Microsoft Office 2010 Re-Install issues

[michaelsp9]

I uninstalled it previously because the icons were missing. So trying to reinstall it I keep getting a rather unspecific error just saying "an error has occurred".

screen shot : http://i55.tinypic.com/vwzypj.png

I really need this to do homework n stuff.

 

[windows7geek]

Hi,

Try these,


1) Create a new administrator account.
2) Log on and launch the installer.

If things don't quite work perfectly now:

3) If you recieve errors accessing your ProgramData folder, use the TakeOwnership registry hack to take control of the entire ProgramData folder, and if needed, create a "Microsoft Office" folder with "Microsoft Office 2010 Tools" inside it under %programdata%\Microsoft\Windows\Start Menu.
4) Your error may return at the end of the installation, but don't worry, it's finished and Office is now installed. Switch user (don't log off!) and go back to your own user. Double-check that everything works. Now, to turn off your computer, press and hold the power button for ~five seconds. This will force the computer to shut down instantly, which will close the installer with the error without giving it the opportunity to roll back its changes.

 

[michaelsp9]

Yes I tried that. I do not receive any spasific error just whats in my pic.

 

[michaelsp9]

Hold on do I do part 3-4 on the other user? And Where is Microsoft Office 2010 Tools, I can't find anything named that?

 

[JMH]

I uninstalled it previously because the icons were missing. So trying to reinstall it I keep getting a rather unspecific error just saying "an error has occurred".

screen shot : http://i55.tinypic.com/vwzypj.png

I really need this to do homework n stuff.

Remnants may remain from your prior uninstall...

Check through this link to see if it helps...


How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?

 

[bbinnard]

I was able to resolve this same problem myself after about 4 hours - 2 on the phone with MS and 2 experimenting on my own. Here's what I learned:

In my case the problem had to do with either junk in my registry - presumably from a previous version of Office (I had 2007 installed before) or by a problem with file/folder permissions. I can;t say exactly what allowed my Office 2010 to install ok because I was changing several things at a time. What I did was

1. Run CCleaner registry cleaner (it found about 50 problems)
2. Run Auslogics Registry cleaner (it found about 1450 problems)
3. Do the following for c:\ProgramData\Microsoft\Office: Take Ownership, Set permissions to allow everything for your log-on User ID
4. Run the Office 2010 Setup.exe as Adminstrator

 

[michaelsp9]

I was able to resolve this same problem myself after about 4 hours - 2 on the phone with MS and 2 experimenting on my own. Here's what I learned:

In my case the problem had to do with either junk in my registry - presumably from a previous version of Office (I had 2007 installed before) or by a problem with file/folder permissions. I can;t say exactly what allowed my Office 2010 to install ok because I was changing several things at a time. What I did was

1. Run CCleaner registry cleaner (it found about 50 problems)
2. Run Auslogics Registry cleaner (it found about 1450 problems)
3. Do the following for c:\ProgramData\Microsoft\Office: Take Ownership, Set permissions to allow everything for your log-on User ID
4. Run the Office 2010 Setup.exe as Adminstrator

This didn't quite work out for me. I ran all the cleaners, but I couldn't find the Microsoft/Office Folder to Take Ownership of.

 

[michaelsp9]

I uninstalled it previously because the icons were missing. So trying to reinstall it I keep getting a rather unspecific error just saying "an error has occurred".

screen shot : http://i55.tinypic.com/vwzypj.png

I really need this to do homework n stuff.

Remnants may remain from your prior uninstall...

Check through this link to see if it helps...


How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?

I tried that and Microsoft Office Professional Plus 2010 is not listen in that menu.

 

[michaelsp9]

Re-Installation Issue

I uninstalled Microsoft Office Proffesonal 2010 because I wanted to get rid of SharePoint. I uninstalled it hoping to reinstall it right after. For a couple of days now (actually I think 2-3 weeks) I was not able to reinstall it.
I kept getting a general error : http://i55.tinypic.com/vwzypj.png
I tried many things, with cmd and a whole bunch of stuff but it didn't make a different.
I uninstalled it originally with RevoUninstaller to remove all leftover files, but it seems like there still is something preventing another install.
And I have a digital disk (.iso) file.

 

[Corazon]

This link from Microsoft might help you, it's worth trying. (Ignore the fact that it addresses uninstalling Office, which you already did - the goal here is to make sure you have a clean slate from which to reinstall it without errors.)

How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?

 

[michaelsp9]

This link from Microsoft might help you, it's worth trying. (Ignore the fact that it addresses uninstalling Office, which you already did - the goal here is to make sure you have a clean slate from which to reinstall it without errors.)

How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?

I tried that. Office wasn't listed and I tried the "Fix It" program which didn't do anything...

 

[gregrocker]

Do you have any Restore Points from before you uninstalled Office?

How are you running the Office ISO file to do the install? Is this the way it was done before?

 

[michaelsp9]

Do you have any Restore Points from before you uninstalled Office?

How are you running the Office ISO file to do the install? Is this the way it was done before?

I think I do, but it's corrupt. So- nope.

 

[kegobeer]

Two things you can try.

1. Go to c:\programdata\ and look for the Microsoft Help directory. If you find it, rename it to something else and try to install Office again.

2. If that doesn't work, create a new administrator account, log in with that one, and try to install Office again.

 

[gregrocker]

Do you have any Restore Points from before you uninstalled Office?

How are you running the Office ISO file to do the install? Is this the way it was done before?

I think I do, but it's corrupt. So- nope.

What's corrupt? SysRestore or the Office ISO? I asked you two questions.

If SysRestore will not run, then you need to make sure it is turned on at Computer>Properties>Advanced Options>System Protection. If so, run SFC -SCANNOW Command

If that fails to repair it, run a Repair Install as a last resort before clean Reinstalling Windows 7 using the Installation DVD, or if OEM run Factory Recovery.

 

[Irene]

Try using the Microsoft 'Fix it' option in the following link:
The 2007 Office suite or the 2010 Office suite Setup program will not restart after an initial installation is interrupted

 

[michaelsp9]

Try using the Microsoft 'Fix it' option in the following link:
The 2007 Office suite or the 2010 Office suite Setup program will not restart after an initial installation is interrupted

Yes, I tried that aswell but again it did not make a difference.

 

[michaelsp9]

Do you have any Restore Points from before you uninstalled Office?

How are you running the Office ISO file to do the install? Is this the way it was done before?

I think I do, but it's corrupt. So- nope.

What's corrupt? SysRestore or the Office ISO? I asked you two questions.

If SysRestore will not run, then you need to make sure it is turned on at Computer>Properties>Advanced Options>System Protection. If so, run SFC -SCANNOW Command

If that fails to repair it, run a Repair Install as a last resort before clean Reinstalling Windows 7 using the Installation DVD, or if OEM run Factory Recovery.

The backups I have are way to old anyways... even when I try and run the backup it always gives me an error so I'm not fussing with that anymore.

 

[michaelsp9]

Two things you can try.

1. Go to c:\programdata\ and look for the Microsoft Help directory. If you find it, rename it to something else and try to install Office again.

2. If that doesn't work, create a new administrator account, log in with that one, and try to install Office again.

I found the folder, renamed it is MS HELP, created a new account ran the installer on that log in and nothing changed.

 

[michaelsp9]

Ok well now I am getting a new error :

"Error 1310. Error writing to file C:\Config.Msi\224ae6a.rbf. Verify that you have access to that directory"
I went to that location and found the .rbf file, I clicked on it to see if it was not broken and it seemed fine, only thing is that I did not have software to read a .rbf file.