Need Help for update KB947821/80240016

[NoelDP]

Ok I found CheckSur in C/Windows. So obviously something happened with that. Oh that says it was installed on the 3rd, not today. ...

Run the tool again and then post the new CheckSUR log, and the CheckSUR.persist.log files

 

[Tousdae]

The CheckSur files are all cab files. There isn't an application in there.

I have malwarebytes running. That takes a couple of hours also. I guess that's ok. My frustration is rising to a dangerous level lol .. I need a break. I'm sure you need a break from me also.

I didn't right click on the command prompt before, so I did it that way and pasted the command that you wanted me to. It told me again that access was denied and then it gave me a C\windows\system32 prompt.

Yontoo will not uninstall. I click to uninstall and it tells me that it made the changes. Period. That's all it does over and over. Woo... >.< I'm ... well didn't expect that I'd use all Friday and Saturday to try to fix freakin' updates. Then to run into new problems along the way (my fault, not yours, I'm messing with stuff on the side!) ..

I just saw you wanted me to run malwarebytes after removing yontoo. Since I can't remove it, I'll forget the break and wait to hear from you. Thanks

 

[NoelDP]

In that case you're looking in the wrong place - the log files are at
C:\Windows\logs\CBS\......

 

[NoelDP]

...run Malwarebytes anyhow - it should get rid of Yontoo, I think.

 

[Tousdae]

I downloaded "Toolbar cleaner". Yontoo and the other thing I mentioned are gone. After the program took care of them I was able to uninstall them in programs and features. I've started malwarebytes.

Ok I attached, what I hope, is what you wanted lol

 

[Tousdae]

Something is wrong with that zip file ...... trying to find the program that zips. Why the heck is that missing? ...

 

[NoelDP]

Something is wrong with that zip file ...... trying to find the program that zips. Why the heck is that missing? ...

worked fine for me??

 

[NoelDP]

The first run did a fair amount of work - the second run just confirmed that everything was now fixed.

Please run an SFC /SCANNOW, and post the full CBS.log file

 

[Tousdae]

I did that scan and got a message "Windows Resource Protection did not find any integrity violations".

 

[NoelDP]

OK - it seems the system files are OK then.

Please run malwarebytes - report the summary findings, and delete everything it finds.

 

[Tousdae]

The Report

Malwarebytes Anti-Malware 1.65.0.1400
www.malwarebytes.org
Database version: v2012.10.06.03
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
10/6/2012 2:12:44 PM
mbam-log-2012-10-06 (14-12-44).txt
Scan type: Full scan (C:\|D:\|J:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 799150
Time elapsed: 3 hour(s), 3 minute(s), 28 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)

 

[NoelDP]

It didn't get rid of Yontoo .
You can disable the toolbar in the Internet Options > Manage Add-ons area.
Here's a set of instructions on manual removal - I have no idea how good they are, but the source is usually reliable.
Manual Removal Guide for Yontoo.Pagerage - Safer-Networking Forums

 

[Tousdae]

How do you know it's still there? It's not under Programs and Features anymore. .........



I don't know if there was a folder for it or not.

 

[Tousdae]

Hi,

The scan came up clean.

 

[NoelDP]

Sorry - I thought I'd responded?
Obviously not....
The Toolbar cleaner obviously worked pretty well

Do a manual check for updates:-
CLick on the Start button
in teh Search box, type
Windows Update
hit the Enter key
Click on Check for Updates
What happens/
What updates are waiting for install?

 

[Tousdae]

It's ok I took yesterday off. It gets old sitting here for hours trying one fix after the other.

My scan takes all day and night now becuz the computer sleeps. I never allowed it to go into sleep mode before. I kind of like it though as the loud pc humming shuts up. However, the pc sleeps and my scan is paused. I can't sit here all day and night. So it scans on and off. Gaw. It just got done (It stated at 2:13 am) It found another trojan. Is there a way to allow the program to run without going to sleep?

The guy from Microsoft took over my pc (how safe is THAT?!) and eventually hid the problem update. As if THAT method fixes anything at all. It's a security update so I'm worried. How worried should I *really* be? I had 17 updates that went well. I unhid the problem update and tried again just now and continue to get that error. I followed that link and I checked my registry folders and there is nothing in there for yontoo.

Have I told you this happened to me the last time I reformatted? There was a fix that worked though. It's not working this time around.

Thanks.

 

[NoelDP]

...and the check for updates? and list of updates awaiting installation?

 

[Tousdae]

Yesterday I updated before I read the forum. That's why I couldn't provide that info. Everything is up to date except the 1 update giving me a hard time. I checked again. 1 optional update was listed. That's it.

 

[NoelDP]

So the only update that isn't being downloaded and installed is KB947821 ??

Ignore it - right-click on it, and select Hide Update.

You have already run it

It will eventually clear itself (hopefully very soon).

You managed to download and install all yesterday's updates without a problem?

 

[Tousdae]

The error is KB2631813. Yes everything downloaded and installed.