My windows suddenly stops...

[subata]

Hello guys.Here's my strange problem.So i was with Windows Vista and i was browsing the internet when suddenly the computer stops working.I mean my mouse stops working, my keyboard and the OS too.The lights of the keyboard (caps lock, num lock) turned off.The laser of my mouse too.The windows stops completely too.It stays there like a picture.I mean even the emoticons werent moving (hope you understand me ).So i decided this was some virus and i put a fresh copy of windows seven.Everything was good, but then after 20 minutes (i was installing some players and antivirus program) it happened again I cant explain this.Hope you guys help me.I bet its some kind of hardware problem.Thanks in advance, guys

 

[Jonathan_King]

Welcome!

This is certainly a hardware problem. What brand hard drive do you have? I would recommend going to the manufacturer's site and looking for their advanced disk diagnostic tools.

Also, you should probably test your RAM. Download a copy of Memtest86 and burn it to a CD using the Windows ISO-burning tool. Then boot up the CD and run at least 5 passes.

Hope we can get this figured out!

~JK

 

[Capt.Jack Sparrow]

On addition to that post us the MSINFO32 file

MSINFO32
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO\" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

Good Luck,
Captain

 

[subata]

Thanks for your fast response, guys.The hard drive and the ram seems to be ok I made some tests now.Here is the file, that you asked me for.

 

[Jonathan_King]

Let's try to test your other hardware. Try removing all unnecessary hardware from your computer, like hard drives, video cards, USB devices, etc.

 

[subata]

Let's try to test your other hardware. Try removing all unnecessary hardware from your computer, like hard drives, video cards, USB devices, etc.

How to remove it, buddy :sarc: You mean to plug them off.How would my computer work, if i plug off the hard drive

 

[Jonathan_King]

I take it you only have 1 hard drive. If you had another one you were using, that's when my suggestion would be applicable.

Still go ahead and unplug all the other unnecessary hardware.

 

[Capt.Jack Sparrow]

Thanks for your fast response, guys.The hard drive and the ram seems to be ok I made some tests now.Here is the file, that you asked me for.

Hmm.. What language is your OS I can't read that file ?

 

[subata]

Oops i knew, that was going to happen Its in bulgarian, sorry

 

[Capt.Jack Sparrow]

Oops i knew, that was going to happen Its in bulgarian, sorry

No worries export to TXT then post it let me see whether any translators work

 

[subata]

Oops i knew, that was going to happen Its in bulgarian, sorry

No worries export to TXT then post it let me see whether any translators work

Here you go buddy.I doubt that you will understand something, but... I forgot to tell you.When i was installing Windows 7 i was having a strange problem too.The installation was stopping at the end - COMPLETING INSTALLATION.It was freezing the same way, but i saw a sollution on the internet - removing all of my usb devices when installing the OS.And it worked :sarc:

 

[Capt.Jack Sparrow]

Oops i knew, that was going to happen Its in bulgarian, sorry

No worries export to TXT then post it let me see whether any translators work

Here you go buddy.I doubt that you will understand something, but... I forgot to tell you.When i was installing Windows 7 i was having a strange problem too.The installation was stopping at the end - COMPLETING INSTALLATION.It was freezing the same way, but i saw a sollution on the internet - removing all of my usb devices when installing the OS.And it worked :sarc:

Sorry Mate that didn't help that well. Basically when you open that MSINFO32 then look for a section called Problem Devices see whether you have something list under there

 

[subata]

Nope, i dont have anything there.I will try to swap the RAM and eject the battery from the mainboard.

 

[Capt.Jack Sparrow]

Yup.. Also few more things. Is all your Drivers up to Date ?? Make sure to update them all. Try to Reboot the System in Selective Startup

Good Luck,
Captain

 

[subata]

Yup.. Also few more things. Is all your Drivers up to Date ?? Make sure to update them all. Try to Reboot the System in Selective Startup

Good Luck,
Captain

Non of this works My drivers are the latest.The ram switch thing and the battery remove didnt work too.It still makes that strange problem and im starting to piss off

 

[Stevy22]

Awesome Mr. Sparrow... you always rock

 

[Capt.Jack Sparrow]

I'm sorry buddy lets try this Run the HD Diagnostic

Good Luck,
Captain

 

[subata]

I'm sorry buddy lets try this Run the HD Diagnostic

Good Luck,
Captain

No damaged sectors on the hd

 

[usasma]

Windows system reports are all nearly identical - so it doesn't matter if they're in Bulgarian, Hindi, Chinese, Turkish, or English.

Take a look at an MSINFO32 file from your system and compare it to the one from subata's system.
In this case, there aren't any problem devices - BUT - in the Windows Error Reporting (the last entry in the Software Environment category) there are some interesting events.

First is that this is an Asus P5QL-E motherboard. We have noticed that these boards have a higher rate of memory issues than most other boards (with the exception of the Gigabyte P45/55 boards). I'd suggest visiting the Asus website and the website of the manufacturer of your RAM to ensure that it's compatible and that you're using the appropriate settings.

Next, there's an interesting note that, on Feb 2, 2099 there's an error when the system can't locate the Asus ATK0110 ACPI Utility driver - ASACPI.SYS Please do the following:
- Check the system time
- Visit the Asus website to update/replace that driver: ASUSTeK Computer Inc.-Support-
If you can't find the ATK0110 ACPI Utility for your mobo, the PCProbe Utility and the AISuite utility also contain it.