Motorola Razr Charging Driver

[Anianna]

Anybody know how to manually install a device driver on Windows 7? I like to charge my Razr phone via usb cable, but Windows 7 claims it can't find the driver and doesn't give me the opportunity to locate the driver myself like past versions of the os used to. I have the driver downloaded onto my computer already.

FYI, this is what I have done:

• Downloaded the driver from the Motorola site (it's a zip file)
• Plugged the phone in to the computer
• "Found new hardware" bubble popped up, almost immediately followed by the "device failed to install" bubble (install wizard did not come up)
• I opened the device file, right clicked the device, and clicked ' troubleshoot'. It searched for the driver but could not find it and prompted me to allow Windows update to automatically find the drivers.
• I then left clicked the device in the device file, clicked the 'hardware' tab, clicked 'properties' and clicked the 'drivers' tab. All selections were grayed out except 'driver details' which says I don't need a driver.

I also tried unzipping the files and tried to let Windows find the drivers again, but to no avail.

I also tried the "add hardware" wizard, but it would not detect my phone and will only allow manual select of wireless or network devices.

I went through the Windows help files, but found nothing regarding manual device installation other than what I already tried. What am I missing? Where is the install wizard and the manual install option?

 

[WalkerA WinTeam]

Hi Anianna,

You need to actually run the installer package inside the .zip folder to install the drivers. Go to the unzipped folder and double-click the .msi file. Let me know if you have any questions!

Cheers,

Walker
Windows Outreach Team

 

[fishnbanjo]

Here are the USB and Charging Drivers for the RAZR USB and PC Charging Drivers - Motorola USA

 

[Anianna]

Hi Anianna,

You need to actually run the installer package inside the .zip folder to install the drivers. Go to the unzipped folder and double-click the .msi file. Let me know if you have any questions!

Cheers,

Walker
Windows Outreach Team

Thank you very much. I ended up downloading the Motoconnect software from Motorola that automatically updates the Motorola drivers on my computer. I'm not particularly fond of the software, so when I read your post, I removed the Motoconnect software so I could give your fix a try. It looks like the driver in not entirely dependent on the software and stayed when I removed the program, though, so my phone is actually able to charge at this point. I will note your response for later use in case I ever have this problem again.

Here are the USB and Charging Drivers for the RAZR USB and PC Charging Drivers - Motorola USA

Thank you, that is where I got the driver from.

 

[WalkerA WinTeam]

Sure, glad I could help. Let me know if you need anything else in the future.

Cheers,

Walker
Windows Outreach Team