Solved Microsoft Security Essentials Problem

[brato92]

nothing, right now i'm doing a full scan

EDIT: it takes too long for a full scan, i cancelled it. Anyway, the quick scan didn't detect anything, so i think i'm safe now.

 

[cottonball]

Let’s check the Security status with the following...

Download Security Check:
http://screen317.spywareinfoforum.org/
Save to your Desktop.

Double-click SecurityCheck.exe

Follow the on-screen instructions inside the black box.
When done, a Notepad report opens automatically: checkup.txt

Post checkup.txt in your reply, and, please do not take any corrective actions!!

 

[brato92]

Here are the results. I'm not doing anything unless you tell me to.
View attachment checkup.txt

 

[VistaKing]

Java is out dated . We will wait to see what cottonball says what the next step is

 

[brato92]

btw, yesterday i've deleted all progs-log files from desktop, and after a disk cleanup on my only hard drive (local disk c), i stuck with a folder called FRST, wich i cannot delete.

 

[cottonball]

:info: http://www.sevenforums.com/tutorials/55721-folder-delete-command-prompt.html

Use:
RD /S /Q "C:\FRST"


:info: Please Verify Java Version
Uncheck any toolbar and/or software offered with the Java update.

The Java Quick Starter (JQS.exe) that comes along adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to:
Start > Control Panel > Java > Advanced > Miscellaneous
Uncheck the box for: Java Quick Starter
Click OK and restart your computer.

:info: Next, please remove any old Java version and its remnants...
Download JavaRa:
http://download.thewebatom.net/4eeb2b43dbb4b/JavaRa-1.16-16-12-11.zip
Save to the Desktop and unzip it.

Right click on JavaRa.exe, and select: Run As Administrator
Choose the language of your choice and click: Select
Click: Remove Older Versions
Accept any prompts as they appear.

 

[brato92]

i've successfully installed the latest version of Java using 'Verify Java Version' service, and after that i removed the old one using JavaRa : View attachment JavaRa.log
However, despide the latest java version is version 7 update 21 (tells me when i'm verifying java version with Mozilla), when i hit Control Panel-Java-General-About, it tells me that i have the old version, version 6 update 26. I'm confused.

When i try to verify Java version with Internet Explorer, it tells me that it's unable to verify.


I can't delete FRST folder, inside it is now only one folder called 'Quarantine'

 

[Capprentice]

I will suggest doing this to fix the issue:

Step 1: Enter into Windows safe mode (F8) 
Step 2: Download old and new version of MSE from filehippo.com 
Step 3: Delete old files/folders related to MSE (C:\Program Files\Microsoft Security Client) 
Step 4: Run Ccleaner to clear the registry. 
Step 5: Download Malwarebytes Antimalware, Update and then run a Complete System Scan. 
Step 6. Download Spybot search and Destroy. Update. Run a full Scan. 
Step 7: Download Emsisoft Emergency Kit, Update Database, Run a complete scan. 
Step 8: Download TDSSkiller. Run. Step 
9: Download Kaspersky Virus Cleaner. Run. 
Step 10: Download ComoboFix. Run. Let it fix file system permissions. 
Step 11: Delete control panel Entries for MSE using Ccleaner. 
Step 12: If possible run "Registry Reviver". 
Step 13: Open CMD.exe as Administrator. Execute these commands.  
net stop winmgmt 
cd /d %windir%\system32\wbem ren repository repository.old 
net start winmgmt  

Step 14: Reboot into Windows normal mode. 
Step 15: Try installing MSE v2.x.x installer. If does not work try a later version. 
This should probably gonna work.

 

[cottonball]

brato92,

We need to use FRST again in order to remove C:\FRST\Quarantine\* the directory is not empty

Please do the following...

:info: Open Notepad (Start > All Programs > Accessories > Notepad)
Copy/paste all the contents of the quote box below to Notepad (do not copy the word 'Quote').
Save it on the Desktop as: fixlist.txt

start
Folder: c:\frst\quarantine
cmd: dir /a/s c:\frst\quarantine
cmd: rd /q/s c:\frst\quarantine
Folder: c:\frst\quarantine
End

Run FRST from the Desktop again, press the Fix button once.
Please post Fixlog.txt in your reply.

Need some info from theis report in order to proceed with another Fix to remove the folder...

 

[Jacee]

After following through with cottonball's instructions .... Please post what is needed for cb to ascertain.


you will need to follow these instructions "IF" you use Java:




Update Java:

• Download the latest version of Java Runtime Environment (JRE) 7u21.
  Java SE Downloads
• Scroll over to the right (JRE)
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  [*]Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  [*]Click the Remove or Change/Remove button.
  [*]Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-7u21-windows-i586-p.exe to install the newest version.

 

[cottonball]

On Java...

What happens when you go to Control Panel > Java

Open the Java Control Panel > Update tab, and click: Update Now

Can you get Java 7 update 21?

 

[VistaKing]

See if Java 6 update 26 is listed inside Programs and Features

Click on the rb: button inside

type in Programs and features and press [ENTER]

If its still shows inside you may click on Java 6 Update 26 and click on Uninstall .

 

[brato92]

I cannot download FRST again because website is down....
I went to Programs and features menu in Control Panel, where i had 3 versions of java installed (see below)



I successfully unistalled the x64 version, but when i try to remove the x86 one, it gives me this error (see below)

After i've uninstalled x64 version of java 6 update 26, i've got in Control Panel - Java, the new version (7 update 21), but i don't have an 'Update' tab.
I think this old version was installed on my system since December 2011 when i bought the laptop, because i never updated it.

Next step ?

 

[cottonball]

brato92,

You may be using a 32-bit browser!!

From Java:

Verify whether you are using 32-bit or 64-bit browser:

Internet Explorer
1.Launch Internet Explorer browser.
2.Click on the Help tab at the top.
3.Select About Internet Explorer which will bring up an information window.
If version of IE displays 64-bit Edition, then it is 64-bit IE, otherwise it is a 32-bit browser.

Firefox
To determine whether you are running on a 64-bit version of Firefox, use either of these methods.
•Check the About Firefox panel
•Type in the browser address about:support
If you are running 64-bit Firefox, it may be indicated as 64-bit (e.g., Win64); otherwise it is a 32-bit version of Firefox.

Java for 32-bit browsers:
Users should download 32-bit Java software, if they are using 32-bit browser on their 64-bit Windows.
For downloading and installing 32-bit Java on your system:
1.Go to: java.com: Java + You
2.Click on the Free Java Download button, and start the installation process

Source: Which Java download should I choose for my 64-bit Windows operating system?


Also try downloading FRST once again, so you can get rid of the folder that doesn't remove.

 

[VistaKing]

Lets try removing the Java 6 Update 26 using the Microsoft FixIt

Click on Microsoft FixIt to Download Microsoft FixIt

• Click on the Run Now button
  
• Click on Java 6 Update and Follow the prompts

 

[Jacee]

Disregard

 

[VistaKing]

Yes that is why I changed it to the Microsoft FixIt from this link here Fix problems with programs that can't be installed or uninstalled

 

[brato92]

My browsers (IE & Mozilla) are both 32bit. I've successfully managed to remove old version of Java (version 6 update 26) from Progs and features, using Microsoft FixIt, as VistaKing said. I've also reinstalled Java with latest version (32 bit) and this time i have 'Update' tab. The only problem is that i still cannot download FRST again to delete that folder, their website is still down.
What should i do now?

 

[VistaKing]

Their website works

:ar: http://download.bleepingcomputer.co...ies/f/farbar-recovery-scan-tool/64/FRST64.exe

 

[brato92]

I managed to download FRST again. Here are the results, as requested from cottonball on page nr.5: View attachment Fixlog.txt