McAfee Anti-Virus Error

[Sonic Order]

I think the fan is working normally again.

 

[Sonic Order]

What about the Google Toolbar? Was that interfering with the computer? I still can't see some images on websites such as GameFAQs? Would a scan of the hard drive be a good idea with chkdsk?

 

[SledgeDG]

Gamefaqs relies heavily on Javascript. Are you sure that you don't block it by some means (like the Firefox NoScript Plugin etc.)
Running a chkdsk wouldn't change anything here.
As for Google Toolbar: I really expected that to show up in HijackThis but it didn't...so the de-install routine must have done its job. If there are leftovers you can only find them in the registry but I would hate for you to go through that by hand. There are way too many keys involved.
The Updater usually sits here: HKEY_LOCAL_MACHINE\SOFTWARE\Google\Common\Google Updater
if it's there, make a screenshot and I'll mark what you can safely delete
Like I said before if it doesn't give you any grieve, leave it be

 

[Sonic Order]

I never installed javascript so that's probably the problem with GameFAQs. Do you know where I can download it?

 

[SledgeDG]

You don't have to install it...Webpages use it to juice up their presentation. Most browsers are able to utilize it.
Since lots nasties like browser hijacks , spyware and other stuff uses Javascript I decided to block it for all pages, only make exceptions on pages I trust (like here)

 

[Sonic Order]

I can't see images of Dunmanway, Ireland on google streetview anymore. Is there a problem with my computer or is it google's? I'm guessing that the Google Maps developers are using some new features of Flash, and they broke Street View for older versions of Flash. Do you recommend having add-ons on Internet Explorer? I think those add-ons were what caused IE to crash constantly.

 

[SledgeDG]

Honestly, I never use IE (because it used to be the major target for every wannabe Trojan programmer for ages.
So I played around with Netscape, went to Firefox when it was released, had some in between episodes with Opera and Chrome at some time, went back to Firefox and stayed there.

If you'd like to check out another browser, I recommend a portable one (You wouldn't have to install anything and to get rid of it, all you do is deleting the folder

Try this one...it's my "backup browser" and hasn't disappointed me so far: http://www.sevenforums.com/browsers-mail/111895-chrome-version-6-annoyances.html#post963645

 

[Sonic Order]

An error appeared in Action Center after I uninstalled JavaScript. I have attached a new log file of HiJackThis. Please help.

Description
Windows Installer removed the product. Product Name: Java Auto Updater. Product Version: 2.0.2.4. Product Language: 1033. Manufacturer: Sun Microsystems, Inc.. Removal success or error status: 1603.

 

[SledgeDG]

Oh I see, what you did...you uninstalled JAVA not JavaScript (those are two different things:
Java was used to create certain applications (which lately are normally done in Flash or Shockwave)

It's OK to remove Java as long as you don't run any applications that rely on it (in that case all you get is an error message that Java can't be found)
If you find out later on, that you need Java, I would get JavaRa to remove any leftovers from previous installations and then install the latest version from here

JavaScript is mainly a method to "spruce up" web pages (i.e disable right-click on some pages or implement some sort of control)
You can't really deinstall JavaScript, but you can block/disable that in your browser.
(but if you block it you will not be able to watch any YouTube clips plus some pages will look quite odd).

You HijackThis log looks ok to me..not much change compared to the last one...only this one is not necessary anymore (But it's still OK to leave it alone)

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll (file missing)


-DG

 

[Sonic Order]

Thanks for the reply. The computer is working fine now, so I think I'll leave the Java Updater alone. I believe it was the Yahoo Toolbar and Google Toolbar that was causing Internet Explorer to crash, but since I uninstalled them, IE has been working alright.

 

[SledgeDG]

Those are usually my first suspects...Toolbars are evil
If the java updater gives you grieve, you can either remove it through the JavaRa link I gave you earlier
or you just disable it through the Startup Tab of msconfig.

-DG

 

[Sonic Order]

I enabled McAfee siteadvisor and then noticed that Internet Explorer is still crashing rarely when visiting websites such as yugioh wika. I got this error in Action Center.

Source
Internet Explorer
Summary
Stopped responding and was closed
Date
15/11/2010 19:34
Status
Report sent
Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Problem signature
Problem Event Name: AppHangXProcB1
Application Name: iexplore.exe
Application Version: 8.0.7600.16671
Application Timestamp: 4c86f9be
Hang Signature: 26a5
Hang Type: 32
Waiting on Application Name: iexplore.exe
Waiting on Application Version: 8.0.7600.16671
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 6153
Additional Hang Signature 1: 26a5dcfeeb396a23bf0d2c958a2c08f4
Additional Hang Signature 2: ed59
Additional Hang Signature 3: ed59b4978b14938a98f2ac760d2e68e0
Additional Hang Signature 4: 26a5
Additional Hang Signature 5: 26a5dcfeeb396a23bf0d2c958a2c08f4
Additional Hang Signature 6: ed59
Additional Hang Signature 7: ed59b4978b14938a98f2ac760d2e68e0
Extra information about the problem
Bucket ID: 1387422483

I got this error from Event Viewer.

Log Name: Application
Source: Application Hang
Date: 15/11/2010 19:34:42
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: David-PC
Description:
The program iexplore.exe version 8.0.7600.16671 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1110
Start Time: 01cb84e6eec00a2c
Termination Time: 0
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id: 5df3bba2-f0ef-11df-b332-b8ac6f70602d
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-15T19:34:42.000000000Z" />
<EventRecordID>3838</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>8.0.7600.16671</Data>
<Data>1110</Data>
<Data>01cb84e6eec00a2c</Data>
<Data>0</Data>
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
<Data>5df3bba2-f0ef-11df-b332-b8ac6f70602d</Data>
<Binary>430072006F00730073002D00700072006F00630065007300730000000000</Binary>
</EventData>
</Event>

 

[SledgeDG]

Disable that site advisor and try again

 

[Sonic Order]

I disabled the siteadvisor. Internet Explorer only crashes sometimes on wikas such as Lostpedia when siteadvisor is on. Siteadvisor is probably the problem.

 

[SledgeDG]

In that case I would get rid of Mcafee and use something else reliable like MSE or Avast
but that's up to you

 

[Sonic Order]

I think IE8's SmartScreen filtering may be interfering with McAfee siteadvisor, so that might be what is causing Internet Explorer to crash sometimes when siteadvisor is on.

 

[Sonic Order]

No, looks like I was wrong about IE8's Smartscreen flitering interfering with McAfee siteadvisor. McAfee siteadvisor is the cause of Internet Explorer crashing it seems. McAfee itself causes no problems to the computer, though, so it's just the siteadvisor that isn't working right.

 

[SledgeDG]

then just check Mcafee's options if you can stop that site advisor from starting

 

[Sonic Order]

I think Internet Explorer is working fine now, but I got this log from event viewer today.

Log Name: Application
Source: Windows Error Reporting
Date: 17/11/2010 15:14:43
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: David-PC
Description:
Fault bucket 1373984057, type 5
Event Name: MSHTMLLAYOUTHARDASSERT
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 8.00.7600.16385 (win7_rtm.090713-1255)
P3: mshtml.dll
P4: 8.00.7600.16385 (win7_rtm.090713-1255)
P5: 0x002BB00B
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2c873324a8298f975cba69492545526cee75935_13570760
Analysis symbol:
Rechecking for solution: 0
Report Id: 65a82a61-f25d-11df-bae9-b8ac6f70602d
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-11-17T15:14:43.000000000Z" />
<EventRecordID>3869</EventRecordID>
<Channel>Application</Channel>
<Computer>David-PC</Computer>
<Security />
</System>
<EventData>
<Data>1373984057</Data>
<Data>5</Data>
<Data>MSHTMLLAYOUTHARDASSERT</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>iexplore.exe</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>mshtml.dll</Data>
<Data>8.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data>0x002BB00B</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Users\David\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_iexplore.exe_2c873324a8298f975cba69492545526cee75935_13570760</Data>
<Data>
</Data>
<Data>0</Data>
<Data>65a82a61-f25d-11df-bae9-b8ac6f70602d</Data>
<Data>0</Data>
</EventData>
</Event>

 

[SledgeDG]

That just means, the MSHTML layout engine has generated an error msg (hard assertion failure).
There is no way of knowing what caused that. It could well be a software bug in IE that only pops up when certain conditions are met. Just make sure the error report gets send to MS when asked for.

-DG