My computer Crash Blue screen help mee :(

[ezesmil3y]

my computer shutdown during a game and i got this blue screen.
can you please help me, i upload the DUMP file.

thank you very much !

 

[koolkat77]

Welcome to the Forum.

[B]Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Usra\Downloads\SF_06-12-2013\SF_06-12-2013\120613-27970-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`02c19000 PsLoadedModuleList = 0xfffff800`02e5c6d0
Debug session time: Fri Dec  6 22:53:30.212 2013 (UTC + 6:00)
System Uptime: 0 days 15:27:46.586
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {21, 0, fffff88002f65180, 2}
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------[/B]

Norton is a known cause of BSOD's. Please remove it and use Microsoft Security Essentials. It is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - Free
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Let us know the results.

 

[ezesmil3y]

I have uninstalled norton antivirus and installed Microsoft Security Essentials - Free Antivirus for Windows
And Malwarebytes anti-malware.

This is the current Log I still have BSOD, I will try the other stuff, Please let me know if there's anything in the log you see wrong now.

It seem to crash when I run Malwarebytes 2 times in a row.

Thank you very much for helping me

 

[koolkat77]

Well there seems to be no recent dump for me to check.

Are you able to boot into safe mode? Start your computer in safe mode - Microsoft Windows Help

 

[ezesmil3y]

Here is the dump file for today safe mode on.