Missing .dll - no results on Google

[googs64]

A couple days ago, McAfee quarantined mshtfWrp.dll Now everytime I boot my computer, I get the error

"There was a problem starting
C:\User\EricGigliotti\AppData\Local\temp\mshtfWrp.dll
The specified module cannot be found."

I googled the .dll file but got no returns. I opened McAfee to locate what the .dll was for and all my security settings were turned off. I ran McAfee, Malwarebytes, and Spybot - found nothing. Any ideas out there? What is mshtfWrp.dll? What happened to McAfee?

 

[HMonk]

I don't use McAfee but doesn't it put quarantined files in a chest or something that you have the option of restoring or declaring safe?

Do you remember what app this file was associated with?

Monk

 

[merkat106]

reinstall mcafee?

 

[googs64]

No I dont think McAfee is the problem. I dont know what the .dll was for. I tried googling it and got no results. All I really want to know is what that .dll is for to determine whether it is safe or not. It was in my Temp folder with no apparent program associated with it. And I also forgot to mention up there - I've had Windows 7 since October 2009. It hasn't crashed on me ever. Until McAfee quarantined the .dll, then it has crashed twice.

 

[GBarker]

Missing DLL

I would be more interested in the crashes directly. It's possible that they're related to the missing DLL, but it's not certain.

There's a couple of things about this DLL that seem very odd to me. It's in a temp folder, McAfee didn't like it, and it doesn't show up in a Google search.

Install utilities might use temp folders during an install, but to find a file in one that's needed for a fully installed program would be unusual. Some malware randomizes the naming of their DLL files to make it more difficult to identify them.

I would remove the string from the registry and forget about it. But, then, you still need to figure out what's causing your crashes.

How close together were the two crashes? Did it crash twice in one hour, twice in one day, twice in one month? Do you remember what you were doing when the crashes occurred?

 

[googs64]

"How close together were the two crashes? Did it crash twice in one hour, twice in one day, twice in one month? Do you remember what you were doing when the crashes occurred?"

It crashed in successive days. The first time, I think I was online. The second time I was online and using GIMP because I found a pic I wanted to play with. Both times, something started clicking inside my laptop (when I had Vista, it crashed every other day and it always clicked).

 

[karlsnooks]

Googs,

​

[FONT=&quot]VIRUS and MALWARE REMOVAL / PROTECTION[/FONT]​

1. Download MalwareBytes. Malwarebytes
2. Disconnect from the Internet.
3. Disable your present antivirus software and firewall.
4. Remove your present antivirus software and firewall.
5. Install and run the MalwareBytes Quick Scan (remove any bad guys). 3min 29secs on my laptop.
6. Reconnect to Internet.
7. Update MalwareBytes.
8. Run malwarebytes quick scan again.(remove any bad guys). 3min 38secs on my laptop.
9. Run MalwareBytes full scan. 16min 8secs on my laptop. With large,full disk ~2hours.
A. Disable your present antivirus software and firewall
B. Remove your present antivirus software and firewall
C. Download Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/
D. Run Microsoft Security Essentials. Quick Scan - ~8 min on my laptop.
E. Run Microsoft Security Essentials. Full Scan - ~ 1hr 50 min on my laptop.
Now I advise you to uninstall MalwareBytes and only install again when and if you need it.
Why?, you ask. Leaving MalwareBytes installed slowed my system. AutoRuns showed MalwareBytes processes running even after exiting from MalwareBytes.

 

[zzz2496]

googs64, you can try disabling startup items using "Autoruns" or msconfig, it will show you the culprit that needs the quarantined file... Disable each startup item one by one, do a log off in between.

zzz2496

 

[googs64]

@ Karlsnooks

I already ran Malwarebytes and Spybot. I got nothing. I have made exceptions for Spybot and Malwarebytes in McAfee. I also ran them in Safemode with networking, so I could update and take McAfee (McAfee doesnt run in safemode), if that is why you said to uninstall it. If for another reason, please specify before I uninstall it - its not that I dont trust you, and I know I can go back and reinstall it, but its a hassle. So, why uninstall McAfee?

 

[karlsnooks]

Despite your faithin McAffee. Go thru the hassle of completely removing McAffee and completely remove Spybot. Both of these programs, no matter how marvelous they are can interfere with a system.

Follow the procedure I gave you completely.

You will find that you need nothing else on your system.

MSE is free, is top-ranked, and causes zero problems.

It is very important that you, if you have malware bytes installed at this time, that you also remove malware bytes and make a fresh install thereof. Some malware has found ways to corrunpt the older versions.

So once again, follow the procedure, with no exceptions, which I gave and then let me know how things are.

 

[googs64]

@ Karlsnooks

Ok, will do, but the problem is, my school requires an anti virus software and has a small list of what I can use (Avira, McAfee, and Norton). McAfee came with my laptop for 15 months.

 

[karlsnooks]

googs,
Microsoft Security Essentials Finds New Malware But Avoids False Positives, Still the Best Free Option

 

[karlsnooks]

Googs,


The link I listed includes references to the documenting source.

I've included those links in this post. You will see that Alivira performs well
in the On-demand detection of Malicious Software.

Proactive On-demand Detection Against New Malware
http://www.av-comparatives.org/images/stories/test/ondret/avc_report26.pdf

On-demand Detection of Malicious Software
http://www.av-comparatives.org/images/stories/test/ondret/avc_report25.pdf

 

[googs64]

I get it, but my school uses Bradford Networks for internet use. You cant access the network if you dont have Bradford on your computer. Bradford wont install unless you meet the requirements, which having either McAfee, Norton, or Avira is one of them. I cant get rid of my anti-virus suite.

 

[karlsnooks]

Googs,
Download MalwareBytes,
Download Avira which is one of the av programs approved by your school.
Disconnect from the Internet.
Remove ALL av, malware, firewall software that you have installed.
Install and run Malwarebytes per procedure given.
Install and run Avira instead of Microsoft Security Essentials.