Solved Manually Remove Programs

[jmrpjb]

I had Telus Security Services (and Telus Security Advisor) as my anti-virus program and I tried to remove it via the Control Panel but they don't appear in the list. There's an icon at the bottom right of my page which reads that, "Telus Security Services are loading now, please wait". The problem is I'm trying to do a System Restore and it keeps failing and it could be that my anti-virus or firewall is blocking this from happening. I also have Browser Safeguard but I turned all the settings off to do the System Restore. Is there a way I can see if Telus Security Services/Advisor is lurking around somewhere on my computer and if so, can I remove them manually?

Thank you in advance to anyone who can help me with this.

 

[maxie]

Hi there ... Does the removal tool not work ...

ActiveKB Knowledgebase

 

[jmrpjb]

Manually remove programs

I can usually remove programs via the control panel/add/remove programs but Telus Security Services/Advisor isn't listed. The only place I see it is in the system tray where it indicates "telus security services is loading, please wait" but nothing happens if I click on it. Anyway, I just want to be sure it's not still on my system (and conflicting with my other anti-virus program) and I want to be able to do a system restore.

So I wondered if there's some way to check for its whereabouts and if it is still there, I'd like to remove it.

 

[whs]

Most AV programs need a specialized uninstaller - and this one is not even on my list.

 

[Golden]

So I wondered if there's some way to check for its whereabouts and if it is still there, I'd like to remove it.

Does it show up in Task Manager?

See image number 2 here:
http://www.sevenforums.com/tutorials/4590-task-manager-show-services-running-under-svchost-exe.html

Post back screen capture images if you aren't sure of what you are seeing.

 

[marsmimar]

Did you try the suggestion in Post # 2? What were the results? That Telus uninstall tool is RptUU.exe cleanup utility.

There's another uninstall tool called RpsUU.exe located here.

 

[Borg 386]

You could try d/l ing Revo uninstaller & see if it shows up. If so, you can use that to remove it. Read the documentation carefully as it can easily hose your system. Make a backup.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Another option would be to go into safe mode & attempt to do a system restore.

 

[jmrpjb]

Thank you all for your help and I will try to address each suggestion. I haven't tried any special removal tools yet either from Telus or Revo as I thought I had to remove the program manually. I have opened the Task Manager (please see attached) and after following Golden's instructions I see Telus listed twice (one reads that it's running and one reads that it's stopped) As you may have guessed, I'm not really sure what I'm doing but perhaps there are 2 listings because there's both Telus Security Services and Telus Security Advisor. Anyway, what should I do now?

 

[whs]

Your picture is unreadable. But there are probably no 2. One may be the cached image.

 

[maxie]

Try using the Removal tool

 

[jmrpjb]

I opened the picture before I posted it and if I clicked the magnifying glass that was hovering over it, it enlarged. I wanted to be sure that it would be readable but, alas, I failed. Sorry. The Name is: VSSERV, the PID is 960 and the status is 'Running'.

Your post seems to indicate that I've done something wrong (visit the forum?). If so, could you please be a little clearer?

Thank you very much for your help. (I sure need it, but at least I'm learning, right?)

 

[whs]

I don't think you did anything wrong. Did you use the Tellus removal tool to get rid of the bugger.

 

[jmrpjb]

Thank you again everyone! I used both Rptuu.exe and Rpsuu.exe just to be sure and it looks like I finally got rid of it. I don't see it in the Task Manager anymore and it's not in the system tray. (Telus Security Services reminds me of a houseguest I once had.)

Bye for now,

 

[maxie]

Very welcome

 

[jmrpjb]

I think it's wonderful that so many people are willing to help. There's hope for us yet!

 

[whs]

It is fun and rewarding to see when people are able to solve their problems with a little bit of guidance. Not everybody has the chance or time to aquire profound technical knowledge. That's where we (as a team) can fill the blanks.