Solved Microsoft Office icons are not showing.

[gabby02]

Dunno what happened. One day they were fine and the next they were gone. I've attached a photo so you can see what's happening. My VLC player and Adobe Photoshop icon also disappeared. I've used the rebuild icon cache and it fixed the VLC and Photoshop icon but not the Microsoft office ones. Any ideas?

 

[boohbah]

try this tutorial

Icon Cache - Rebuild - Windows 7 Forums

 

[gabby02]

didn't work :/

 

[koolkat77]

go to control panel / add remove programs and select microsoft office the "change" tab and repair the installation. i had the same problem a few days and the repairing fixed it.

 

[gabby02]

Still not working. When I click the change tab, a Microsoft Office window opens and says that the setup is preparing the necessary files but then the window just disappears without doing anything.

 

[koolkat77]

disappears? that's awkward. are you able to use it at all? have you tried uninstalling and reinstalling it.

 

[gabby02]

Yes, I'm able to use it. The thing is, I have a lot of files and it's just so annoying to see them without an icon. I'l try to reinstall it now. I'll see what happens and report back.

 

[koolkat77]

Please do

 

[gabby02]

Umm.. I don't know why, but I can't seem to uninstall Microsoft Office. It says that the uninstall did not complete successfully.

 

[GianniDPC]

Did you do a virus scan ?: Home - SurfRight

 

[gabby02]

Scanning right now. Be back later for an update.

 

[koolkat77]

Umm.. I don't know why, but I can't seem to uninstall Microsoft Office. It says that the uninstall did not complete successfully.

gabby02, at this point I am guessing that you have used a third party junk/registry cleaner, like TuneUp Utilities ? That thing cleaned up your installer folder, so the office icons are not being shown, and is not being uninstalled. as all the icons and uninstallers are of that program is stored in C:\Windows\Installer. All these are stored there, rightly.

Only one thing can you try, to install office (and adobe reader too, if affected) over the existing installation. It will add the lost system folders in the correct place.

To avoid such mess in future, stop using a third party cleaner program other than ccleaner and please let us know what the outcome is.

 

[Arc]

To avoid such mess in future, stop using a third party cleaner program other than ccleaner and please let us know what the outcome is.

Well said ! Third party registry cleaners often wipe up the installer folder .... it is seen many a times. It is better to not use such a program, as those are often called "snake oil". Ccleaner is highly recommended here ... . go for it. Free and fast, and most important is .... it does not clean a thing that is actually useful ... just to show "performance" .

 

[aem]

Do a Repair job from oem CD. Do not select "R" at the first prompt, there should be a 2nd "R" option (after press F8).

 

[Arc]

Do a Repair job from oem CD. Do not select "R" at the first prompt, there should be a 2nd "R" option (after press F8).

Please dont take it otherwise, mate, but repair repairs the windows system ... ms office is out of that . It's a separate program.

 

[aem]

Do a Repair job from oem CD. Do not select "R" at the first prompt, there should be a 2nd "R" option (after press F8).

Please dont take it otherwise, mate, but repair repairs the windows system ... ms office is out of that . It's a separate program.

My Office icons went corrupted and i tried everything from Restore points, repair Office, etc nothing works so i used the oem CD and that fixes it. I suspect it was two dlls in the system 32 folder.

 

[seavixen32]

In the event you have trouble uninstalling Microsoft Office in the future, this MS article may be of use to you.

How to uninstall or remove Microsoft Office 2010 suites

 

[Arc]

My Office icons went corrupted and i tried everything from Restore points, repair Office, etc nothing works so i used the oem CD and that fixes it. I suspect it was two dlls in the system 32 folder.

aem mate, I hope you are talking about the OEM Microsoft Office CD ? If so, I am sorry that initially I thought you are talking about OEM windows disk. Using the office installer, either the repair or the full install will fix it .

Office icons are stored in the installer folder, as applications (.exe files) .


The common cause for losing those program icons is a third party registry cleaner (except ccleaner) . They cleans the up the folder entirely. That's why it is not possible to place those back in the place other than those steps.

 

[aem]

I did look at the folder where Word.exe, Outlook.exe etc sits before attempting to repair from CD and the icons to the executables aren't broken. Icons only appear to be broken on desktop and in start menu. I had also removed Office from add/remove and reinstall it. Even that didn't work.

 

[gabby02]

gabby02, at this point I am guessing that you have used a third party junk/registry cleaner, like TuneUp Utilities ? That thing cleaned up your installer folder, so the office icons are not being shown, and is not being uninstalled. as all the icons and uninstallers are of that program is stored in C:\Windows\Installer. All these are stored there, rightly.

Only one thing can you try, to install office (and adobe reader too, if affected) over the existing installation. It will add the lost system folders in the correct place.

To avoid such mess in future, stop using a third party cleaner program other than ccleaner and please let us know what the outcome is.

I am very proud to say that I do not use third party cleaners. I hate those things.

In the event you have trouble uninstalling Microsoft Office in the future, this MS article may be of use to you.

How to uninstall or remove Microsoft Office 2010 suites

Trying out one of the methods listed right now. I hope it works.


Will be back again later to report.
Thanks for all your replies!