Macrium Reflect opens instead of my desktop

[Sweetp59]

Sorry for piggy backing on this post but I'm working off a small phone. I just downloaded this program after an upgrade of Windows 10 messed up my computer (long story). I recovered Windows 7 thru Acer recovery. This morning I turned on my computer and it's like Macrium Reflect took over my computer. I can't get to my desktop. I tried hitting esc button when the window popped up but it still gives me the Macrium Reflect window. How do I get to my desktop? HELPPP

 

[Sweetp59]

Yesterday i downloaded the free version of Macrium Reflect after a nightmare with the upgrade to Windows 10. I had to do the eRecovery with Acer to get my Windows 7 back. I tried to do recovery disks after this but got an error that the third disk didnt take. I accidentally left that disk in my cd player. This morning I turned my computer on and Macrium Reflect opened up. I took the disk out and exited the program and rebooted. I've tried hitting the esc key while Macrium is booting but it doesn't take me to my desktop.What do I need to do to get past Macrium? Feel like this program hijacked my computer.

 

[Ranger4]

You may need to get into your BIOS & change the boot order of your computer. It's possible that with all your problems Macrium has ended up as the first item to boot, so try changing the boot order so that your Windows 7 drive boots first.

 

[Sweetp59]

Thanks! I finally decided to just do Alt + F10 to reboot. Hoping that it doesnt do this again. If it does I'll be uninstalling Macrium Reflect.

 

[Sweetp59]

Well even after doing 2 factory resets, Macrium Reflect still opens up! I looked on the registry and it's not listed YET it comes up. I sent Macrium Reflect a message and they said it's not possible unless the disk is in the drive. It's not! Yet, it opens up. It's like this thing has hijacked my computer.

 

[Sweetp59]

I have done two factory resets of my computer, looked on the hard drive and Macrium Reflect is no listed YET it opens up when I turn my computer on! I unhide the folders and did a search and it's not coming up BUT it's still on my computer! I feel like this program has hijacked my computer! HELP!

 

[derekimo]

Can you tell us or preferably show us what is listed on the boot tab in msconfig.

To get there press rb: Type, msconfig and open that, go to the boot tab like this,

That's a W8 pic, but yours will be similar.

From the looks of it, it sure seems to be this option has been enabled and taken the place of default boot,

 

[Sweetp59]

Here's what mine looks like and I can't find Macrium Reflect in the registry but it's THERE somewhere because it comes up.

 

[derekimo]

OK, that clears that thought.

What happens if you just let it continue?

It could just be creating the rescue media.

 

[Layback Bear]

Just a thought.
Check msconfig/Startup and Services for Macrium checked marked.

 

[Sweetp59]

OK, that clears that thought.

What happens if you just let it continue?

It could just be creating the rescue media.

Here's the thing, I was trying to make a backup disk and got an error message with it. Turned the computer off for the night (forgot that disk was in the drive) and when I went to turn it on, the disk activated the program. Just clicking Exit in the "free" version of Macrium Reflect doesn't exit you out of the program. They also don't offer support for the free version so I had to do the factory reset (twice I've wiped out my computer mind you!) and the booger doesn't get wiped out all the way. I know, hard to believe but it's still there somewhere. I don't know how! It's not listed in the Startup either. Can't find it in the registry either. Acer (manufacturer of the computer) is supposed to be sending me Windows 7 disk so I can hopefully get it back nice and clean! It's a puzzle and Macrium Reflect just keeps telling me that the disk has to be in the drive...it ain't! I have installed numerous programs using that drive today. Thanks for your help!

 

[derekimo]

I understand that the disk is not in the drive, but from this pic,

You can see the WinPe and it loading a driver across the bottom.

The Macrium program doesn't do that when it starts, it's either creating or loading the rescue disk, both safe operations which is why I asked what happens if you let it continue?

It sounds like now that you shut down the computer while it was still creating or loading the rescue disc.

 

[DavidE]

I tried to do recovery disks after this but got an error that the third disk didnt take. I accidentally left that disk in my cd player.

To me it sounds like the OP was creating a Backup Image and saving it to optical disc when the problem started.
A bootable Rescue Disc fits on a single CD/DVD, it doesn't need 3 or more discs.
It's best to save Backup Images to a hard drive.

It sounds like some setting is stuck in BIOS now causing it to try and continue from where the error occurred when booting up.
I would try a BIOS Reset.
See if there are Bios Reset instructions in the Acer documentation for your specific PC model, or ask Acer for these instructions.

One way to reset Bios is to remove the CMOS battery for 10+ seconds and then replace it.
But that's not always the easiest way, depending on the PC.

 

[Sweetp59]

I tried to do recovery disks after this but got an error that the third disk didnt take. I accidentally left that disk in my cd player.

To me it sounds like the OP was creating a Backup Image and saving it to optical disc when the problem started.
A bootable Rescue Disc fits on a single CD/DVD, it doesn't need 3 or more discs.
It's best to save Backup Images to a hard drive.

It sounds like some setting is stuck in BIOS now causing it to try and continue from where the error occurred when booting up.
I would try a BIOS Reset.
See if there are Bios Reset instructions in the Acer documentation for your specific PC model, or ask Acer for these instructions.

One way to reset Bios is to remove the CMOS battery for 10+ seconds and then replace it.
But that's not always the easiest way, depending on the PC.

I was creating the Recovery Disk in the Acer Recovery when the third CD did not finish recording. I went in (F12) and looked at the Boot menu, changed it to P: and rebooted TWICE and it worked! Thank you so much for your help! As I told Macrium Reflect, there is no CD, no storage device hooked up BUT yet there's residue somewhere that was causing this issue. They finally got back to me last night after many attempts to get help and this was their reply:
"Please can you double check that there are no CD/DVD in your drives and any USB storage devices are disconnected from your computer. You could also enter your computer BIOS and make sure the hard drive is set to be the first boot device. Please be assured that Reflect is not capable of "Hijacking" a computer and if it was installed the factory reset you applied would have removed it.
We do have a utility which can completely remove Reflect but it will only work if you can get into Windows."
Here's what the Bio window looked like too! Not sure if that will show you what it was doing or not. Thanks again for your help! Awesome support here at Sevenforums!!