New USB devices - Driver not found error

[armourjames]

Hi,

I recently purchased a joystick for my pc, which meets all requirements necessary on my os. When i plugged in the USB, i recieved an error saying that the driver was not found, with a red cross next to it. I have tried to install the drivers directly from the joystick manufacturers website which made no difference, and i have unstillated and resinstalled my USB root hubs via the device manager.

I confirmed that it is a problem with my PC as i tried the device in another home computer and it worked straight away. I also tried a different device in my pc and the same error occured?

I have tried to troubleshoot the error but the pc then says that Scriptive Diagnostics Native Host has stopped working.

I also noticed whilst in the device manager that the programmable root enumerator had a warning sign next to it. I visited a forum which told me to uninstall and reinstall via a link from windows, which i have done and the warning sign has now gone, however i am sure there was originally 2 options for this and now there is only one?!

I am pretty much all out of ideas and its really frustrating me i am pretty clueless when it comes to PC issues, so would some one PLEASE be kind enough to help?



Thanks

 

[armourjames]

Hi guys,

there is a print screen attached with the error message and device manager screen. Thanks!

 

[armourjames]

Here is another screenshot with the scripted diagnostics error. Thank you!

 

[ComputerGeek]

List any Problem devices

• Make sure devices are connected and powered on
• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

 

[armourjames]

hi,

I did as requested and went in to msinfo32. Under problem devices the following appears, but it pretty much looks like its confirming what i already know (that the drivers are not installed).

Mad Catz F.L.Y.5 Stick USB\VID_0738&PID_1302\5&288D8B7&0&9 The drivers for this device are not installed.

Thanks for your help!

 

[ComputerGeek]

Yes, it's confirming it's not installed. But the device hardware ID also confirms what I suspected

You need to download the device driver for your product from the MAD CATZ support site HERE

/* EDIT */
Oh. And be sure to do the Software download to from their site

 

[armourjames]

I have already installed both the Driver and the software from the website, however when I try to open the software it crashes and won't let me go any further than that!

 

[armourjames]

i have attached another screenshot here. this one shows that when i plug in the device the driver setup does not pick it up so there is nothing to select at all?

 

[ComputerGeek]

Yea, so you're problem is the device driver you are downloading is NOT getting installed. (Which also is why Software can't work)

I'll try and take a look at the driver file when i can later today and post back

 

[armourjames]

Ok thanks very much for helping

 

[armourjames]

Hi guys,

Sorry to keep posting but i just wanted to show you the programmable root enumerator warning sign that i also have in my device manager. I was wondering if this may have something to do with the issue here?

 

[ComputerGeek]

Oh. just to make sure we're on the same page: which OS selection and which product selection are you making for the download. And what is the download filename?

 

[ComputerGeek]

Hi guys,

Sorry to keep posting but i just wanted to show you the programmable root enumerator warning sign that i also have in my device manager. I was wondering if this may have something to do with the issue here?

I'm glad you posted that. Yes, that could be the cause of the problem. Will post back

 

[armourjames]

ok great thanks! Just to confirm the attachment shows which selections i have made from the madcatz website to donwload the driver and software.

 

[ComputerGeek]

On the one hand, I took a look at the driver download but am pretty limited at what i can do/see because
1) The driver files aren't fully unpacked until you run their Setup file
2) I can't complete Setup because it waits for me to insert hardware I don't have

On the other hand, that I found that "Programmable Root Enumerator" is a MADCATZ device (so it is part of your driver install problem). I found this on their web site

... Programmable Hotkeys, Root Enumerator and Support for Keyboard and Mouse. These entries are installed as part of the programming software drivers. They are necessary for all programmable devices.

My best advice is look in Programs and Features and uninstall anything about MADCATZ. If the programmable enumerator is still there, then try right click uninstalling it from DevMgr. Once DevMgr is clear, try the driver download again. If driver download still fails, don't continue to try software install. It won't work.

If error continues, you're best to file a MADCATZ support ticket HERE and get help directly from them. That enumerator is a software device they created and install plus because of the way they've written their driver i'm limited because i don't have the hardware.

Don't know if anyone else here might know more about it. But i think you're still best going to MADCATX. Sorry.

Hope you can get it fixed.

 

[armourjames]

Ok thanks for your help. So the root enumerator is not a standard pc programme? I have 2 on my device manager? I will try your suggestions and will repost the results. In the mean time if anyone else can help please let me know. Thanks

 

[ComputerGeek]

That particular enumerator is not standard. It's from Madcatz. Look at the General tab on Properties you'll see Madcatz as the manufacturer. If you click the driver tab, I'm certain Madcatz will also appear as the driver provider

 

[armourjames]

yes your right, but there is still 1 enumerator on dev manager that has no option to delete. it is from madcatz and it says it is working properly.

 

[armourjames]

Have managed to remove all madcatz programmes including the enumerator on dev manager, downloaded the driver again, and exactly the same result. the driver asks me to select the device i want to upgrade by plugging it in, which i do, the pc tells me its installing the driver software and then tells me that the driver was not found. i have no idea what to do here
​

 

[armourjames]

Ok so i have reinstalled the software from the website and i thought that it may actually work this time. I had not yet installed the driver, but setup was fine and everything downloaded. The installation told me it was complete, i clicked finish, and i recieved the error message 'UNABLE TO LOAD JIT COMPILER: 9 MSCORJIT.DLL): FILE MAY BE MISSING OR CORRUPT'. Screenshot attached. Any ideas?