Multiple BSOD ntkrnlmp.exe - requesting assistance

[Silverblaze]

I keep getting crashes on windows. Please check error below and the dumps in the attachement. I would be so grateful for assistance before my computer blows up in my face. Thank you.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800034DCF9A
BCP3: FFFFF880209BCE10
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\052214-9796-01.dmp
C:\Users\ALIENWARE\AppData\Local\Temp\WER-15381-0.sysdata.xml

Also have a look at this pastebin for some information: http://pastebin.com/YEAWgFuu

 

[Silverblaze]

Ok, updated with requested Full Diagnostic.

 

[Silverblaze]

Could anyone please have a look. I feel like this thread will go bottom end and slip through the cracks anytime now.

 

[Silverblaze]

Seriously. am I even allowed to bump it this often? Can anyone have a look?

 

[Thedoctor44]

It helps when you don't keep bumping it too often otherwise it looks like someone is assisting you already.

You are having issues with your Nvidia drivers, probably because your Intel onboard graphics are still enabled.

Go to the Nvidia control panel, click on manage 3D settings then choose the appropriate graphics processor from the drop down list.

Because I have little experience with laptops I am unsure whether or not you will need to do anything else.

I can suggest rolling back your Nvidia display driver as these latest versions have caused a few issues.
This tutorial is very good so I recommend you follow it.

http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html?filter

What do you have regarding USB devices?
Update you USB 3.0 Extensible Host Controller driver.

https://downloadcenter.intel.com/Default.aspx

fffff880`05eef000 fffff880`05fb2000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        [COLOR="Red"]Tue Mar 26 16:05:28 2013[/COLOR] (5151C748)
    CheckSum:         000CDDA1
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Free your startup, remove all unnecessary programs from launching when you first login.

http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

I noticed these bugchecks are more than 3 months older than your latest ones, was this issue resolved?
to me it appears so..

BugCheck [COLOR="Red"]124[/COLOR], {0, [COLOR="Blue"]fffffa80161058f8[/COLOR], 0, 0}

Probably caused by : hardware

I have noticed your dump files from the 3rd latest one and before are 3 months older and you have a few hardware bugchecks, I take it this was resolved, what hardware was replaced?

 

[Silverblaze]

Okay, first off, thanks for the help. Regarding the Nvidia and Intel idea, I have no particular clue how to switch off the usage of the dual graphics system. What you said though, I have already done it and as my Global settings the Nvidia is currently selected.

Second off, I am applying as we speak the USB update for 3.0 as we speak. The thing is, the crashes I got were really interesting. Some of them did not even go to blue screen but froze in a black screen. Also, my USB devices include a lone micro usb for a G-Series mouse, and from time to time a USB stick or a cable to connect the Logitech Mouse for charging.

And lastly, no hardware changes. I do not know if you saw my configuration, but I did not change anything inside my laptop. Even though I can, I see no point, as I bought it in order not to touch it for at least 4 years.

If anything else comes to mind please tell me. As of now I update what you have requested, but I highly doubt that is the reason.

 

[Thedoctor44]

You might have to change settings in the BIOS, although desktops automatically switch off the onboard graphics as far as I know laptops do not.
I've never owned a laptop so this part will be difficult as I can't really say much about changing the onboard graphics.
I believe it's under the advanced settings.

Keep me posted and upload any new dump files if you have any

 

[Silverblaze]

Will do, so far the crashes have stopped and I hope it stays that way. I'll keep the thread open and saved for one or two more weeks and then close it, considering it solved.

 

[Silverblaze]

Yes. I had another crash, where my screen freezes when I was talking on skype. Same as other many other crashes, without any BSOD, just a frozen screen, a screech annoying as hell, as if it was calling every demon on a mile radius to a final summoning.... and then it restarted. And it did not give me a dump. Not even a physical one. Don't know why. So how do I check something like that?

 

[Thedoctor44]

Upload the new dump file(s).

You mention a high pitch screeching noise...
I think it's time to run hardware tests.

Stress test your CPU with Prime95

I recommend running Prime95 for around 2 hours

   Warning

As with most stress tests your component's temperature will rapidly increase.
It is advised that you download a temperature monitoring program like HWmonitor
Keep an eye on your temperatures and stop the tests if it starts to overheat

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

Memtest86 will test your RAM

   Information

Run Memtest86 for at least 8 passes so we get enough information to confirm that your RAM isn't failing

Run a Disk Check to scan for errors

   Note

Afterwards go into an Elevated Command Prompt (Run as administrator) and type in sfc /scannow
If it finds errors reboot and run the scan two more times

Run SeaTools to see if your HDD or SSD is failing

Post back the results.

 

[Silverblaze]

Right, I'll test and upload tomorrow with the results, seeing as some of these require more than the general time needed. Thanks again for all the time you spend doing this mate.

As I mentioned, when it freezes, it creates no new dump file. It just stops. No mouse movement, no nothing. It's just... froze, then restart. The screech is like leftover static from the Skype conversation I imagine as it crashes.

But the tests might shed some light if hardware or some driver, cursed be it's coding, is at fault.

 

[Silverblaze]

Another crash. What does it come from is IRQL_NOT_LESS_OR_EQUAL. Ran all the tests but I used the bios hardware to do that. Everything checks out fine over there, no issues, if those are important i'll post them.

 

[Thedoctor44]

It looks like faulty RAM.
How long did you run memtest86 for?

BugCheck A, {0, d, 1, fffff8000349d538}

Probably caused by : [COLOR="Red"]hardware[/COLOR] ( nt!KiPageFault+260 )

[COLOR="red"]X64_IP_MISALIGNED[/COLOR]

Instruction Pointer misalignment can be caused by faulty RAM.

Run memtest86 from the instructions posted previously.
You MUST run it for at least 8 passes.