Solved Microsoft Security Essentials Freezes

[ColMac]

When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?

 

[mdd1963]

You can try the MS Defender Offline Boot scanner...

Otherwise, wait for MSSE definition update, or, if need results quickly, try uninstalling MSSE with add/remove programs, then redownload/reinstall it...

 

[malvoglio]

When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?

I had this happen to me once. The file that it was stuck on was very large (hundreds of megabytes) and compressed (like a .zip file but some other packing scheme, maybe .cab).

I went into MSE and added it to the exclusion list. I knew it was safe to ignore because it was a driver file downloaded directly from manufacturer web site. The next scan then went smoothly.

 

[cottonball]

ColMac,

Do you know what file is making it hang?

There have been some problems with the following update: KB3004394

 

[ColMac]

You can try the MS Defender Offline Boot scanner...

Otherwise, wait for MSSE definition update, or, if need results quickly, try uninstalling MSSE with add/remove programs, then redownload/reinstall it...

Thank you. That would be probably worst case, but I'll try that if a quicker fix isn't suggested.

 

[ColMac]

ColMac,

Do you know what file is making it hang?

There have been some problems with the following update: KB3004394

This time (and I can't guarantee it's the same file every time) it's hung up on C:\Windows\System32\catroot2\dberr.txt

My list of installed updates doesn't seem to include KB3004394

Is that helpful?

 

[ColMac]

When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?

I had this happen to me once. The file that it was stuck on was very large (hundreds of megabytes) and compressed (like a .zip file but some other packing scheme, maybe .cab).

I went into MSE and added it to the exclusion list. I knew it was safe to ignore because it was a driver file downloaded directly from manufacturer web site. The next scan then went smoothly.

Interesting suggestion. I'll give that a try.

Thank you.

 

[cottonball]

The exclusion is a good idea.

If no go, see if there is any other update, and install it.

 

[ColMac]

When I attempt to run a Full Scan with MSE, the scan freezes at 133666 Items scanned and the Time elapsed freezes at 00:14:06. Is there a fix?

I had this happen to me once. The file that it was stuck on was very large (hundreds of megabytes) and compressed (like a .zip file but some other packing scheme, maybe .cab).

I went into MSE and added it to the exclusion list. I knew it was safe to ignore because it was a driver file downloaded directly from manufacturer web site. The next scan then went smoothly.

Interesting suggestion. I'll give that a try.

Thank you.

That worked!

I added the file where it hung up: C:\Windows\System32\catroot2\dberr.txt to the Exclusion List, and have successfully run a full scan.

Many thanks!

 

[malvoglio]

Glad it worked.

Cheers!