Need help trying to resolve why this laptop is unable to install a app

[Lightingbird]

Hey all, I have a odd problem.

I have a user that is trying to install a program called easy tether on their machine. Every attempt gets about half way through the installation and then it gives the error of "The feature you are trying to use is on a network resource that is unavailable."

It will point back to the same installation folder in which the installation file is clearly located but no matter how many times I retry, it will not get past this error.

The user is on 32 bit windows 7 which is their personal machine(non work) and here is all that I have tried so far:

1. Verified the correct version of software was being used and re-downloaded it several times.
2. Attempted to install in safe mode but the installer wizard is no longer available in windows 7.
3. Attempted a clean boot and failed.
4. Ran some malware virus scans in safe mode with no luck.
5. Verified windows installer was running and restarted it with no success.
6. Disabled his windows firewall and Comodo firewall completely with no luck.
7. Tried to install as admin but there is no admin account setup on the users laptop.
7. I attempted to install the package on my machine, which is also windows 7 and it worked with no problems.

Any ideas? I'm lost.

 

[James Colbert]

7. Tried to install as admin but there is no admin account setup on the users laptop.

No admin account? That could be a problem (every machine needs one). The only way you'll be able to create one is to enable the hidden built-in admin account, create a new admin account, then re-hide the built-in admin account (so no one gets in trouble with it).

If you don't want the user to have access to the new admin account, don't give them the password.

James

 

[Lightingbird]

ok I'll try that.