Solved New, self-built PC keeps getting BSOD at random intervals.

[Dywindel]

Hi,
I've recently bought and put together all the components for a high-spec PC (The Specs should be on my account). However, I keep get BSOD with several different errors at random intervals that can sometimes be days apart from each other. These errors include:

Kindel_Data_Input_Error
Bad_System_Config_Info

And at one point I manage to take a picture of the specific numbers that appeared at the bottom of the blue screen:

*** STOP: 0x000000F4 (0x000000000000003, 0xFFFFFA800DAF0B30, 0xFFFFFA800DAF0E10, 0xFFFFF800033D7510)

There are three situations when the system would crash:
1. The start-up bar and all windowed programs would become unresponsive, but the mouse would still be movable, then, after a while, it would Blue Screen.
2. Whilst running chkdsk on start-up, it would get about half-way through and then Blue Screen.
3. Sometimes, after BSOD, the BIOS would fail to recognize my SSD Drive (I would have to go into boot menu and select it - Although I've heard this could simply be a common problem with the BIOS and the type of SSD I have).

So far all I've done is replace the cables connecting the SSD to the motherboard. I have also re-installed windows four times due to these blue screens.

If anyone could pinpoint the problem I'm having, that would be fantastic as I could easily replace any component within the PC as it's still under the thirty day warranty. The system information should be attached below.

Thanks,
Luke

 

[Arc]

Hello Dywindel, welcome aboard.

There is no dump file included in the zip you supplied. It would be better if you provide the dumps too.

Apparently it is seeming that your SSD is keeping terminated. What is the driver you are using for Agility 3 (Marvell most probably?)? I would suggest you to use Microsoft's default drivers.

 

[Dywindel]

I did run the dump program, but there were no dumpfiles saved on the system. However, I think I might see the problem because when I installed the drivers for the Gigabyte motherboard, I installed all that were available (Both Marvell and Intel for the SATA RAID). I also had trouble installing the VGA driver and the Preinstall drivers (VGA wouldn't install because I said I didn't have the hardware and I wasn't sure what to do with the preinstall drivers).

 

[Arc]

If you have installed the both, there may be a conflict. Get rid of either one. As Agility 3 SSD drives are auto detected during installation, the best is to not use any.

 

[Dywindel]

How do I uninstall the SATA RAID drivers?

 

[Arc]

Stay here, I am asking help from our hardware experts

 

[Dywindel]

Okey Dokey. I just did a Memtest with 2 passes and no errors, but I'll keep waiting. I don't mind reinstalling windows again and wiping the hard drive and reinstalling all the drivers, if this would be easier.

 

[essenbe]

If by preinstall drivers you are refering to drivers you install before installing Windows, that is not necessary unless you are running raid. Windows has it's own AHCI drivers. After installation, you can install the other drivers, preferably from Gigabyte's web site as they are usually more current than the drivers on the disk. If you are not running raid, there is no need to preinstall drivers. Your SSD should be installed to the Intel Port 0 or 1. Install windows with only the SSD connected. After installation, connect any other hard drive you may be using.

Also, insure you have the latest firmware for your SSD.

 

[Dywindel]

Ah, Okay. I'm only using one SSD drive, not two, should I not install the SATA RAID drivers at all?

 

[essenbe]

If you are connected to the Intel sata port 0, you can install the IRST (Intel raid) driver after installation of Windows. That contains IaStor.sys which is Intel's AHCI driver. That will put your SSD using IaStor for the AHCI driver. I don't have an Agility SSD but, that is the AHCI driver I use, as it seems to give me better performance. But, not before installing Windows. But, make sure you have only the SSD connected when doing the install.

 

[Britton30]

Check your board manual, I think the Intel SATA ports are the white ones on the side.
You only need one LAN driver unless you use both connections and I would recommend the Intel one for that.

You don't really need a VGA driver unless you use the built in Intell VAG on the CPU, just your nVIDIA driver.

As essenbe said use driver from Gigabyte
GIGABYTE - Motherboard - Socket 1155 - GA-Z77X-UD5H (rev. 1.0)
You should be able to uninstall the unneeded drivers through Control Panel, find the controller in the list, right click and choose Uninstall.

Memtest should be run for at least 6-7 passes for a thorough test. Also test one DIMM at a time and in different slots. If a DIMM passes in one slot and fails in another you likely have a bad board. If you have any errors, stop and go to the next test.

 

[Dywindel]

Ok, I've reinstalled the OS and all the correct drivers now. I believe this should be fine, but I will come back in a day or two to update on whether or not I'm still getting blue screens.

Thanks for the help!

 

[essenbe]

Good job. I hope it resolves your problems. Let us know if you have issues. Hopefully, we can help resolve them.

 

[Arc]

Ok, I've reinstalled the OS and all the correct drivers now. I believe this should be fine, but I will come back in a day or two to update on whether or not I'm still getting blue screens.

Thanks for the help!

Well done !!

A huge thanks to Steve and Gary, for helping us solving the issue

 

[Britton30]

Good job, I'll accept thanks if all goes well.

One more thing I thought of is to recheck all of your PSU connections to make sure they are fully connected, also the RAM and GPU card.

 

[Layback Bear]

Just a little reminder. I recommend staying away from all Marvell SATA 3.0 ports. They cause nothing but head aches to most that try to use them.

 

[Dywindel]

Arg, another Blue screen. And though I tried to run SF diagnostics Tools it still didn't pick up anything from the Minidump. I'll run a Memtest with seven passes and see if that gets any errors, but I believe it has everything to do with the SSD.

 

[essenbe]

Try this. tutorial on http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html and you will want the mini dump files.

Also, why not install windows to another hard drive to see if it is the SSD. If you do an install to another hard drive and the BSODs stop, you will know the reason.

 

[Dywindel]

Changed the settings for Minidump, the SF Diagnostic still doesn't pick anything up, although I don't know whether I have to wait for it to BSOD again. Also, I don't have another hard drive, but I could replace the one I have using the warranty.

 

[essenbe]

The settings will create a dump file on the next BSOD. It will be located in C:/windows/minidump. As for replacement, you can try if you like, but as of right now, I know of no demonstrable reason you can blame it on the SSD. However, it is possible. Did you do a clean install on it, and where did you get the windows disk?

Try running an administrative command prompt (click start, in the search box type cmd, in the entry that appears, right click it and select run as administrator and provide permission) Copy/paste sfc /scannow. If you decide to type it notice the space between sfc and /. It is a system file checker and will check system files and attempt to repair them.