My Transcend StoreJet 25M3 2.5-inch 1TB Portable HDD not working

[Rupamk]

Hi ,

My Transcend StoreJet 25M3 2.5-inch 1TB Portable External Hard Drive, not working last day. Normally Blue led glow... But now it not glowing. Its not detecting. I checked with Disk management, Device manager . It not showing My HDD. what problem will be there? Cable or HDD ? I have not check the cable. Its USB 3.0 cable . So my friends don't have it. What i do? If HDD problem means how i recover my files? . It not working now. I have warranty. If i give to Transcend Service center. They will recover my files to me... Pls help me anyone.....

 

[GokAy]

Try:
- another USB 3 port
- a USB 2 port
- on another PC (doesn't matter if it is USB 2 or 3)
- with another USB cable

 

[Rupamk]

Tried on another pc but itz not even dectecting!!! i just brought it three day before and i have a hugh amount of data stored in it!! itz not even recognising in windows 7 or XP!!
should i try Y cable??

 

[GokAy]

Try another cable then. If that y-cable doesn't work, try to get a cable similar to what you have at the moment.

 

[Rupamk]

i have used the cable similar to which i have!!bt it din'nt work!!