Need help determining which driver to install

[perkinw]

I have a two-week-old Windows 7 64-bit PC that is getting occasional blue screens. WhoCrashed consistently implicates the following driver:

iusb3xhc.sys (Intel(R) USB 3.0 eXtensible Host Controller Driver, Intel Corporation)

I found what I believe to be the latest driver for my PC on Intel's web site (see screenshot).

I am confused however, by the version number. The driver on the web site is version 3.0.5.69, but he driver on my computer (from Device Manager) is version 4.0.0.27. Unless I am mistaken, the "latest" version should have a higher version number. Can this driver really be newer than the one already installed? Should I install it?

FYI I am not experienced at installing drivers. This would be the first time I tried it.

 

[ShoTTaS]

Hi perkinw,

You can try downloading the driver into the manufacturer's website of your machine, maybe they have the version that you are looking for.

 

[Boozad]

First off can you update your system specs as linked in my signature, then follow http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[perkinw]

Thank you, Boozad. I have followed the instructions for BSOD posting and attached the zip file. Only the last two BSOD's are relevant. The problems causing the earlier BSOD's were fixed by my local computer shop. I'm hoping I can fix this one with your help, thanks!

 

[Boozad]

Before we go any further can I just clarify that this is your model? Product Support | Dell US

 

[perkinw]

No, the model is Dell XPS 8700.

 

[Boozad]

Can you update your system specs please, I keep looking at them and am looking for the wrong thing.

 

[perkinw]

First off can you update your system specs as linked in my signature, then follow http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

It took me a while to figure it out, but I have updated my system specs.

 

[carwiz]

Your specs say Dell Studio MT but you're saying Dell XPS 8700. These are two different PCs. Not knowing what you have makes it impossible to insure you get the correct drivers.

 

[perkinw]

I updated my specs. I didn't realize I needed to do that until Boozad explained how.

 

[Boozad]

Your specs still say Studio MT, if you could update that please it would be appreciated. We do rely heavily on those specs and it really does help us help you.

Onto the drivers. The faulting USB3.0 drivers have been flagged in the dumps, two of them to be exact. The first one blamed is the Intel eXtensible Host Controller, then the Intel USB3.0 Hub driver.

[COLOR=Red]*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys[/COLOR]

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800504e3b4, fffff8801296d4d8, fffff8801296cd30}

Probably caused by : iusb3xhc.sys ( iusb3xhc+4e3b4 )

0: kd> lmvm iusb3xhc
start             end                 module name
fffff880`05000000 fffff880`050c8000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        [COLOR=Red]Mon Mar 30 17:03:48 2015[/COLOR] (551973E4)
    CheckSum:         000C8429
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

fffff880`1296cc08  fffff880`05828000Unable to load image \SystemRoot\system32\DRIVERS\iusb3hub.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys[/COLOR]
 iusb3hub

0: kd> lmvm iusb3hub
start             end                 module name
fffff880`05828000 fffff880`0588b000   iusb3hub T (no symbols)           
    Loaded symbol image file: iusb3hub.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys
    Image name: iusb3hub.sys
    Timestamp:        [COLOR=Red]Thu Oct 30 10:05:14 2014[/COLOR] (54520D5A)
    CheckSum:         00066231
    ImageSize:        00063000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If you look at the dates the XHCI driver is newer than the Hub driver, whether that's causing the problem I don't know. I've checked the Dell website support page and I can't find anything newer than either of them for that model PC. I'll have to have a look around the Intel site and see if anything shows up.

One other driver of note is the ATI driver.

fffff880`1296ca88  fffff880`0f2f58bbUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys[/COLOR]
 atikmdag+0x818bb

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0f274000 fffff880`0febb000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR=Red]Sat Aug 31 01:02:50 2013[/COLOR] (522132AA)
    CheckSum:         00BF596C
    ImageSize:        00C47000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

This one's pretty old and needs updating. Download the latest driver for your card from here and save it to your desktop. Download DDU and follow http://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html to remove all traces of your current driver. Reboot and install the downloaded driver.