Solved My Documents won't open when I hit any "Browse" option.

[MrStelth]

Hello everyone.

Like the title says, my files will not open up when I try to browse my files, like when I try to change my skype profile picture, when I try to attach a document in an email, or when I try to "Save As" a new files in Microsoft word.

I'm running Windows 7 Home Premium 64bit, it's an Alienware M11x laptop with an Intel Core i7 CPU, and I have strange feeling that this problem is due to a conflict between windows aero and the alienware skin theme that came already installed from the factory, but I honestly have no clue as to what's going on. Any help would be appreciated!

Thanks,
MrStelth

 

[karlsnooks]

Stelth,

could you make a snippet of where you show trying to save/open a file?

[FONT=&quot]Make a snapshot (Snip)[/FONT][FONT=&quot]
[/FONT][FONT=&quot]WIN |[/FONT][FONT=&quot] type SNIP | ENTER | New
Drag the cursor around the area you want to snip.
File | Save as | select save location and name | Save
[/FONT]
WIN=key with the Microsoft logo on top.


Post a File or Screenshot in Seven Forums

 

[MrStelth]

Thanks for responding, okay so here's what I have so far. I start out with a word document



Then I go into the file option to hit save as



After I hit save as, it brings me back here instead of letting me name the file, and no file has been saved

 

[event3horizon]

Just something abstract, but do you have a mouse with tons of features? I had stupid option on that double clicks on one click or triple clicks and it messed things up.

Do you have problems with opening icons?

 

[MrStelth]

event3horizon,

I actually just use the trackpad most of the time, unless I'm playing some specific games, during which I use a two button mouse with a wheel. Nothing too fancy.

And no I don't have any trouble opening icons. But just something I noticed while uploading these images, I can save files in notepad, worpad, and this snip program just fine, and I was able to open my documents to upload these images, but the problem still persists with skype, word and my email.

Thanks again!

 

[event3horizon]

skype is what confuses me but with word, you can run a repair, scroll down to see instruction - very simple: How to Repair Your Microsoft Office Installation

 

[karlsnooks]

what email program do you use?

In word, did you click on the 2nd item on the left, Save As.
Be sure you don't click on save which but rather Save As

 

[MrStelth]

event3horizon,

I repaired my Word program, but the problem is still persisting.

karlsnooks,

I've tried it on my gmail, aol, and yahoo email accounts, but I have not been able to attach files on any of them. And yes, I'm sure I hit the save as button, and I've also tried ctrl+s, as well as closing out of word and hitting save when it tells me that I will lose the data if I don't save the document.

Thanks again.

 

[karlsnooks]

Have you considered: Uninstall Office completely. Install Office completely. Update Office completely.

I realize that is a time consuming sequence.

 

[MrStelth]

Well I had the same problem with Open Office, which I wiped and re-installed on my computer more than a few times in an attempt to get it to save. Then I got Word 2010 because it was I thought it would solve the problem, but Word had the same problems. I'm more than convinced that it has not as much to do with the actual Word program than it has to do with there being a problem with the "My Documents" window popping up, if that makes any sense.

 

[karlsnooks]

If that is the case,
then:
WINDOWS DEFENDER OFFLINE is NOT Windows Defender!

Now why do I say that?

Because Microsoft has named a marvelous product such that confusion is caused.

I would like for you to click on the WDO (Window Defender Offline) link in my signature.
Follow the instructions there to download and install to USB. Run WDO
When you run WDO, a quick scan will be run automatically. When the quick scan finishes, run a full scan over all drives

We also have a tutorial on WDO: http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

After running WDO and rebooting, please upload the .LOG files in:
\Windows\Microsoft Antimalware\Support

 

[MrStelth]

Okay, so I ran the quick scan and the whole system scan. Is this the file you wanted? Or the whole set under the \Support folder?

View attachment MPLog-05112012-165944.log

 

[karlsnooks]

all of the logs in the folder given in my post.
thanks,
karl

 

[MrStelth]

Alright, here are all the .LOG files in the support folder. And i just want to say again, thanks for spending the time to help me out. I really appreciate it.

View attachment MpCacheStats.log

View attachment MPDetection-05112012-165944.log

View attachment MPLog-05112012-165944.log

View attachment msssWrapper.log

 

[karlsnooks]

excellent.

Now would you once again run just the quick scan?

This time you should come up with a clean slate.

On that previous run, WDO removed some malware.

After the new quick scan finishes, then make sure by checking history that all have been removed and then shutdown, reboot and post the new log files.

thanks,

 

[MrStelth]

Okay, so I reran the quick scan, checked the history to make sure it was clear, and rebooted. And here are the new .LOG files

View attachment MpCacheStats.log

View attachment MPDetection-05112012-165944.log

View attachment MPLog-05112012-165944.log

View attachment msssWrapper.log

 

[karlsnooks]

Is the problem gone? Yes / No

Please carry out:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
=====================================

What anti-virus/firewall/anti-anything software are you using?

=========================================

thanks,
karl

 

[MrStelth]

Sorry for the late reply.
The problem has not been solved, but here are the CCleaner files. And I've been using the free version of AVG for my anti-virus program.

View attachment Scheduled Tasks.txt

View attachment startup.txt

View attachment install.txt

Thanks,
MrStelth

 

[karlsnooks]

uninstall AVG.
Install and use MSE, Microsoft Security Essential Link in my signature.
Am off to watch basketball.
Be back later.
karl

 

[lehnerus2000]

sfc /scannow

You may need to open the "Command Prompt" and execute:

sfc /scannow
​

Tutorial:
SFC /SCANNOW Command - System File Checker