Motherboard delivered with bent pins

[BigTabs]

As title says i have emailed the company Scan Computers.... I have never had a motherboard delivered with bent pins as well as the whole bent pins policy i'm worried i will be blamed...

 

[Dude]

Good luck mate, keep us informed

 

[BigTabs]

Cant believe this at all

 

[Digerati]

Did you take pictures? Which pins were bent? Was the motherboard box damaged when you got it?

 

[BigTabs]

Pictures where take straight away no damage to box.

 

[BigTabs]

I feel the company are blaming me tbh. I contacted them within 21 mins of getting the mobo to tell them of the prob

 

[strollin]

Wow, that's a tuff spot to be in. Be firm and sincere when you deal with them, I'm sure there are plenty of people that try to scam them so they will naturally be skeptical of your claim. Wish you the best of luck.

 

[BigTabs]

All I can say is how it is. I open the packaging and checked the socket and there was bent pins.... I reported the damage within 48hrs 1hr in fact ... No cpu was installed... I have also taken a vid of the whole board including pins serial everything...

 

[Digerati]

Not all sockets use the old style pins. You might want to search for images of your socket just to be sure.

No damage to the box sure suggests it was not the shipping company.

 

[BigTabs]

The company said if there is no signs of cpu installed they will replace it......

 

[Digerati]

Well, I sure don't know how they would know that. If no thermal interface materials (TIM) have spewed onto the socket and no screws have scratched the mounting holes, I don't see how they say it was touched. I am glad they seem to be working with you - but clearly, with the box undamaged, it would appear you are not the first buying of this board, and it was returned to stock, then re-sold to you as new - assuming it did not say "open box" or refurbished when you bought it.

If you get your money back, I might do business with someone else.

 

[BigTabs]

I will post a vid on youtube

 

[BigTabs]

Video will take time as I only have 1mb upload

 

[Digerati]

Well, sadly, it probably is not proof unless you started recording as you opened the shipping box then opening the motherboard box, removing the anti-static bag and revealing the bent pins - with no breaks in the video that skip over where you dropped the motherboard on the floor and your dog grabbed it and ran off while chomping on it.

But it may show us exactly what you are talking about.

 

[BigTabs]

The vid and pics were done on the day of delivery

 

[Digerati]

I know. I believe you. I have no doubts that is how the board was delivered to you. I am just saying if the company refuses to believe you, or just decides not to, your after the fact video is not proof you didn't do it. And therefore, it may difficult, at best, to get any legal recourse.

If the company does give you grief, about the only thing you may be able to do is tell your story on forums like this, so others refuse to do business with that company.

If they are smart, and want your future business, they will replace the board, no questions asked. And then you can tell your story about how the company treated you right. That's one reason why I like Gigabyte motherboards. They replaced one for me several years ago that had leaky capacitors even though the board was 4 years old - 1 year out of warranty. After sales support is critical, IMO, in the reputation of a company.

 

[BigTabs]

Mobo Damaged on delivery: YouTube

 

[Digerati]

I cannot see it. It says it is private.

 

[BigTabs]

Video should work now

 

[Digerati]

Looks good to me from here.

http://www.cpu-world.com/Sockets/L_LGA1155-top.jpg

LGA 1150 - Wikipedia, the free encyclopedia