No driver for unknown device

[tonyvella]

When I go to start>devices&printers I get the following:



which shows that my PC requires troubleshooting. When I do trouble shooting I get the following:



But it doesn't tell me what the "Unknown" device is. So I go to Device Manager and I get this:



Still doesn't tell me what the unknown device is. All I have is a MS mouse and an external HD both of which I have had for 4 years.

How do I find out what the Unknown Device is so I can look for the driver the machine requests?
Thanks in advance to one and all.

 

[GokAy]

In Device Manager right click the unknown device-properties-Details
Select Hardware Ids, right click and copy, and google what comes up.

 

[tonyvella]

I went through all the hoops and still could not find out what the darn thing is. So I took a chance and disabled it and so far so good. If something suddenly stops working it should give me a clue and I shall post further. Thanks for your reply.

 

[Boozad]

If you go to the PCI Database you can enter the Vendor ID and Device ID (you can only search one at a time) to search for what they are. If you're struggling post them up (the VENID and DEVID) and someone can take a look for you.

 

[tonyvella]

Unknown device

Thanks Boozad. Here's a joke for you:



Doesn't make life any easier, does it?

 

[GokAy]

No it doesn't if you don't follow instructions

Go to my post #2 and paste here.

 

[tonyvella]

In Device Manager right click the unknown device-properties-Details
Select Hardware Ids, right click and copy, and google what comes up.

The whole point is that under Device Manager/unknown device/properties/details there is no such option called Hardware IDs.

I assure you I did not ignore your advice; I simply could not comply with it.

 

[DavidE]

Take a look at Parent and Siblings to see if anything there helps.

Also see But what if there's no Hardware ID in the drop down box? in
http://www.sevenforums.com/tutorials/96442-device-manager-finding-unknown-devices.html

 

[ComputerGeek]

List any Problem devices

• Make sure devices are connected and powered on
• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

 

[tonyvella]

problem devices

List any Problem devices

• Make sure devices are connected and powered on
• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

Here's the result:



Thanks in advance.

 

[ComputerGeek]

That's a "virtual" device. I'd guess you used to have some tuneup utility software installed then uninstalled it. The uninstaller removed the driver but not the virtual device that was created during the install

Right click the Unknown device->Uninstall. If it's really a physical h/w device it would be re-detected and reappear after reboot.

 

[tonyvella]

Unknown device

My dear sir/madam:

1. I used to have AVG PC Tune-up 2015 installed but it got on my nerves with all its pop-ups and I revo-uninstalled it.
2. I uninstalled the unknown device as you recommended from the device manager and rebooted.
3. The reboot took a little longer than normal but everything is where it is supposed to be: desktop icons, network, Thunderbird, etc.
4. In the device manager the "other devices/unknown device" is gone after reboot.
5. In "devices and printers", the yellow triangle with a black exclamation mark is gone from my computer's icon.

I don't know how to thank you enough. This old geezer owes you one (which sounds rather idiotic on the internet).

Regards from Ottawa, Canada.

 

[ComputerGeek]

Glad I was able to help

 

[GokAy]

Nice job ComputerGeek, learned something myself too.

 

[ComputerGeek]

Nice job ComputerGeek, learned something myself too.

Thanks GokAy!