media player

chirodoody

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I'm trying to play live TV (Setanta) on Windows 7. The system check gives report as follows:

Required version of Windows Media Player is not installed Your current version of Windows Media Player is 6.3 .
To install the most resent version of player visit Microsoft site .

When i visit the microsoft site i'm getting:

shim.gif

There is no download available for this operating system

Any thoughts?
 

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
Hi there,

Hmm... are you sure you're using Windows 7? I'm pretty sure Windows Media Player 6.3 came out in like 1997. Please check your operating system again, and use this chart to figure out what version of WMP you need: Versions of Windows Media Player

Cheers,

Walker
Windows Outreach Team
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dm3 (netbook) *** 27" iMac (Dual-Boot)
OS
Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
CPU
AMD Athlon Neo X2 1.6GHz *** Intel Core i7 Quad Core 2.8GHz
Memory
4.00 GB *** 4.00 GB
Graphics Card(s)
ATI Radeon HD 3200, 384MB *** ATI Radeon HD 4850, 1GB
Sound Card
ATI High Definition Audio *** ATI High Definition Audio
Monitor(s) Displays
LG Flatron W2053TX
Screen Resolution
1600 x 900 (monitor), 1266 x 768 (laptop) *** 2560 x 1440
Hard Drives
300 GB SATA (internal), 500 GB HP SimpleSave (external) *** 1 TB SATA (internal), 160 GB LaCie (external)
Mouse
Logitech Cordless Optical Mouse for Notebooks
Internet Speed
Broadband
Yep, using Home Premium edition.
I see from the link you provided that i should be running MP12 though.
Don't know what is going on there...
 

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
I have tried to find out which version of player i'm using but cannot.
Right clicking. Help. Properties.
None give me version information.
 

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
I thought Windows 7 Home Premium came with WMP 12 automatically installed. I know mine did.

Liz
 

My Computer

Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium

My Computer

Computer Manufacturer/Model Number
HP Pavilion dm3 (netbook) *** 27" iMac (Dual-Boot)
OS
Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
CPU
AMD Athlon Neo X2 1.6GHz *** Intel Core i7 Quad Core 2.8GHz
Memory
4.00 GB *** 4.00 GB
Graphics Card(s)
ATI Radeon HD 3200, 384MB *** ATI Radeon HD 4850, 1GB
Sound Card
ATI High Definition Audio *** ATI High Definition Audio
Monitor(s) Displays
LG Flatron W2053TX
Screen Resolution
1600 x 900 (monitor), 1266 x 768 (laptop) *** 2560 x 1440
Hard Drives
300 GB SATA (internal), 500 GB HP SimpleSave (external) *** 1 TB SATA (internal), 160 GB LaCie (external)
Mouse
Logitech Cordless Optical Mouse for Notebooks
Internet Speed
Broadband
The computer was new & came with Vista pre-installed.
I then got the Windows 7 Home Premium Upgrade and installed at home.
I'll follow the instructions you have given and see if that works.
 

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
I tried both the downloads:

Windows6.1-KB968211-x64.msu


Windows6.1-KB968211-x86.msu

When attempting installation I get message "This download does not apply to your computer".
 

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
That's really weird... it's like your computer doesn't know what version it is...

Can you please go to 'System Information' in the Start menu search bar, and fill out your System Spec in SevenForums with everything you see?

Cheers,

Walker
Windows Outreach Team
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion dm3 (netbook) *** 27" iMac (Dual-Boot)
OS
Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
CPU
AMD Athlon Neo X2 1.6GHz *** Intel Core i7 Quad Core 2.8GHz
Memory
4.00 GB *** 4.00 GB
Graphics Card(s)
ATI Radeon HD 3200, 384MB *** ATI Radeon HD 4850, 1GB
Sound Card
ATI High Definition Audio *** ATI High Definition Audio
Monitor(s) Displays
LG Flatron W2053TX
Screen Resolution
1600 x 900 (monitor), 1266 x 768 (laptop) *** 2560 x 1440
Hard Drives
300 GB SATA (internal), 500 GB HP SimpleSave (external) *** 1 TB SATA (internal), 160 GB LaCie (external)
Mouse
Logitech Cordless Optical Mouse for Notebooks
Internet Speed
Broadband
I think it's Windows 7, version 6.1. Would that be correct?

Suggestions?
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
6.1. is only half of the story. It should be 6.1.7600. Open an elevated command Prompt and type cmd. That will tell you.
 

My Computer

Computer Manufacturer/Model Number
HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS
Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU
from 1.6GHz Duo to i7
Monitor(s) Displays
2x HP w2207
Hard Drives
5x HDD, 7x SSD, 12x Externals
Keyboard
with trackball - no mices
Mouse
Trackball mice
Internet Speed
DSL 6000
or just go to (Win+R) , and type in "winver" :D
 

My Computer

Computer Manufacturer/Model Number
Dell Studio XPS 8000
OS
Windows 7 Home Premium
Yep, thanks guys. It's 7600 Build all right.
Now if I could only find out how to determine the version of WMPlayer I'm using...

PS I've tried properties. And right click. And help. Cannot navigate to "About" though
 

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
Try Help in the WMP window and then go to "About ....".
 

My Computer

Computer Manufacturer/Model Number
HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS
Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU
from 1.6GHz Duo to i7
Monitor(s) Displays
2x HP w2207
Hard Drives
5x HDD, 7x SSD, 12x Externals
Keyboard
with trackball - no mices
Mouse
Trackball mice
Internet Speed
DSL 6000
I have been trying this. The help button is "?" right? When help opens up I get a winwows help box, but no "About" option.
 

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
2010-03-04_1711.png

2010-03-04_1712.png
 

My Computer

Computer Manufacturer/Model Number
HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS
Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU
from 1.6GHz Duo to i7
Monitor(s) Displays
2x HP w2207
Hard Drives
5x HDD, 7x SSD, 12x Externals
Keyboard
with trackball - no mices
Mouse
Trackball mice
Internet Speed
DSL 6000
thanks whs, but I don't have a menu (File, View etc) in WMP.
i'm as baffled as you, believe me :-)
how do i snapshot my screen and i'll send you?
 

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
2010-03-04_1740.png
 

My Computer

Computer Manufacturer/Model Number
HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS
Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU
from 1.6GHz Duo to i7
Monitor(s) Displays
2x HP w2207
Hard Drives
5x HDD, 7x SSD, 12x Externals
Keyboard
with trackball - no mices
Mouse
Trackball mice
Internet Speed
DSL 6000
OMG thank you, that's where it went :)
So it's WMP 12.0.7600
I don't understand why i'm getting the message (from this Setanta site: Webcast System Test)

The system check gives report as follows:

Required version of Windows Media Player is not installed Your current version of Windows Media Player is 6.3 .
To install the most resent version of player visit Microsoft site .

Perhaps you'd try the test and see if you can get it to work on your system?
Do I need to modify my WMP streaming?
 

My Computer

Computer Manufacturer/Model Number
Compaq Pressario CQ71 Notebook PC
OS
Win 7 {6.1} 32Bit
CPU
Pentium Dual Core.
Motherboard
306B
Memory
4/3/1 MB RAM. 8GB Max
Graphics Card(s)
Intel 4 Series
Screen Resolution
1600x900
Hard Drives
232GB
Internet Speed
T1
No idea why that is not working for you. Works perfectly well on my system.
 

My Computer

Computer Manufacturer/Model Number
HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops
OS
Vista, Windows7, Mint Mate, Zorin, Windows 8
CPU
from 1.6GHz Duo to i7
Monitor(s) Displays
2x HP w2207
Hard Drives
5x HDD, 7x SSD, 12x Externals
Keyboard
with trackball - no mices
Mouse
Trackball mice
Internet Speed
DSL 6000
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