New PC Build BSOD Error WHEA_UNCORRECTABLE_ERROR

[Lucid92]

I haven't had a BSOD. My computer just freezes, makes a buzzing noise and reboots, just like it would when I have had BSOD on my laptop in the past but without the blue screen.

And yes I have a minidump folder. It contains the three dumps that occurred on Saturday.

 

[Pauly]

Just had a look at your dumps and the WHEA error is listed as - BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
This could be a problem at IRQ level between hardware components, personally I would suggest starting with RAM test then try stress tests on your cpu & gfx to see if you can reproduce the freezes

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0008ac294b8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
 
BUGCHECK_STR:  0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
STACK_TEXT:  
ffffd000`4ebb7500 fffff803`f1e10ee8 : ffffd000`52b27180 ffffe000`8ac29490 ffffe000`885fa800 fffff803`f1abb7f9 : nt!WheapCreateLiveTriageDump+0x81
ffffd000`4ebb7a30 fffff803`f1c510f8 : ffffe000`8ac29490 fffff803`f1d727a0 ffffe000`885fa880 fffff803`f1d3c300 : nt!WheapCreateTriageDumpFromPreviousSession+0x44
ffffd000`4ebb7a60 fffff803`f1c51f15 : fffff803`f1d72740 fffff803`f1d727a0 ffffe000`885fa880 00000000`00000000 : nt!WheapProcessWorkQueueItem+0x48
ffffd000`4ebb7aa0 fffff803`f1b2638c : fffff801`b978c89c fffff803`f1c51ef0 ffffe000`885fa880 ffffe000`8ac597f0 : nt!WheapWorkQueueWorkerRoutine+0x25
ffffd000`4ebb7ad0 fffff803`f1b8bc70 : 90ffff3c`8125ff48 ffffe000`885fa880 00000000`00000080 ffffe000`885fa880 : nt!ExpWorkerThread+0x28c
ffffd000`4ebb7b80 fffff803`f1be0fc6 : ffffd000`52ba2180 ffffe000`885fa880 ffffe000`88595040 90ffff3c`4125ff48 : nt!PspSystemThreadStartup+0x58
ffffd000`4ebb7be0 00000000`00000000 : ffffd000`4ebb8000 ffffd000`4ebb1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME:  AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP:  0
IMAGE_VERSION:  
FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_bus_prv
FAILURE_ID_HASH:  {6fd7875b-9a1b-9e09-d6d6-816026a875c8}
Followup: MachineOwner
---------
3: kd> !errrec [ffffe0008ac294b8]
===============================================================================
Common Platform Error Record @ ffffe0008ac294b8
-------------------------------------------------------------------------------
Record Id     : 01d0956e960f4abd
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 5/23/2015 15:39:04 (UTC)
Flags         : 0x00000002 PreviousError
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0008ac29538
Section       @ ffffe0008ac29610
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000000
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe0008ac29580
Section       @ ffffe0008ac296d0
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
Local APIC Id : 0x0000000000000000
CPU Id        : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0  @ ffffe0008ac296d0
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0008ac295c8
Section       @ ffffe0008ac29750
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfe00000000070f0f
  Address     : 0x00000000fe99e084
  Misc.       : 0xc00a0fff01000000

 

[Boozad]

Can you post up new logs so we can take a look at what's happening in Event Viewer please.

Are you overclocking any components at all, RAM included? What are using the PC for when it crashes?

 

[Lucid92]

Iv'e already done all of that. Prime95, FurMark and Memtest86

 

[Boozad]

Memtest86

MemTest86 or MemTest86+? Big difference.

 

[Lucid92]

Not over clocking at all.

Sometimes I'm gaming when it crashes, sometimes I'm just using chrome, it seems to be random.

Is this what you need?

 

[Lucid92]

By MemTest86+ do you mean the pro version, because I just ran the free one.

 

[Boozad]

By MemTest86+ do you mean the pro version, because I just ran the free one.

No the free version is fine, just as long as it was MemTest86+ and not just MemTest86.

 

[Lucid92]

No I think I just ran MemTest86, not MemTest86+.

 

[Boozad]

Do you use Internet Explorer at all? There are multiple instances of this in your Event Log:

The AODDriver4.2.0 service failed to start due to the following error: 
The system cannot find the path specified.

If so open IE > Press Alt > Tools > Internet Options > Advanced. Scroll down the list and uncheck Use TLS 1.0.

Also do you have Shadow Storage enabled? It's causing a problem.

Event[3808]:
  Log Name: System
  Source: volsnap
  Date: 2015-05-26T17:49:22.782
  Event ID: 24
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: PC
  Description: 
There was insufficient disk space on volume C: to grow the shadow copy storage for shadow copies of C:.  As a result of this failure all shadow copies of volume C: are at risk of being deleted.

Event[3809]:
  Log Name: System
  Source: volsnap
  Date: 2015-05-26T17:50:10.773
  Event ID: 35
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: PC
  Description: 
The shadow copies of volume C: were aborted because the shadow copy storage failed to grow.

I'm still looking into this issue:

Event[3769]:
  Log Name: System
  Source: User32
  Date: 2015-05-26T17:37:20.463
  Event ID: 1074
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-21-1224775605-1651485436-1486905384-1001
  User Name: PC\Alex
  Computer: PC
  Description: 
The process C:\Windows\system32\winlogon.exe (PC) has initiated the restart of computer PC on behalf of user PC\Alex for the following reason: No title for this reason could be found
 Reason Code: 0x500ff
 Shut-down Type: restart
 Comment:

 

[Boozad]

No I think I just ran MemTest86, not MemTest86+.

You need to run MemTest86+, MemTest86 is not reliable in my experience.

Download and run MemTest86+ to test your RAM. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Note

Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.

 

[Lucid92]

Ok I'll run MemTest+ now.

I have IE and iv'e done what you said although I don't use it, I use chrome.

Shadow Storage doesn't appear to be enabled.

Thanks for the help!

 

[Boozad]

Take a read through this tutorial, it may well help. http://www.sevenforums.com/tutorials/166102-shadow-copies-delete.html

 

[Lucid92]

I'm running MemTest+ now so I will attempt that when it's finished.

 

[Boozad]

OK. Let us know how the test goes, if a single error shows you can quit the test as there will be issues with your RAM.

 

[essenbe]

When you get through, could you post a screenshot of disk management http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

 

[Lucid92]

Yes essenbe, I'll do that as soon as MemTest is finished. I'm currently halfway though my second pass after two hours so I may have to do it in the morning.

 

[essenbe]

No problem. Whenever you have time. What you are doing now is probably more important anyway.

 

[Lucid92]

Finished eight passes of MemTest86+, no errors. I'll address the shadow copies now.

Here's the screenshot essenbe...

 

[Lucid92]

This is what happened Boozad...