My computer isn't picking up the graphics card

[Xoatl]

I tried installing all the msi catalyst driver software that i can find and my graphics card isn't showing up on the device manager or when i use "Can you run it" website. Says i have no graphic cards. Is there a fix for this?

 

[Product FRED]

Which card do you have? And get the drivers directly from ATi.

 

[thefabe]

Welcome to Seven Forums. You can type dxdiag in the seach box and it should give you under display the exact video card you are using. You can also download a free program called HWINFO32 from here |MG| HWiNFO32 3.43 Download It should show your Graphics card, Motherboard, Memory. Cpu, Chipset.bios version and all hard and optical drives. This information will definately help others to help you with your issue. This way we can help you install the latest chipset drivers and find the best driver for your graphics card directly from ATI. Thanks. Fabe

 

[Xoatl]

Sorry, yeah all of the specs part isn't finished, I really need to get this problem solved and my card running so i can actually do something. So ill get right on doing that thanks for the advice. Oh and fred its msi r4350 md512H ati radeon. And yeah i did that too. I did all the parts, and i went custom install and even installed the C++ things and everything. Then when it was finished it said some errors happend and it let me see a HTML report and it says everything was a success, its weird. I hope it isnt too much to ask for, but once i get you all the information you need can you link the proper download, because either im not doing a step before/after the install which im unaware of or i clearly cant find the proper download.

 

[polarbear]

You may want to try DriverMax... GL

 

[Xoatl]

Okay thank you thefabe. I was worried the sound card and graphics card was broken or something but thanks to that software you gave me it turns out my computer does no its there, its just not using it?

Btw dxdiag shows that i have no sound card or video card

 

[bobkn]

I take it that your Dell is a Precision 380 desktop. The G9332 is its motherboard.

Have you installed the Intel chipset drivers?

INF Update Utility - Primarily for Intel® 5, 4, 3, 900 Series Chipsets

I doubt that will fix your problem, but it shouldn't do you any harm.

 

[Xoatl]

You may want to try DriverMax... GL

Yeah that gives me downloads for some drivers that the device manager has issues with and hopefully it'll help. But even that doesnt list my video card or sound card.

I take it that your Dell is a Precision 380 desktop. The G9332 is its motherboard.

Have you installed the Intel chipset drivers?

INF Update Utility - Primarily for Intel® 5, 4, 3, 900 Series Chipsets

I doubt that will fix your problem, but it shouldn't do you any harm.

yeah its a Dell Precision 380, and im gonna go ahead and try that

 

[neo101]

Those Intel chipset drivers will allow your system to see, interact & enable your graphics and sound drivers to work/load properly - hopefully!

 

[Xoatl]

You mean the download that bobkn linked? Yeah i'm gonna try it when I get home.

 

[Xoatl]

Looks like the installation is frozen on one part, do you know how long it should be?

 

[Xoatl]

Okay now this is insanity. I don't know what windows 7 has against my graphic card (see my system specs) but it REFUSES to use it or recognize its there, the dxdiag says i have no graphic card or sound card. On top of that there are intel errors. I am so angry i spent money on a new video card and my computer cant/doesnt want to/wont use it. There is something up with windows 7 and graphic cards.

Now, I tried to install the new versions of intel that bobkn linked here. It froze during the process and i had to restart my computer. This is terrible.

So I decided to go ahead and put in my old video card. You know the one that Dell Precision 380 comes with. Quadro FX 1400 if im not mistaken. And guess what? The minute I put that in, the computer picked up on that graphics card, uses it, dxdiag knows its there. Theres more, it fixed my audio problem and intel problems in device manager, it ALSO picked up on my PCI network adapter I had in there which it turns out with my new graphics card isnt getting picked up either. So i spent money on a linksys for no reason. I am so annoyed with Windows 7. Why did they release it if it makes computers not use, not even not properly use, but literally NOT USE a newer video card. I installed the new intel versions at this point with no freezing (still didnt fix it when i went back to the new graphic card)

When i had windows xp it used the new graphic card perfectly (I tried it out on xp before installing 7). During the installation i had 11.8 hours of waiting and it hanged during completing installation and froze. Then I put in my old one and it installed itself in 30 mins. Again, something having to due with graphics card/newer graphic cards and windows 7.

So some people might ask if my new one is broken or something. Well its not, some one linked me a software that is like dxdiag i guess. HWiNFO32. I cant recall the name but thanks alot. This program picks up on the new video card, sound card and the pci network adapter, all of which is not being used or listed in device manager or dxdiag.

In conclusion, I'm going to have to use my old video card until either:
A)Microsoft fixs the problem with an update. New graphic cards work for all
B)I buy ANOTHER graphic card. Making sure to make the salesperson give his word that it is compatible with windows 7
C)Someone finds a solution.

 

[DocBrown]

Did you see the Vista/Win7 drivers on the MSI website ?

MSI Global ? Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

 

[Xoatl]

Yeah I did that. No luck. Is it possible its a hardware problem? Did the change from xp to 7 make some hardware not work on my computer?

 

[Product FRED]

Software cannot physically damage hardware, at least not
directly. Have you touched the card lately? Any static?

 

[Xoatl]

Software cannot physically damage hardware, at least not
directly. Have you touched the card lately? Any static?

I touched it, I had to take it out and put it in. But the software you gave me shows that its there under the GPU section. But dxdiag and device manager isnt showing it and the computer isnt using it.

 

[DocBrown]

Can you attach a snip of the HWinfo32 of your computer ?

 

[Product FRED]

You may have damaged it if there was any static when you touched it. Anyways, take DocBrown's advice.

 

[Xoatl]

Alright there you go.

 

[DocBrown]

I wondering if Dell has a Bios update ? Yours is dated 10/28/2005.

Aslo have you run Windows Update to get any latest updates ?