No more sound On MSi ge-600 laptop -->Tried many things :x

[Traumi]

Hello everyone, first sorry for my english since it s not my first language.
so as stated in the title, I have no sound on my laptop.
I've tried everything and seen numerous forums.
It is therefore an msi ge-600 I3-330m

Audio
Sound Codec Chip Realtek® ALC888S
Internal Speaker 2 speakers + 1 sub-woofer
Sound Volume Adjust by volume button, K/B hot-key & SW

-The computer has not suffered any impact etc. ...
"I have reinstalled the drivers thought it does not work.
I tried Safe Mode as Administrator and reinstall it, still not working.

In the bottom right-I have the "speaker icon with a white cross on red.
It said no speakers or headphones are plugged

-I have formatted and reinstalled windows but still no sound

-Devices that are the speakers and microphone do not seem to be installed

-When I run a video or audio file through windows media player, he said:
The''Windows Media Player can not play the file because of audio device problem. Maybe your computer does not have a sound device, the latter is used by another program or it does not work correctly.''

-Let's not talk about the problem-solving tools windows .....

-The last time the sound had jumped, a simple reinstall of Catalyst Control Center allowed me to find himget it back, but seems that this time is different.

-Audio devices are not visible, even when I click the option for exhibited devices disabled or disconnected

-Nothing wrong in device manager unless the card is not there
I see in audio controller:
ATI HDMI AUDIO
SOUND INTEL (R) FOR SCREEN
(I also tried to update drivers, previous versions, uninstall, disable, reinstall, reactivate etc...)

- Front panel configuration:
When I click on it, adjust the volume, it tells me no device installed
and manage audio devices still nothing apart HDMI AUDIO

-windows Audio is enabled in Services

And finally I do not know how to see if my sound card still works.

My pc is 2 months old .... warranty still works but I am currently abroad ...
so can't bring it to reparation until juanary
Thank you in advance for the time you'll devote to my problem
feel free to ask me for more information: x

 

[Lemur]

Welcome to SF, Traumi.

And your English is great!

Did the sound EVER work?

Check to see if you have physical volume controls on your notebook. I have them and have accidentally muted my notebook.

Did you get your audio drivers from from MSI?

MSI Global – Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

 

[Traumi]

hi, thx for your answer, so basically the sound just disapeared, it was working fine then one day for really no reason it stopped.
I also tried many driver from the oldest to the newest. And of course i have tried the official driver from the MSI support website...
that s why i dont really know what to do anymore =x

 

[linnemeyerhere]

No updates, no changes, did you use headphones lately, do you have any bluetooth devices configured to the laptop? Did you check to see what's showing as your play back device?

 

[Traumi]

nothing s showed as a device player, only the hdmi output is shown
no updates and no changes since i erase everything and reinstall windows 7
and i dont have any bluetooth device configured

 

[LiquidSnak]

If you plug in headphones, do you get sound?

 

[Traumi]

no, i dont get sound when i plug headphones. tried on this computer then on another one and it s my computer which doesn't reconise them

 

[linnemeyerhere]

I'm thinking maybe the sound card has either gotten unseated or has gone bad ? I would take the card out and re-seat it and even try re-seating it into a different available slot to see if it can be seen again. Can you possibly borrow a sound card to try it out. Oh and while you re-seat please clean with air all the ports.

 

[Traumi]

hehe that s the problem here, this computer is only 2 month old, so the warranty is still going on, but since i bought it in France and am now in china, i can't open it :x. Else i would have done it alreydy or make it repeared it here for cheap... So i m trying to fix it without opening it or else the warranty ll go bad . So in my opinion too it s the sound card who doesn't work anymore. Well it s painful, but i think i 'll have to wait 2 month unitl i can get it fixed...
Thanks anyway for your suggestions guys, will tell you when i get it fixed what happened to it, maybe could help someone else after

 

[linnemeyerhere]

The case is sealed? So your saying if you open it to clean it, it voids the warranty? It sounds like as much of a hassle it may be that taking back to where you bought it for help could be in order or at least call them and get some options and then get back with us. The fact it's not showing up when it was working fine to me indicates a mechanical flaw or problem. You may continue to get good advice as to things to try here so don't take my word as the final word. Good luck and keep us in the info loop!

 

[Traumi]

in fact you got a warranty seal on the back of the computer if you oepn it the seal brokes as the warranty....
I tried to go to an msi resellers there, and they told me since i bought the computer in france, the warranty wouldnt work in any another country unless you bought the international warranty wich cost a lot....
After that i think i may be able to repair it for a cheaper price but i need to think about it .
Also i could ask an informatician to look onto my problems but, the windows is in french or english....

Still if you guys have any options i could try, i will be very happy to at least try =)

 

[linnemeyerhere]

Traumi,
My bad I forgot you said this is a laptop. So the seating re-seating thing just ignore please. Wow you may be forced to mail it back to France for warranty? Have you called and just checked this out? I've never heard of an international warranty before as it would seem that the manufacturer would need to warrant this product to it's original owner where ever you move? I could be wrong....heck I'm often wrong as above proves.

 

[linnemeyerhere]

You have headphones? Please try them with the laptop and check if there is sound.

 

[Traumi]

no sound with headphones or external speakers alreydy tried many of them , and it s ok i don't really need to mail it since i ll pass by france for about a month in december, just hope there ll be enought time to fix my computer :'(. And yeah when you ask for your laptop to be taken care by the warranty, you have different

 

[linnemeyerhere]

It is amazing the number of people complaining about losing their sound, normally it is just a setting or needing to roll back a recent change, upgrade a driver and the like. I use powered speakers and if I get a outage the turn off, normally always on and when I turn my desktop on no sound and I chased this problem for hours to realize the issue. Yours is unfortunately a mystery to me. Sorry for your frustration and I hope you get a quick turn around on the warranty. You would be smart to back up or image your drive and be prepared to swap to a new unit !

 

[Traumi]

the most suitable solution would be that my audio card is done =), because i really tried everything possible on windows, even checked bios to see if it was activated so well i think it must be coming from the componant ^^

 

[linnemeyerhere]

I agree with you, I think it is a component on the board........bummer drag !

 

[Traumi]

well will told you when it s fixed, must be as frustrated as me to not find out the problems

 

[linnemeyerhere]

Traumi,
Here is another link to a similar issue, try some of these idea's as well if you like?
http://www.sevenforums.com/sound-audio/122360-no-sound-all.html

 

[Traumi]

thanks someone else also told me to try this
burn a livecd of unbutu nothing will be install on the om
on the desk try the ogg sample file audio, if there is still a problem
go to application, accesory and write : lspci | grep -i audio
it should display the name of the audio card
if not the problems come from the audio card
by the way if the audio sample works the problems come from the driver

Never saw this solution on internet so i think it could help other people =)