Solved New toshiba satellite pro c650 laptop won't let us use password

[r1o2y3a4l5]

Hello.

My son has bought a new toshiba satellite pro C650 laptop from a shop.
It boots into win 7 desktop,but it wont let us do anything on it,we try to register password,no good,then try user account password,but no good,also we can't get to administrator.

It has several big icons on the right hand side of screen as well,which i assume the shop put on there as advertising,so we need to get rid of them as well,but at the moment we can't do anything.

we have registered the laptop with toshiba okay.
Could anyone tell us how to activate this laptop please?

Thanks.

 

[patio]

Return it to the shop...they shouldn't put a password on without your consent...

 

[r1o2y3a4l5]

toshiba password laptop

I cant return it,as my son brought it from usa for my grand daughter(in england) for her university exams.

Is there any way that i can delete their password,so i can get into the laptop for her to use it.?

Thanks.

 

[theog]

Can you make a new account?
http://www.sevenforums.com/tutorials/181024-user-account-create.html

 

[r1o2y3a4l5]

toshiba password

We have tried to use the user account but it still wont let us do it.

Was wondering how to get a recovery disk for this toshiba laptop,so i could put it back to factory settings,then i would be able to put her own password in,if that is possible?

My grandaughter starts university in 2 weeks,so its panic time.
I know the recovery files are hidden away on the win7 on the laptop,but i suppose i wont be able to access them without that password.

Was wondering if taking out the battery would delete the shops password,but if it messes up,then my son wouldn't be able to take it back to the shop in the USA,he goes back a week this sunday.

Pity i couldn't wipe the hdd,and put winxp pro on there,but i would need the mobo chipset drivers and everything else.

So its panic stations at the moment,be very grateful if someone could help us out out.

 

[RealPetChicken]

the only thing i can recommend is installing windows 7 again and use the key that the laptop came with (usually a sticker under the laptop). If you don't have a windows 7 disc, download one from and burn it to a dvd

Download Windows 7 ISO (Official 32-bit and 64-bit Direct Download Links) « My Digital Life

After burning the disc, insert, and restart the laptop, it should boot from the disc you created.

Hopefully i am correct on this if anyone can join and correct me if i am wrong.

 

[iamkenIT]

I could provide you steps to remove the pass, but it is unethical, and restricted from this forum, and possible illegal.
If you really can't do change the pass, reinstall the system (by buying a license), as this is the only way where things are ethical.

 

[r1o2y3a4l5]

toshiba password

I hope people saw my last reply,as i was late in posting,as 2 others posted before me,very grateful for them posting,but i would like some asnwers to my late post.
Thanks.

 

[theog]

   Information

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create
​

How to use Toshiba Recovery.
How to use the Toshiba HDD Recovery Utility

You can order Toshiba Recovery disks from here:
https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceUnitVerification.jsp

 

[Zomby88]

Who`s name does it show ? Did you try leaving it blank and just hit enter ?
I am wondering how you can get to the desktop if it`s asking for a password ?

Do you mean the log on screen ?

Can you boot to the recovery partition ?

 

[karlsnooks]

Is this a bios password or a win 7 password?
Do you get to the Win 7 log on screen?

The approach ito solving your problem is dependent upon the answer.

 

[RealPetChicken]

I hope people saw my last reply,as i was late in posting,as 2 others posted before me,very grateful for them posting,but i would like some asnwers to my late post.
Thanks.

reinstalling will fix the problem fast. I don't any other ways to bypass the security. Maybe someone else can, but i am sure it would be in a legal way anyways. Good luck.

 

[karlsnooks]

The quick solution, also legal, (you do have a sticker on bottom with the Product ID on it. It's normally a yellow color and is referred to as the COA),
then is to borrow a win 7 from a friend, install win 7 from there but use the number on the COA.


There are numerous tutorials in the forum on preparing for an install and installing win 7 under many different scenarios.

 

[Darryl Licht]

We have tried to use the user account but it still wont let us do it.

Was wondering how to get a recovery disk for this toshiba laptop,so i could put it back to factory settings,then i would be able to put her own password in,if that is possible?

My grandaughter starts university in 2 weeks,so its panic time.
I know the recovery files are hidden away on the win7 on the laptop,but i suppose i wont be able to access them without that password.

Was wondering if taking out the battery would delete the shops password,but if it messes up,then my son wouldn't be able to take it back to the shop in the USA,he goes back a week this sunday.

Pity i couldn't wipe the hdd,and put winxp pro on there,but i would need the mobo chipset drivers and everything else.

So its panic stations at the moment,be very grateful if someone could help us out out.

There are plenty of password recovery apps out there on the www... There are legitimate and illegitimate uses for products such as these. Several come to mind and I've used them all in the past for legitimate uses. Since you obviously have another PC should be easy to find. Look for Ophcrack, KonBoot, or PCLogin Now. Even easy to find instructions on usage... all of these have you create a boot disc from an iso file, and they work!

 

[Layback Bear]

I haven't got past the computer was sold to a person and the password wasn't given to them. Folks it doesn't add up.

 

[karlsnooks]

Same here Layback.

Also I will not point anyone to illegal programs or approaches.

such actions are also forbidden in this forum. Let those who have ears hear.

 

[gregrocker]

Your options are to order Recovery Disks from the manufacturer or find a Win7 installer for your version to clean reinstall following the tips in my signature below to get a perfect clean reinstall of factory OEM, which is a much superior install anyway without the factory bloatware and useless utilities which have better versions built into Win7:

 

[GEWB]

My son has bought a new toshiba satellite pro C650 laptop from a shop.

What is the name and address of the shop that sold you the laptop?

Regards,
GEWB

 

[Britton30]

Seems a bit fishy to me to folks. As stated a shop won't sell a computer with an unknown password. Seems odd the OP was in the desktop (icons on the side, advertising) and can't get into Windows.
@r1o2y3a4l5 if someone is going back to the US, retrun it.

 

[GEWB]

Seems a bit fishy to me to folks.

^ ^ ^ ^ ^ ^ Agreed.

Regards,
GEWB