driver for the network and problems solved. Thanks for all the help.

 

[Jim54]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-DJBDR-23DFD-VHMD9
Windows Product Key Hash: LFoAcHKCa66QSXiMop5K/f22bPQ=
Windows Product ID: 00359-113-3043092-85029
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {AFAFCF41-9634-4519-9C11-58FE1D7B3898}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AFAFCF41-9634-4519-9C11-58FE1D7B3898}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VHMD9</PKey><PID>00359-113-3043092-85029</PID><PIDType>5</PIDType><SID>S-1-5-21-4203631128-748718143-4144251433</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1015</Version><SMBIOSVersion major="2" minor="7"/><Date>20120502000000.000000+000</Date></BIOS><HWID>15BA3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-113-304309-00-1033-7600.0000-1532017
Installation ID: 008931947452969403064152417134294532753386679585777781
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VHMD9
License Status: Initial grace period
Time remaining: 43020 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 6/2/2017 8:59:18 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln2wt7xKEsJ0xApTZMd8aOhhysSqcy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I

Thank you guys for all your help.

 

[Layback Bear]

It would be very helpful if the question asked were answered.
Next, when you are requested to do something, let us know whether you have or have not done the requested thing.

Now you need to install Windows 7 Updates including SP-1 and (KB971033).

The reason. From your log.

License Status: Initial grace period Time remaining: 43020 minute(s) (29 day(s))

Windows OS version: 6.1.7600.2.00010300.0.0.003

Is their a reason you installed Windows 7 that did NOT include SP-1?



Jack

 

[ICIT2LOL]

Hmm Jim mate the first thing I always do is get either the installation disk or a download of the LAN driver mate before any clean install saves an awful ot of problems