NEW Asus - Blue screen already - Please help!!

[avander1]

View attachment 137444

View attachment 137445I just bought a brand new ASUS and have already gotten the blue screen.

The computer specs are as follows:
Windows 7 64bit
Model ASUS CG5275 Desktop
Intel Core i5 CPU 650 @ 3.2 GHz
8 GB RAM DDR3

I have installed Norton 360 and Office 2010 to the computer and that is it. I did notice that I will get a bluescreen most of the time i run a full system scan through norton although I have gotten them without running a scan. I have also tryed to update all of my hardware although im still unsure if it is the latest.

I would like to be able to solve this problem and not pack up this computer and send it back although that day may be coming soon. I have attached the files requested in the (BSOD) posting instructions and have also included my minidump log of the errors that my computer provides to me as it restarts.

Please help me,

Thanks for your time.

Alex

 

[yowanvista]

Completely Uninstall Norton 360 using the removal tool

Then reinstall the latest version

Update your Realtek driver
Realtek

RtNdPt60.sys        fffff880`02326000    fffff880`02332000    0x0000c000    0x475dfad0    [B][COLOR=Red]11/12/2007[/COLOR][/B] 06:49:52

Remove Asus AI booster/Manager(or any other similar tools), it uses an outdated driver

AsInsHelp64.sys        fffff880`02b21000    fffff880`02b26000    0x00005000    0x477dc5ca    [B][COLOR=Red]04/01/2008[/COLOR][/B] 09:36:10

You seem to be running an older version of Norton 360

SYMDS64.SYS        fffff880`0106c000    fffff880`010da000    0x0006e000    0x4a89e942    [B][COLOR=Red]18/08/2009[/COLOR][/B] 03:35:30                
SYMEFA64.SYS        fffff880`010ee000    fffff880`01129000    0x0003b000    0x4bcf727b    22/04/2010 01:47:39                
SYMEVENT64x86.SYS        fffff880`02cb0000    fffff880`02ce6000    0x00036000    0x4a849385    [B][COLOR=Red]14/08/2009[/COLOR][/B] 02:28:21                
SYMTDIV.SYS        fffff880`02c3a000    fffff880`02cb0000    0x00076000    0x4bdfa4c3    04/05/2010 08:38:27

 

[avander1]

How would i remove my Asus AI booster and or is there an update for it?

 

[yowanvista]

How would i remove my Asus AI booster and or is there an update for it?

Download the new version from Asus's website
http://www.asus.com/product.aspx?P_ID=oXcb4oz2IAGY8VHF

 

[skunksmash]

How would i remove my Asus AI booster and or is there an update for it?

have you been using this to OC the machine..???

 

[avander1]

How would i remove my Asus AI booster and or is there an update for it?

have you been using this to OC the machine..???

To be completely honest I am not sure, I have only had the computer a few days and have not done much with it. How would i know?

 

[avander1]

Thanks for your time guys, I am not 100% computer savvy and im looking though these updates and have downloaded the AIManager V10807 update and Realtec Audio Version 5.10.0.5919&6.0.1.59. Are these the right ones?

 

[yowanvista]

Thanks for your time guys, I am not 100% computer savvy and im looking though these updates and have downloaded the AIManager V10807 update and Realtec Audio Version 5.10.0.5919&6.0.1.59. Are these the right ones?

Yes these are the correct ones, just make sure you use the latest drivers to avoid problems

 

[avander1]

Perfect! Thanks a ton, is there a way to always make sure I have the latest driver updates? I was just going to the drivers on the computer and asking them to search for the latest update - when they said windows though that this was the latest one - i moved on.

 

[yowanvista]

Perfect! Thanks a ton, is there a way to always make sure I have the latest driver updates? I was just going to the drivers on the computer and asking them to search for the latest update - when they said windows though that this was the latest one - i moved on.

Drivers are manually updated, only update those which are dated earlier than July 2009

System tools and AVs drivers should be updated more frequently

 

[avander1]

Ah i see, thanks! One more quick question, is Norton good to use or is there another software that you might recommend ?

 

[yowanvista]

Ah i see, thanks! One more quick question, is Norton good to use or is there another software that you might recommend ?

Norton is good but yours is outdated(you need to reinstall it). If you want a free and more basic(less features) alternative you can try MSE

http://www.sevenforums.com/system-security/72070-whats-best-anti-virus.html

 

[skunksmash]

How would i remove my Asus AI booster and or is there an update for it?

have you been using this to OC the machine..???

To be completely honest I am not sure, I have only had the computer a few days and have not done much with it. How would i know?

well if you haven't used it i cant see it OCing the machine of its own accord...... but i'd 100% get rid of it, Asus AI caused me nothing but heartache.

& OCing a machine through windows is sought with issues anyway.

AV ..... Avira / Avast, IMO

 

[avander1]

I see! Thanks, should i be using norton or is there better software that you may recommend ?

 

[yowanvista]

I see! Thanks, should i be using norton or is there better software that you may recommend ?

Continue to use it as usual, but if it causes more issues you should use another AV.
All AVs can cause problems btw

 

[avander1]

Thanks a lot guys, If i wanted to get rid of my AI manager i would just remove it from add/remove software, right?

 

[skunksmash]

I see! Thanks, should i be using norton or is there better software that you may recommend ?

the AV apps i listed have a very small footprint, these wont weave their way into every app you have installed!!

 

[yowanvista]

Thanks a lot guys, If i wanted to get rid of my AI manager i would just remove it from add/remove software, right?

Yes it can be removed using this way

 

[avander1]

Hey guys, I have done all of the above and reinstalled the latest version of Norton although when i ran a full scan I got another blue screen with different errors, im uploading my minidump and the jcgriff2 report, i wonder if i cant use norton on the system or if i updated a drive wrong?

Please let me know what I can do! Thanks so much for your time!

 

[zigzag3143]

Hey guys, I have done all of the above and reinstalled the latest version of Norton although when i ran a full scan I got another blue screen with different errors, im uploading my minidump and the jcgriff2 report, i wonder if i cant use norton on the system or if i updated a drive wrong?

Please let me know what I can do! Thanks so much for your time!

I would recommend removing Norton and replacing it with Microsoft Security Essentials. MSE has a smaller footprint BSOD's much less frequently and is free.

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

http://www.microsoft.com/security_essentials/

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