Solved MS Outlook 2007 crashes upon opening

[basils57]

I've just had this problem occur my new computer which is running Win7-64:
I have had no major problems with Outlook since I installed it a week ago (apart from a problem importing contacts which I have overcome).

Now suddenly,when I open MS Outlook it starts up with a different screen view to that which I had previously, and after about 5-10 seconds crashes with the message 'MS Office has stopped working.....Windows will close and notify you when a solution is available'.

I have tried system restore to no avail, and when I start it in Safe Mode it seems to operate OK.

Any ideas please?

 

[Bigwil806]

basils57, I suggest you reinstall Outlook using the repair feature. Usually if things work fine in Safe mode then a driver has become corrupt. Outlook doesn't use drivers only hardware does. Check Device Manager to make sure your hardware is working correctly. Outlook screen view can be changed to be viewed how you like it so that's an easy fix. Let us know how things go.

Regards,

 

[basils57]

Hi there and thanks for the reply; I used the repair feature but no joy. I've checked device manager - no problems showing, and I've just re-installed the Office and still the same!

Any othe rsuggestions please?

 

[koolkat77]

since when are you having this issue?

 

[seavixen32]

How did you acquire your copy of Outlook 2007?

Is it part of the Microsoft Office suite or a standalone product.

If so, where did you buy it from?

 

[basils57]

The problem started 2 days ago, and it's a retail Office Professional 2007. I'll have to get back on where from.

 

[seavixen32]

When you installed Office, did you right-click the .exe file first and choose Run As Administrator?

Also, did you choose the Custom install option so that everything is installed?

 

[JMH]

Hello basils57,

> Have you tried uninstalling / reinstalling Outlook?

> Please peruse the links below to see if they are of any help to you.

Outlook doesn’t start | HowTo-Outlook

Troubleshooting Microsoft Outlook Start Up Issues

Help Please - Outlook 2007 only starts in safe mode

Outlook 2007: Troubleshooting Outlook Crashes

 

[basils57]

Hi Everybody

Good news, it would appear that I've fixed the problem.
Working through 'Outlook doesn't start | howTo-Outlook' suggested by JMH I determined that it was an add-in that was affecting it, namely the Kaspersky Outlook Anti Spam Addin - mcouas.dll.


I've now disabled it and all seems fine. Being ignorant, what effect will this have on Kaspersky?


Once again folks, thank you for your assistance - it's been a great help, and tutorial!

 

[JMH]

Thanks for reporting back.
As I understand it the AV add ons in Mail Clients are not really necessary.
Keep it all under observation.

 

[August Sutter]

Appcrask in Outlook 2007

I posted the Thread Appcrask in Outlook 2007 accidentally twice!
Please Mr. Administrator delete Appcrask in Outlook 2007 and tell me, how I can do this myself in Edit???
Thanks a lot
August Sutter

 

[August Sutter]

Appcrash in Outlook 2007

Thank you I found out, that the reason of suddenly appearing appcrashes in Outlook 2007 was the antivirus programm.
I had 2 nasoa.dll's in this programm, one obviously for 32, the other for 64 bit (Windows 7)
Changing the name of the 32 bit one (I have Windows 7/64 bit) solved the problem!
Thanks again
August Sutter