Solved Microsoft Security Essentials doesn't finish full scan

[Nelson35]

Lately when I try to do a full scan with MSE it gets stuck at the same spot and doesn't finish the scan. I ran sfc / scannow and got this: Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

I've attached it wasn't able to repair in a txt file

 

[Layback Bear]

Remove KB3068708 and reboot.
Check Windows Updates again. It will offer you KB3068708 again.
Right tick on it and select hide.

Reboot and run sfc /scannow again.

If you still have a problem with MSE remove it and reinstall it again.

 

[ThrashZone]

Hi,
Use Panda free
FREE and lightweight antivirus - Panda Security

 

[Nelson35]

Remove KB3068708 and reboot.
Check Windows Updates again. It will offer you KB3068708 again.
Right tick on it and select hide.

Reboot and run sfc /scannow again.

If you still have a problem with MSE remove it and reinstall it again.

I removed and reinstalled it. I got it to upgrade, which it wouldn't do before, but it became stuck again when I tried a full scan. Here's a pic.

 

[DavidE]

If it's stuck on that one file in the winsxs folder for hours i would
Go to the VirusTotal site
https://www.virustotal.com/en/

Click on Choose file
"Navigate" to that file in the winsxs folder
Select/Open it
Click Scan it

See what VirusTotal does with the file

 

[Nelson35]

If it's stuck on that one file in the winsxs folder for hours i would
Go to the VirusTotal site
https://www.virustotal.com/en/

Click on Choose file
"Navigate" to that file in the winsxs folder
Select/Open it
Click Scan it

See what VirusTotal does with the file

It said it was from Microsoft:

Copyright
© Microsoft Corporation. All rights reserved.


Product Microsoft® Windows® Operating System
Original name vsstrace.dll
Internal name vsstrace.dll
File version 6.1.7600.16385 (win7_rtm.090713-1255)
Description Microsoft® Volume Shadow Copy Service Tracing Library
Signature verification Signed file, verified signature
Signing date 4:17 AM 7/14/2009

 

[ThrashZone]

Anytime MSE has stalled or seemed frozen all I did was close it and go to windows updates and see if there was anything there waiting to be installed security wise relating to MSE
If nothing there I'd manually search for windows updates

After all said and done I'd do what I already posted = switch to Panda and uninstall MSE

 

[Nelson35]

Anytime MSE has stalled or seemed frozen all I did was close it and go to windows updates and see if there was anything there waiting to be installed security wise relating to MSE
If nothing there I'd manually search for windows updates

After all said and done I'd do what I already posted = switch to Panda and uninstall MSE

Panda eh? There are so many programs out there, I've never heard of that one. I have the pro version of Malwarebytes and the free version of Super anti spyware installed on here. I'll have to check out Panda if I can't get MSE back to working right.

 

[ThrashZone]

Why wait
FREE and lightweight antivirus - Panda Security

FYI you don't need to associate a email account with it just click off of it ..later...

 

[DavidE]

If it's stuck on that one file in the winsxs folder for hours i would
Go to the VirusTotal site
https://www.virustotal.com/en/

Click on Choose file
"Navigate" to that file in the winsxs folder
Select/Open it
Click Scan it

See what VirusTotal does with the file

It said it was from Microsoft:

Copyright
© Microsoft Corporation. All rights reserved.


Product Microsoft® Windows® Operating System
Original name vsstrace.dll
Internal name vsstrace.dll
File version 6.1.7600.16385 (win7_rtm.090713-1255)
Description Microsoft® Volume Shadow Copy Service Tracing Library
Signature verification Signed file, verified signature
Signing date 4:17 AM 7/14/2009

I suggested VirusTotal to see if any of the scanners find malware in that file, or couldn't scan the file.
From your post, it looks like the file is clean and can be scanned.

 

[Nelson35]

I used safe mode and was able to do a full scan and it found one virus. It was something called TrojanClicker:js/chroject.a I haven't tried a full scan in normal mode yet, hopefully it will work now.

 

[UsernameIssues]

You might want to try a scan with WDO.

I use WDO with a USB stick instead of a CD/DVD.

There are some infections that hide from scans once Windows has started.

 

[Layback Bear]

Here is another little goodie from Malwarebytes.

https://www.malwarebytes.org/chameleon/

 

[Jacee]

Please see the description here: TrojanClicker:JS/Chroject.A - Virus Lists and Removal Steps
You don't need to download and install Norton/Symantec to delete it tho' ...

 

[Jacee]

Let's flush the 'dirty DNS cache' by:

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop. Right click on the flush.bat file to run it as Administrator.
Your computer will reboot itself.

Next, Please download AdwCleaner by Xplode and save to your Desktop.

Step 1.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator.
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Copy and paste the contents of that logfile in your next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Step 2.
Using AdwCleaner: Scan & Clean:
This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.

A copy of that logfile will also be saved in the C:\AdwCleaner folder

******Post both .txt logs

 

[Nelson35]

Let's flush the 'dirty DNS cache' by:

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop. Right click on the flush.bat file to run it as Administrator.
Your computer will reboot itself.

Next, Please download AdwCleaner by Xplode and save to your Desktop.

Step 1.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator.
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Copy and paste the contents of that logfile in your next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Step 2.
Using AdwCleaner: Scan & Clean:
This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Copy and paste the contents of that logfile in your next reply.

A copy of that logfile will also be saved in the C:\AdwCleaner folder

******Post both .txt logs

Here's the 1st .txt log. I didn't want to clean it until you've seen it.

 

[Jacee]

Follow the second step to "clean" ... reboot.

Tell me if you can run a full scan with MSE now.

 

[Nelson35]

Follow the second step to "clean" ... reboot.

Tell me if you can run a full scan with MSE now.

No it still wouldn't complete a full scan unless in safe mode. ThrashZone suggested I try a program called Panda; I guess I'll try it for a little while and see how it goes.

 

[Jacee]

Post the results from Panda.

 

[ThrashZone]

Follow the second step to "clean" ... reboot.

Tell me if you can run a full scan with MSE now.

No it still wouldn't complete a full scan unless in safe mode. ThrashZone suggested I try a program called Panda; I guess I'll try it for a little while and see how it goes.

Hi it's about time
You won't regret leaving MSE's problems behind you
Remember you really don't have to enter a email address just click later....