"Microsoft Office Setup has stopped working" 2007/2010 on Windows 7

[spikes746]

"Microsoft Office Setup has stopped working" 2007/2010 on Windows 7

Hi guys,

I have got a laptop with a fresh instal of W7 Pro x64 on it. When I try to install Office 2007 Enterprise or Office Pro Plus 2010 on it the setup tries to start but then crashes with "Microsoft Office Setup has stopped working". This occurs when it actually tries to install, I can go through entering CD key, choosing install location and what to install no problem.

I have tried installing from a downloaded ISO as well in case the disks were in bad condition but exactly the same issue occured.

Any help much appreciated.

 

[HarriePateman]

Is the install 64x or 84x?

 

[spikes746]

Doesnt specify, I am using X16-92257 and X13-35827

 

[Layback Bear]

Spikes do you understand that their is a price and and a agreement with Microsoft that must be met.

https://www.microsoft.com/Licensing/servicecenter/default.aspx

http://office.microsoft.com/en-au/p...re-microsoft-office-products-FX103427465.aspx

Microsoft has many more sites with information with a little Googling.

 

[spikes746]

On the Microsoft Partner disks I am trying to install from it says "This software is for internal Business Use, Testing and development purposes as stated in your action pack subscription agreement"

I am using it for internal business use... what is the problem?

 

[Layback Bear]

This Tutorial by Brink might give some useful information.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[spikes746]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YF9YJ-6BPT3-X4QM6
Windows Product Key Hash: YYe+hRrYndxumikoLyweQ+k9KY4=
Windows Product ID: 00371-OEM-9306021-24374
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6E22DF17-B8F0-4736-8F9D-0728442B2C77}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6E22DF17-B8F0-4736-8F9D-0728442B2C77}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-X4QM6</PKey><PID>00371-OEM-9306021-24374</PID><PIDType>8</PIDType><SID>S-1-5-21-1536047304-2818581216-961035878</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 6550b</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CDE Ver. F.23</Version><SMBIOSVersion major="2" minor="6"/><Date>20120613000000.000000+000</Date></BIOS><HWID>DADD3707018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-060-224374-02-2057-7600.0000-0712014
Installation ID: 002611264934980260493030739986815756976884241004515946
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: X4QM6
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 20/03/2014 17:07:50

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIABAABAAEAAQACAAAAAgABAAEAln2agU40pqjuaqw/jE2SDqoHfB7eiJqIrlpWq0afXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        1471    
  FACP            HPQOEM        1471    
  HPET            HPQOEM        1471    
  MCFG            HPQOEM        1471    
  ASF!            HPQOEM        1471    
  TCPA            HPQOEM        1471    
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SLIC            HPQOEM        SLIC-MPC
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci
  SSDT            HPQOEM        SataAhci

 

[Layback Bear]

I see many things that could be causing your problem.
I will ask a expert to take a look at the log to verify.
It might take a little time because they live all over the globe. Just hang in there.

 

[Layback Bear]

The member I had look at your log recommended this.
You don't have to start a new thread just post logs here.

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

These hopefully will give information to help guide us to your problem.

 

[spikes746]

CBS file: www.**************/download/y24yi7u5bl83p1g/CBS.zip

replace the ******** with mediafir/e.c/o/m (remove /)

BSOD logs are attached

 

[NoelDP]

Mediafire tells me it's a deleted upload? - and I'd rather you posted it to Dropbox or OneDrive anyhow, if it's too large for the server here (8MB max per upload)

 

[spikes746]

I just browsed to the download link without issue.

 

[Layback Bear]

Your CBS post site doesn't work.

I'm still looking. Haven't give up yet.

The only thing so far that looks a little strange is the computer name has changed 3 times. I really don't know what that means.

Computer: 37L4247E29-32

Computer: TO-BSL003

Computer: TO-BSL003.rskensr.local

** Thanks for looking in Noel!

 

[spikes746]

Free large file exchange service without size limits

 

[NoelDP]

The last two changes are alternatives for the same machine - one when standalone, and one when attached to a domain network (and that exhausts my knowledge of domain networking!)

(You rang, m'lud?)

 

[NoelDP]

Hmm - not seen fileconvoy before... doesn't look too bad (I can just about live with those ads )

There are no significant error in the SFC results or in the background CBS.log file - and nothing in the CheckSUR.

I don't think there's a lot I can do here.

 

[Layback Bear]

spikes746 do you still use Eset on this computer?
What other anti viruses or firewall programs do you use?
I'm just looking for anything that might stand out in your mind because I'm also at a loss of ideas.

 

[spikes746]

Thanks for your help but I found the issue.



Group policy had changed the temp locations in environment variables, so I Changed both TEMP and TMP to C:\temp then run the programs then change it back.

 

[Layback Bear]

Thanks for letting us know how you solved the problem.
Your fix can help many others.