Need Help for update KB947821/80240016

[NoelDP]

That is a security update for DirectShow, released in January 2012.
It's the first time you've mentioned that update number?
What is the actual error code if you right-click on its entry inthe Update History list and select Viiew detials??

 

[Tousdae]

My second post in the thread, that error was the first one listed. Well, the update is what I listed there, not the error.

Error code is - 8024200D

There is a get help with this, but I'm on my lunch break, not home and can't do this now. Their "help with this" hasn't worked for me yet anyway.

What is directshow?

Thanks

Windows Update error 8024200d



If you receive Windows Update error 8024200d, it can mean that an update did not finish downloading or installing. The System Update Readiness Tool for Windows can correct some conditions that cause this error. To use the tool, follow these steps:

1. <LI class=step>Go to the Knowledge Base article webpage. In the Information for advanced users section, find the Windows edition and system type of your computer, and then click the link to download the System Update Readiness Tool. To find your edition of Windows, see View your computer information.
2. Run Windows Update again.
   Note
   
   • Typically, the scan takes 15 minutes or less, but it can take longer on some computers. The Windows Update progress bar is not updated during the scan, and progress can appear to stop at 60% complete. This behavior is expected. The scan is still running and you shouldn't cancel the update.

If the System Update Readiness Tool doesn't fix the problem, you can find other possible solutions in this article .
If you continue to see this error, see this automatic troubleshooter on the Microsoft Support website, or go to the Microsoft Answers website for more assistance.

Error codes this applies to:

• <LI class=listItem>WindowsUpdate_8024200d
• 0x8024200d

 

[Tousdae]

Jpegs

 

[NoelDP]

DirectShow is part of the DirectX graphics package - from what I can make out the error implies that the download is either corrupt or incomplete.
You should clear the SoftwareDistribution folder _

Open an Elevated Command Prompt
at teh prompt, run the following commands
NET STOP WUAUSERV
REN C:\Windows\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
the do a manual scan for updates and see what happens

 

[Tousdae]

After 1st prompt and enter:

System Error 5 has occurred

Access denied.

After 2nd prompt:

Access is denied.

After last prompt:

The requested service has already been started. For more help type NET HELPMSG 2182

So I did that and it told me that the service has been started. Now I'll do a reboot and a scan, but I don't think 1) I did what you asked and 2) it went the way it should have if I did.

 

[NoelDP]

YOu didn't run the commands in an Elevated Command prompt -
please do so
(sorry about the delay - ISP problems)

 

[Tousdae]

Well I read somewhere that if you use the elevated command prompt that it opens to windows 32 and not C users. I went to start>accessories>command prompt and it still opens to the c user thing. I did the commands you wanted me too and I had the exact same results.

Please don't apologize for not responding quickly. I'm aware that the guy behind your screen has a life.

 

[NoelDP]

You MUST follow the instructions on how to run in an elevated prompt..



1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Tousdae]

When I went into update there was already an optional listed. I checked anyway and there was nothing new. It installed the update. I then unhid the hidden one (didn't know if I was supposed to or not) but that still hasn't installed.

Have you heard of Speedy PC Pro? Never mind .. now I'm livid. I download the thing, It scans, finds errors but naturally won't fix anything until I register!

The image is for you to make sure I did it right. Plus something looks off that I wanted to show you.

 

[NoelDP]

Uninstall Seedy PC Pro immediately, please - it's nothing but a glorified registry cleaner which WILL break your system given half a chance.
What update was it you unhid?

run the following commands and post the results.

DIR C:\Windows\sdold
DIR C:\Windows\SoftwareDistribution

 

[Tousdae]

I did uninstall. It'll BREAK my system? Ok please tell me about CC Cleaner which I use religiously.

 

[NoelDP]

CCLeaner is fine - so long as you DON'T use the registry cleaner!

Please tell me which updates are now failing, and with what error code?

 

[Tousdae]

The registry cleaner is the ONLY feature I use with CC Cleaner. Please explain why it's bad. How else could I fix the unused things that are left in registry ... besides manually? Are these things really not problems at all? I always wonder if a product is really doing what it says it's supposed to do or if it's a sham.

The only update failing is the KB2631813. The error code is 8024200D

 

[NoelDP]

My earlier response seems to have 'got lost in the post'!

ALL registry cleaners run the risk of removing links in the registry that are required. VERY few actually do anything except test for dead-end links, and almost none test to see whether a link is actually going to the right place (simply because that's an almost impossible task - there may be many valid places for a registry link to go, but only one will be right at any given time, and that may change depending on settings in and outside the registry).

There is no size problem with the WinXP+ registry - unlike the Win9x registry which did have some severe size limitations. The size of the registry is almost irrelevant to the speed of a properly running machine - although it may make thre or four whole seconds difference to the boot-time!
Registry 'fragmentation is pretty much an urban myth - the registry is a compressed file held in memory, and may display lots of space in a regedit window or other display, but there ain't none in RAM!

A perfect - or even very good - 'Cleaner' would need to have detailed knowledge of every bit of software that is (or even might be) installed on a given machine. Such knowledge would have to be updated daily - and would probably be a database bigger than the OS itself!

In short - they ALL tend to create more problems than they solve in the long term.

:focus:

MS12-004: Description of the security update for DirectShow: January 10, 2012


Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and CheckSUR.persist.log files and attach it to your reply.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

 

[tom982]

0x8024200D is usually solved by installing the update from the web But a CheckSUR log never hurts.

If your computer is 32 bit (x86), download and install this: Download: Security Update for Windows 7 (KB2631813) - Microsoft Download Center - Download Details
If your computer is 64 bit (x64), download and install this: Download: Security Update for Windows 7 for x64-based Systems (KB2631813) - Microsoft Download Center - Download Details

Tom

 

[Tousdae]

Noel, nothing personal but I tried Tom's fix first becuz it was the easier one. I'm all set now! The stubborm update is now updated. Thank you for sticking with me for all this time and explaining some things to me!

After it installed, I unhid the problem update (I wondered how that install would effect that hidden file) and manually checked for updates and it told me that everything was updated!

Tom, big thanks for the help!

 

[NoelDP]

No problem - I just wish I'd thought of it (a lot earlier!)

Good luck!

 

[tom982]

Noel, nothing personal but I tried Tom's fix first becuz it was the easier one. I'm all set now! The stubborm update is now updated. Thank you for sticking with me for all this time and explaining some things to me!

After it installed, I unhid the problem update (I wondered how that install would effect that hidden file) and manually checked for updates and it told me that everything was updated!

Tom, big thanks for the help!

I did nothing but squeeze in at the end and steal all of the credit! :devil: But you're welcome nonetheless.

Sorry Noel