Solved No Sound with HDMI connection

[rabidwolf]

I've just built my first computer, and everything works fantastic, except that when I connect my PC to my HDTV through HDMI, I get a crystal clear display but no sound. I can plug in headphones and hear everything that way, but that is my only option right now.

It is curious because I have installed a Radeon HD 5450 video card with an HDMI port. I installed the DVD driver (Version A8.98W) and the visual sizing was fixed, but like I said no audio. I've checked the playback devices, and my TV seems to be listed as "AMD HDMI Output", which wont play sound (even if I set it as the default device) . I've also checked the Device manager and seen that "AMD High Definition Audio Device" is listed under "Sound, video, and game controllers".

The only way to play sound is to disable the AMD HDMI Output and plug in headphones so that the audio is playing on what the PC thinks is speakers.

Anybody ever seen this before? Any help would be greatly appreciated.

 

[fireberd]

Get the latest driver from AMD for that card. See if that changes anything. It is supposed to have audio built on the card and if its not outputting the audio, I would say the card is defective.

 

[rabidwolf]

New Ddriver not an improvement

I downloaded the very latest driver from AMD (Version 13.12) and I get the same issue.

On a side note, my display ONLY works if I plug into my video card output. My motherboard is a ASRock Z75 Pro, which has its own HDMI port, but no matter what I do if I plug HDMI into that port, I get no display and no sound. I am thinking these problems may be related. Any ideas?

 

[fireberd]

You've got an i5 CPU and it has built in Intel Video/HDMI support. Probably, you would have to remove the HD5450 video card for the HDMI video on the motherboard to become active. Most BIOS will automatically switch to a video card if one is installed. The Intel Video is probably equal or nearly equal to the HD5450 and if you haven't tried it, you may find out its just as good.

Does this motherboard also have other video ports (DVI, VGA ?).

 

[rabidwolf]

Already tried removing the video card, even with no video card I cannot get a visual display via the built in HDMI port.

The motherboard does have a built in VGA port but I don't have a VGA cable to test with. May have to invest in one for troubleshooting purposes.

 

[NoelDP]

Some HDMI coonections do not do audio - have you checked your specs to make sure that this is not the case here?

 

[fireberd]

According to what I find the HD5450 has built in audio. He also shows the HDMI Audio in the Device Manager.

 

[rabidwolf]

Yes fireberd is correct about both of those, I also have used this hdmi cable to connect other devices to the TV with complete success, so I have ruled out a bad TV and cable.

 

[Slartybart]

What is shown in playback in Control Panel -> sound and in volume control options (right click volume in systray)

 

[rabidwolf]

volume control shows the "AMD HDMI Output" when it is enabled, but no sound comes out. I have to disable the HDMI Output in order for sound to play on "Speakers" which is what my headphones are plugged into.

 

[rabidwolf]

And this is with the HD Audio disabled in Control Panel --> Sound, allowing me to listen on headphones through the speakers.

 

[Slartybart]

Thanks
I see Realtek HD audio is enabled (and it's manager in Control Panel)

What happens if you enable the AMD and disable the Realtek?
Screenshots from my machine below

 

[rabidwolf]

Disabling Realtek Digital Output basically does nothing, my assumption is it disables the audio in the back of the case, which is set up for surround sound. Disabling speakers disables the audio jack in the front, and the HDMI needs to be disabled for sound to play on the "speakers".

 

[Slartybart]

Ok, thanks.

I do not have the AMD HDMI Output checkbox ticked in the Volume Control Options (your screen shot does) - I only have "All devices cureently palying sound" ticked

When I open the volume mixer, I see
Speakers and Headphones (IDT HD Audio CODEC)
System Sounds

I do have the AMD volume control when I connect my laptop to my TV

A quick search found:
Uninstall both the Realtek and AMD drivers
Install only the AMD dirver

AND

Solved FIX - AMD HDMI no sound output to monitor speakers

 

[rabidwolf]

No luck.

I notice that my Device manager does not have the subheader "Audio inputs and outputs" that the link describes. In any case, I uninstalled both drivers and devices under "Sound, video, and game controllers" and only installed the AMD driver (the newest one that I downloaded from their website).

My devices no longer come with Realtek in their description, and I now have actual headphones as an option which is my front audio jack, but not matter what I disable or enable or set as default, my audio never plays through the TV. Im attaching a screenshot with as much information as possible.

I still have two devices under "Sound, video, and game controllers" even after the uninstall/reinstall, one by Microsoft and one by AMD. The disabling/enabling the AMD device appears to disable/enable the TV, while disabling the Microsoft device disables/enables the speakers,headphones, and digital audio in my video control options window.

Damn this is frustrating.

 

[Slartybart]

There are two HD audio controllers listed under System devices. I can't tell what they are, but sometimes driver uninstalls need a little help cleaning up.

Download, install, and run Driver Fusion
Direct Download

Anything Realtek - let Driver Fusion remove.

It might be necessary to uninstall AMD, run Driver Fusion, and then re-install AMD. Your choice, try to clean up only Realtek, or remove AMD, run Driver Fusion (this time any AMD or Realtek - let Driver Fusion remove), install AMD

 

[rabidwolf]

SOLVED!

Driver Fusion was not needed, although I did mess around with it for a bit. My solution was a bit counterintuitive.

What I had to do was run the .exe file that I used to install the latest AMD driver, but instead of installing, I had it uninstall everything form AMD. After that I reinstalled, selected custom install (instead of the reccomended express) and had it reinstall everything EXCEPT for the HDMI Audio Control. Rebooted the computer and BOOM, TV audio playing perfect.

Thank you anyone who even attempted to help me, I really appreciate you all giving me someideas to try. Let me know if I can answer and other questions or if anyone runs into this issue like I did.

 

[Slartybart]

Great news rabidwolf!

What, if anything, did you do re: Realtek?
What's the staus of AMD HDMI then in DevMgr?

Your information might help others. We were on the reight track - driver conflict, but you worked through it.
Good job!

 

[rabidwolf]

The AMD HDMI is now just "Digital Audio (HDMI)" in the playback devices.

I uninstalled all of the realtek drivers before I did anything to AMD, so Realtek is essentially non-existent in my audio now. As a sidenote Realtek has a driver for my network connection, which I never touched since I need that for network connectivity, and that is still active under device manage-->Network Adapters, labeled "Realtek PCIe GBE Family Controller". Seems to have nothing to do with audio.

Im attaching screenshots of the current status of my playback devices and Device Manager, hopefully anyone with similar issues can take a look any help themselves.

 

[icybergie]

I had the same problem and stumbled onto this thread which gave me an idea which is much simpler and it worked.

Instead of uninstalling and reinstalling, just go to device manager, AMD HDMI audio and roll back drivers. It'll work immediately.