media player

[chirodoody]

I'm trying to play live TV (Setanta) on Windows 7. The system check gives report as follows:

Required version of Windows Media Player is not installed Your current version of Windows Media Player is 6.3 .
To install the most resent version of player visit Microsoft site .

When i visit the microsoft site i'm getting:

There is no download available for this operating system

Any thoughts?

 

[WalkerA WinTeam]

Hi there,

Hmm... are you sure you're using Windows 7? I'm pretty sure Windows Media Player 6.3 came out in like 1997. Please check your operating system again, and use this chart to figure out what version of WMP you need: Versions of Windows Media Player

Cheers,

Walker
Windows Outreach Team

 

[chirodoody]

Yep, using Home Premium edition.
I see from the link you provided that i should be running MP12 though.
Don't know what is going on there...

 

[chirodoody]

I have tried to find out which version of player i'm using but cannot.
Right clicking. Help. Properties.
None give me version information.

 

[Liz]

I thought Windows 7 Home Premium came with WMP 12 automatically installed. I know mine did.

Liz

 

[WalkerA WinTeam]

It does, which is weird.

Chirodoody, did you buy your computer used? Anyway, you can download Windows Media Player 12 here: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx

Let me know if that helps....

Cheers,

Walker
Windows Outreach Team

 

[chirodoody]

The computer was new & came with Vista pre-installed.
I then got the Windows 7 Home Premium Upgrade and installed at home.
I'll follow the instructions you have given and see if that works.

 

[chirodoody]

I tried both the downloads:

Windows6.1-KB968211-x64.msu


Windows6.1-KB968211-x86.msu

When attempting installation I get message "This download does not apply to your computer".

 

[WalkerA WinTeam]

That's really weird... it's like your computer doesn't know what version it is...

Can you please go to 'System Information' in the Start menu search bar, and fill out your System Spec in SevenForums with everything you see?

Cheers,

Walker
Windows Outreach Team

 

[chirodoody]

I think it's Windows 7, version 6.1. Would that be correct?

Suggestions?

 

[whs]

6.1. is only half of the story. It should be 6.1.7600. Open an elevated command Prompt and type cmd. That will tell you.

 

[Pichu]

or just go to (Win+R) , and type in "winver"

 

[chirodoody]

Yep, thanks guys. It's 7600 Build all right.
Now if I could only find out how to determine the version of WMPlayer I'm using...

PS I've tried properties. And right click. And help. Cannot navigate to "About" though

 

[whs]

Try Help in the WMP window and then go to "About ....".

 

[chirodoody]

I have been trying this. The help button is "?" right? When help opens up I get a winwows help box, but no "About" option.

 

[whs]

 

[chirodoody]

thanks whs, but I don't have a menu (File, View etc) in WMP.
i'm as baffled as you, believe me
how do i snapshot my screen and i'll send you?

 

[whs]

 

[chirodoody]

OMG thank you, that's where it went
So it's WMP 12.0.7600
I don't understand why i'm getting the message (from this Setanta site: Webcast System Test)

The system check gives report as follows:

Required version of Windows Media Player is not installed Your current version of Windows Media Player is 6.3 .
To install the most resent version of player visit Microsoft site .

Perhaps you'd try the test and see if you can get it to work on your system?
Do I need to modify my WMP streaming?

 

[whs]

No idea why that is not working for you. Works perfectly well on my system.